Customer Ratings & Reviews
- Model:
- UN55DU7200FXZA
- |
- SKU:
- 6575355
Customer reviews
Rating 4.6 out of 5 stars with 1118 reviews
(1,118 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) highly for its excellent picture quality, ease of use, and good value for the price. Many appreciate the vibrant colors and straightforward setup process. While some users experienced minor issues with the remote control and limited port selection, the overall feedback points to a positive user experience. The smart TV features also received favorable comments.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Pretty colors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is pretty new so time will tell how great this 55” tv and the sound is different from the one I brought in 2020
I would recommend this to a friendBrand response from Samsung
Posted .Hi ObduliaR,
Thank you for your purchase and feedback on the sound quality of the DU7200 TV. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 3 out of 5 stars
Samsung review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except the hdmi doesn’t work with the Samsung sound bar I bought from your company. I have to use Bluetooth. Not sure if it’s a problem with the TV or the soundbar.
I would recommend this to a friendBrand response from Samsung
Posted .Hi WilliamM,
Thank you for sharing your experience with HDMI connectivity. You may want to follow these troubleshooting steps to check your connection.
1) Power off all HDMI devices connected to the TV
2) Disconnect all HDMI cables from the TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to the HDMI ports on the TV
6) Replug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 3 out of 5 stars
Fine until it wasn't
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was working fine, but four months after I bought it, the screen randomly stopped working on one side.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaurenW,
Thank you for reaching out. Please get in touch with Samsung Customer Support so we can schedule a warranty appointment for your TV. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 2 out of 5 stars
Not happy with this purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had scratches and numbers not sure if this is normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jayare,
I'm very sorry to hear that your DU7200 TV was delivered damaged. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Rated 1 out of 5 stars
Fix my tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last Samsung tv was awesome this one is a piece of junk. Had it 8 months and it just quit working no pic or sound just a dark backlight uugh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandonC,
I'm sorry you are experiencing issues with your DU7200 TV. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Rated 1 out of 5 stars
Thick vertical line
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months TV has permanently developed a thick vertical line down the middle. I do not recommended this TV based on my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Solid,
Thank you for purchasing the Samsung DU7200 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
- Pros mentioned:Color, Picture quality, Price
Rated 5 out of 5 stars
Stunning Visuals and Smart features at great price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 55-inch LED TV is impressive in both picture quality and design. The vibrant colors, deep contrasts, and sharp resolution bring movies, shows, and games to life. The smart features are easy to navigate, with popular streaming apps available right out of the box. Sound quality is decent, but pairing it with a soundbar enhances the experience. Overall, it’s a great choice for anyone looking for a high-quality viewing experience at a reasonable price. Highly recommended!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 4 out of 5 stars
Good picture and sound at a fair price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for over 6 months. Most TV OTA via antenna, via WIFI or Roku for streaming not supported by TV. We have it on top of our living room gas fireplace about 4 feet up so it's either viewed from 15 feet away in kitchen or below it on sofa. Picture quality is excellent, no problems with viewing at any reasonable angles either. Sound is good: owner has hearing aids and was concerned about that but no problems. A bonus is it auto-couples with a bluetooth Bose portable speaker, NO DELAYED AUDIO either. There must be 300 bonus channels from Samsung. No it's not ESPN or CNN but plenty of equivalent news and many late run movies, BBC, things like all day Americas Test Kitchen, SNL, old Hitchcock. I put about 40 on favorites. Unless you're hung up, ie must have ESPN or HGTV or something you can always find equivalent stuff to watch. You will need a Roku or equivalent for Max, Fubo, Starz etc that are not built in. Negatives. Channel switching has a lot of lag. You can surf fast but it takes 1-2 seconds for the screen & audio to catch up. Tiny remote but there is no return button, ie, you can't swap channel 3 and 22, need to go all the way thru. What does the 4 color button on the right do, haven't figured that out? I am sure you can buy a larger compatible remote for $10+. I have a 6 year old Samsung 65 and the remote is huge with lots of functions but it doesn't have the 300 channels built in.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
good tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good picture nice colors easy to use really nice light
I would recommend this to a friend - Pros mentioned:Picture quality, Setup
Rated 4 out of 5 stars
