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Customer reviews

Rating 4.7 out of 5 stars with 1040 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,040 reviews
  • Rated 5 out of 5 stars

    Another Great TV From Samsung!!!

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    Posted .

    Every TV I have purchased for my home has been a Samsung. I have never had any issues with any of them. This TV has a great picture, enhanced color, it truly feels like you are there!!! I have seen negative reviews because of the advertisements, all you need to do on the initial setup is, don't check the boxes for advertisements before agreeing to their terms. It looks a little deceiving but if you select just the voice terms and leave the other boxes unchecked, you will not be bothered by advertisements. Awesome TV, Highly Recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new tv I bought

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    Posted .

    Great tv replacing my other tv ! The color is great and the picture . It’s the 7000 series Samsung 55 inch and three is an 8000 but hey this great too ! Works for me ! Better than my other tv that just lost power . I was told to buy a new one as it wa only a few years old the other one . What a nice surprise this was ! Netflix looks great too it is a smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!!

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    Posted .

    This tv replaced an older 1080p Samsung. Why did I wait so long? The smart part of the tv is amazing compared to my old slow smart tv. There is no reason to use a Roku or Fire stick. It works just as fast. Love how you can actually use the remote that comes with the tv. You don’t need to use the one for your cable box anymore. Picture is really nice. Love this TV!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness!!!

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    Posted .

    My plasma finally went out so I search for a couple of weeks for a new tv online and read a lot of reviews. So I decided to get this one and in my price range. It is truly an awesome flat screen and took sometime getting use too considering all the color and brightness and true HD and 4K.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .

    Was looking to upgrade my basement tv. Purchased a Samsung HD 4K tv last year and found the latest model this year being the 700 series. For the price it’s a great TV. Not the best but not the worse. Definitely above avaerage. Great picture quality and user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect tv

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    Posted .
    Owned for more than 2 years when reviewed.

    The best on tv Samsung quality view, this product it the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart 55" TV

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    Posted .

    Picture is fantastic, remote with voice control and made my charter remote useless, apps downloads, easy set up, Sound control, this is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for the price

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    Posted .

    I purchased this tv for the qualities that it has for the great price that I payed for it. Fantastic screen resolution and all apps available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .

    Samsung has never failed me with their televisions, and this one is no exception...or should I say exceptional at a great, affordable price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with quality.

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    Posted .
    Owned for 8 months when reviewed.

    Good quality TV. Use it daily! Excellent picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good HDTV but chnge options for better pix

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    Posted .

    Read a lot of reviews on Consumer Reports, Best Buy, Amazon, etc. and then went to Portland, OR Best Buy to look at the models on display. Chose this model because it was moderately priced (under $1000) but still got decent reviews and looked pretty good considering it was $2,000- $4,000 cheaper than the ones that looked very good. Our main complaint was that the "default" options the unit comes set to did NOT give us the best picture quality for watching outdoor scenes - quite frankly everything looked like the old style "kineoscope" or early 60's "videotaped" TV series - weird. We played around with the options and eventually came to realize the "Movie" option did a "smoothing" to the picture so the hurky-jerky movements went away and the picture looked good. (For you old timers out there, the default look was as if you had set the CONTRAST to HIGH.) The secondary problem, which Consumer Reports had warned was a problem with MOST of the lower priced HDTV's was that motion could look strange - and this is true with this unit, too. But, since we went in expecting that, we aren't too distressed by it. Not much you can do about that. The third complaint would be that the interface on the remote is kind of weird; and there is no manual with the TV or online with the manufacturer, either. Plan on playing around with it to be able to use.Also, the sound defaults to "Bitstream" and a "X milliseconds delay". Plan on going in and changing that to "PCM" and "0 delay" under "Expert Settings" under the all encompassing "Sound" "tab". Be SURE you get into SETUP and decide if you want the unit to be listening to what you say to it - it does have that option and it DEFAULTS to that. We decided there was enough racket in our house we didn't want the TV trying to interpet that as directions, so we turned it OFF. For $1000 it is a great entry level HDTV, but, has its own set of issues. (Not part of this particular TV review in particular, but, large HDTVs in general: if you plan on transporting an HDTV or other large screen TV, they want it transported in an UPRIGHT position; we drove our pickup truck over thinking we'd simply lay it flat and off we go. The clerks said no dice, you can't do that, but, they helped us get it onto the truck (in an upright position, of course) and then jumped off the truck and WE had to lay it on its side as they walked away pretending they didn't see what we did. :-) We propped it carefully with blankets and other padding and drove the "slow" gentle road home. Arrived just fine - but, be warned, you might want it delivered and you might also want them to set it up for you. Set up is awkward if you are putting it on the pedestal it comes with - you need to lay it flat on a surface like a table at one point with the pedestal hanging off the side - with a blanket under the TV - so you can attach the pedestal - doesn't work properly if you put it on the floor. The directions that come with the TV are pretty poor - make sure you understand how to arrange the TV as you assemble and you'll be ok. This is a two person job because it is large and awkward. Would be a 2 person job to put it up on the wall, as well.) .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost returned, but perseverance paid off

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    Posted .