Great Screen Quality For The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a tv that is both affordable and from a good brand, then this is the tv for you. I have loved Samsung ever since I splurged on one of their more pricey tvs, but when I needed to purchase another tv I didn't want to spend $1000+ on another one. I still wanted to stick with the Samsung brand though, which is when I discovered this one. It is not the cheapest option out there, but the quality makes it 10x better than all those cheaper options. This tv of course is not the best that samsung has to offer, but the screen quality is so much better than what you could get from others, like roku. Now I have nothing against roku tvs, they are great options if you want a decent smart tv that is decently cheap, but there is a big difference in the screen quality. Even without this tv being Samsungs top contender, it still has screen quality that easily beats the other smart tv options available. It also has an easy set up process, along with being easy to use. If you have a samsung phone it is even easier. If you are an iphone user don't worry, you just have to go through the extra step of creating a samsung account. This tv also, like many others, has the feature of using your phone as a remote. I personally do not utilize this feature, but I know many people love to use it. Another nice aspect is the sound is pretty decent without a soundbar. Of course sound will always be better with a soundbar, but the tv still has decently clear sound without one.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Great Picture Great Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really crisp and clear picture. Great Smart TV with plenty of customizations. Great price for a Smart TV of this size. Easy setup
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Easy set up, light weight for the size and it’s got a good picture. Haven’t had any problems with it yet.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Great TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a new television, and I have only positive impressions! The first thing that catches the eye is the stunning picture quality. The colors are vibrant and rich, and the contrast is top-notch. The support for 4K and HDR is particularly impressive, making movies and shows feel like a cinematic experience. The sound also deserves praise; it is clear and immersive, which makes watching even more enjoyable. I was pleasantly surprised by the variety of built-in apps and services, making it a versatile media center for the whole family. The design of the television is modern and stylish, fitting perfectly into my interior. The user-friendly interface and simple controls make it easy to find the necessary settings and content. Overall, I am very satisfied with my purchase and would recommend this television to anyone who values quality and functionality!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
An Incredible 55” TV for the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back in March of 2025 after my 43” RCA bedroom TV stopped working. I wanted to go a little bigger this time around and eventually ended up settling on this model. This TV is been incredible and I absolutely have no regrets purchasing it at all. For the money, the picture quality is amazing! Colors are vibrant and there are lots of adjustments to tailor the image to your liking. The only cons I have about the TV is the user interface. The UI forces me to use my google account or create one. Therefore, many things that I do outside of the TV are also reflected on the TV due to the Google account connection.. I work around this by NOT signing into the main UI and just using a Roku express box to power my streaming experience. I’m sure I can just create a separate google account and work with that, but the UI is just not my cup of tea and the Ruko already has all of my streaming apps set up. Second issue is the remote flat out sucks! I just simply ordered a different remote online and programmed it to control the TV and the Ruko box. So both cons were easily resolvable for me. In any case, if you’re in the market for an excellent TV that’s less than $400, you honestly can’t go wrong with this one! The more I watch it, the more I love mine!
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Downstairs bedrooms
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 55 inch DU7200 Crystal has a very bright display and very nice color. For the money I don't think you can go wrong. I might buy 2 more in that series for the 2 upstairs kids bedrooms.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TV is PERFECT in everyway!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is perfect in everyway. Its the right size for the room it is bright and the sound is amazing.I have always been a samsung fan of all their products. From Tv's to appliances. And i have always had great service with samsung. I would definitely recommended this tv to anyone who is looking for a really great tv and product at a really great price pount.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Port count
Rated 4 out of 5 stars
Very Good TV with limits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, very good tv for the price. The picture is very crisp and bright with excellent contrast. the sound is like any tv today, you really need a soundbar for the best sound. There are only 2 HDMI ports so that may not be enough if you have a fire stick, gaming console and blue ray player. This model also has no spdif or any other analog audio outputs, that could be a very limiting factor for some, I had to purchase a E-Arc to SPDIF adaptor tio hook up my sound system. For the price overall good deal
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Connectivity
Rated 5 out of 5 stars
An Excellent TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my Samsung TV. It has a great picture. The only issue I had was its lack of a 3.5mm jack for my collection of nice headphones I have and apparently have to switch to Bluetooth headphones t enjoy that! But I love the TV! Great sound and a great picture too. I definitely recommend it to anyone!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice set and great delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV with great picture…especially at this price point. Hung this outside in covered patio…minimum glare and plenty of settings to tweak the viewing pleasure. Reasonable thin…my last tv was half the depth, but doesn’t really matter…lightweight, easy to bolt in frame, and good pic and sound.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
Good Bargain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good so far. Color and sound are improved from previous years. Added more bass in equalizer setting to give it more thump. Would recommend extended warranty. Has saved my bacon with a TU model. Not a lot of audio jacks. Study what you need for hook ups if you want a sound bar. My first 55 in tv at a really good price. It's Large! My only real complaint is the tiny remote. Save your old Samsung remote or buy a big one online. More buttons is better! Do not buy if you are a tech snob. You will just whine that it's not perfect in every way. For most normal people it will do the job quite well.
I would recommend this to a friend
