    At first, this tv didn't get off to a good start. Setup was easy, however out of the box the tv couldn't stay connected to wifi. Tried using an amazon firestick and it had no problem staying connected even though it was behind the tv and the router is located in front down in the basement. However I gave it a shot and tried updating the tv. That was a problem because it couldn't stay connected long enough to download the update. So, off to the samsung site to find the firmware update, download it, transfer to a memory stick then update the TV. Happily things improved and it stays connected now. I'd imagine for some people this would be too much and it would get returned if they were to run into wifi issues. I've owned it for a few weeks and there's been I believe 3 updates. Haven't seen what the updates improve other than the initial wifi improvement, but it's good to see they're working to improve things. The default settings really weren't good, especially for lower res tv shows. Made things look like an odd 70's soap opera. Messed around with some of the picture settings turning off some features and now it's passable for low res, and still fine for 1080 stations. I was a little concerned with some of the other reviews regarding the remote, but I think it rocks. Very intuitive, and for normal use is pretty quick. I especially like the feature where it eventually learns what your favorite stations are so that when you press and hold up or down on the channel change paddle, the navigation display gives those favorites more prominence. Well thought out overall. Getting to some settings takes a little more navigation, but once set up I don't tend to go there much. I think they could have kept dedicated number buttons to enter channels since the method they provided sucks, but I find I can live without it or just talk to the remote. So overall, it's a keeper. Great picture, 4K videos look cool, apps work good with the exception of google play which seems to have the most issues, and the built in sound while not theatre quality is sufficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great graphics super clear details!

    Posted .

    Great graphics its easy to use very convenient. I can watch movies i have downloaded on my usb via usb port. Also i can connect my samsung phone to my TV wirelessly for use as a remote and more. It works well with my Dish provider. Can download Netflix, Hulu, Vudu,youtube, Google videos, and more. Very thin screen. Easily connects with WIFI. It even has a browser app for web use. I personnaly dont see any flaws and love my new TV.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV is good. Samsung's Ads suck.

    Posted .

    The picture is really good and I like most of the features. My low rating is due to the ads placed on the tv by Samsung that cannot be removed. If you don't care about that, then go ahead and buy the tv. But I don't think they have a right to invade my privacy and push products to me without at least informing prior to my purchase. I would not have purchased this tv had I known about Samsung's invasive advertising from the Home menu that cannot be removed or turned off. I called customer service and they said it's on there for good and they will not remove it.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      zwilk7,

      Thank you for purchasing and reviewing this Samsung 55" Class MU7000 4K TV. Your user feedback is very important to us and will be shared with our TV team for future improvement.

      Should you need assistance with features or usage, please do reach out to us should you have any questions, concerns, or need assistance.
      You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
      Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Fabulous TV

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    Posted .

    I have wanted a new TV for a few years now and finally broke down and bought this TV. Love it because I can move it myself as opposed to my previous 135 lb or so Sony Trinitron tube TV. And love having the smart features and the picture is fantastic,so many colors that I never saw on my old Sony TV..Perfect size also and can finally see things and read my on screen Tv guide that I could not read before on a 32 inch TV.( especially helpful as your eyes age) and I'm finally in the 21st century as far as technology goes on TV's. I would recommend anyone looking for a great TV to consider this model. I absolutely love it. The pictures are so life like, you feel like you are there, and got a good deal too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Well

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    Posted .

    So far, so good after a couple of months of use. BB installers set it up quickly, which saved me time and frustration. Only issue is occasional blip where signal skips audio for a word or two. Not sure this is TV issue or interaction with our cable bax. I'll swap out box before I reach final conclusions. Didn't happen with previous TV using same box, but then it didn't have the same features. If I find a problem, I'll post here with update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4K TV is great

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    Posted .

    Our Old tv blew up while we were watching it. The next day we went into Best Buy and looked at tvs. We were going to buy a 4K curved tv but Best Buy didn't have one in stock and we didn't want to wait a week to get a tv. We came upon this tv and this one had all the features of the curved one and was in stock. The tv was easy to set up, the Samsung remote can be used for all your devices (we use blu-ray player and Roku), and there are a number of apps on the tv. Picture is great and voice command is a nice feature. The only issue I have had with the tv is the volume. Sometimes the volume does not work well. I go back to a factory reset and the volume works fine again. The volume is the only complaint I have about this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted .

    Very pleased with the purchase. Installation was simple and acknowledged my mobile phone immediately and the wireless network. The new style controller has no number keys so you may have to get used to that. If you are on cable or sat. you have a channel controller separately anyway. the one thing to be aware of is that the television comes with the light sensing ON and will create a little worry about "why is my tv getting dimmer"... Easy to control thru settings if this bothers you. Screen quality is exceptional, connected a Samsung Blu-Ray 4k unit is a breeze. If I had to do over I would buy a good sound bar with it rather than make a 2nd trip. However the sound is good from the TV just not as exciting an amped up sound system! 5 stars for sure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture for the price.

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    Posted .

    This set has a great picture and is pretty user friendly. I am however getting a notification across the top of the screen about "Samsung Checkout Service will be down for maintenance from June 21, 2017 to June 23, 2017." Those dates have long come and gone and I'm still getting the notification across the top of the screen. I have gone into settings and deleted it many times but it keeps reappearing. Also wish that the proper hardware was included to attach the set to my wall mount bracket. It was aggravating to have to stop what I was doing to go to the hardware store and purchase the proper size screws before they closed at night. Other than those 2 things so far I love the set and its WiFi seems to work very good in my house. Somewhat better than my laptop and iPad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .

    We are enjoying this new tv with a great picture. We were a bit concerned about our room with a lot of windows but it does not seem to affect the clarity of the picture. We seem to be having some difficulty figuring out how to master the remote. Perhaps we are old enough to have difficulties mastering some of the new technology but we still want to have a good tv and be able to stream shows and movies.

    I would recommend this to a friend

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