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Samsung - 55" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2198 reviews

96%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great TV if you're not a nit nitpicker

    Posted
    ZhemJZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I owned a Panasonic 55" 3D plasma TV for years - it was great, but was starting to show it's age and after it died I did a lot of research. I didn't want to spend $5000 on a TV, and though I know the LG OLED and Samsung QLED are much better pictures, just moving to 4K and HDR would be enough of a step up for me right now. After a lot of online research, I settled on Samsung and went to Best Buy with the intention to find last year's model KS8000, which is a lot of the same as this MU8000 and with a couple features the newer model doesn't do as well. It's also cheaper. However, Best Buy no longer offers the installation on older models, and the KS8000 is quickly going out of stock. I considered both the 65 and 55 inch models before settling on the 55 inch, since that's what we had before. Best Buy ordering and delivery is simply the best! Sales associates know their stuff and the delivery guys have always been top-notch. The warranty is a great deal, but I did pass this time for better or worse. I paid an extra $15 so they would haul away my old bricked plasma, and it's SO worth it. The only negative about the delivery experience is they can't unbox the TV or even put it up on the stand for you unless you pay for the "installation". That's not as big of a deal as it was with my plasma (which they did unbox and pull out as part of installation because it was so heavy) since this TV is so light, but I'd recommend having two people to lift a 55" TV for stability sake. Picture quality on the MU8000 is excellent. Vivid colors, deep blacks, no light bleed I can see, motion handling and up-scaling all looks great so far. The Samsung remote is really nice and the voice control addition works well. There aren't a lot of buttons - it's basically just like the Amazon FireTV voice remote. I have a Logitech Harmony so our primary remote is the Harmony remote, but I do like the simplicity of the Samsung remote. The toggle channel/volume buttons are a bit odd at first, but we don't really use them. The MU8000 stand is nice looking, but feels a little cheap. I would opt for wall-mounting if you have the option. One thing I'm not quite sure on is the "One Connect Box" that I personally fins annoying. There are NO ports on the back of the TV. It looks really clean, but having all the inputs in an external box is definitely different. The cable management channel around the bottom edge and foot of the TV is really cool, but when you're running both the One Connect Box cable and the power cable it gets crowded. It also seems like Samsung gave up on the cool cable management design once they hit the stand and just said "whatever - if they get to this point we don't care". It looks a bit odd on my stand, but depending on what you put your TV on it's a lot cleaner. The nice thing about the One Connect Box is it places the inputs away from the back of the TV. I only run one HDMI to my TV from my receiver so my cords are minimal, but if you had multiple inputs I could see this being awesome, especially in a wall-mount situation as you'd only have 2-3 running from the back of the TV instead of 7. The Samsung Tizen OS smart TV software is pretty good - I haven't run in to issues with it, but I don't use it all the time. If I was running cable directly into the TV and not through my stereo receiver, I think the voice control for the cable channels and the smart TV software would be much nicer than my Comcast/Xfinity box (I don't have the X1). The MU8000 dims/brightens itself depending on the light in the room. It hasn't bothered me too much and I may disable it at some point, but it's worth noting. There are times the TV looks a bit too dark for the light in the room but it's never been unclear. This may only be a "movie mode" setting. There is some glare on the set, but no where near as bad as a plasma TV. The viewing angle is decent, maybe a little better than my Panasonic plasma. I expected better viewing angles from a TV this expensive and 8 years newer. From what I have read, the HDR on the MU8000 is not the best you can get and you'd be better off with last year's KS8000 or the Sony 900E series if HDR is important to you. You do have to turn it on in the MU8000 settings for the input you want. Overall, this TV is a nice package for the price. It seems to promise a bit more than it actually has, which is disappointing from Samsung, but if you're not going to nitpick over the 500 nits reality vs the 1000 nits promise on the package for the HDR, you will be happy with your purchase. If you want to stay in this price range and care about the best specs for your money, I would recommend trying to find the KS8000 series somewhere or going with the Sony 900E series.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Close to the TV a 4K adopter deserves.

    Posted
    Faith
    • My Best Buy® MemberMember

    I want to start by saying the decision to buy the TV was made after years of keeping an eye on the market with UHD, 4k, and HDR formats and picture quality changes. Finally deciding to jump aboard now that the 4k resolution has been justifiable with a significant jump in not only numerical value over HD (1080p) but in terms of refinement via display tech (screen quality) and picture quality (color range, detail in image, etc). I am a former owner of one of the very first 1080p LED televisions (not LCD). This is all to give you some context. The Samsung MU8000 has largely been a great purchase. The design in both the physical package, the build quality, and qualities of life items such as the remote design and smart tv features make this TV feel truly premium. The picture quality after some setting changes is what you'd expect to see after being impressed in the showroom, the colors, clarity in the details on screen, and smoothness of the cycle rate (this tv is 120hertz) is all a phenomenal package for someone looking to jump on the 4k train. All in all this is a good tv, design quality and image quality are superb, however there is a reason I have decided to return this television and score it with a 3 of 5 stars here. The peak brightness is proverbial fly in my ointment. All the positives this TV has is undone by the fact that this TV leaves something to be desired in just how bright it gets. Brightness is very important in 4k HDR because you want the image to not only be clear with detail (4K resolution) and be lush in it's color (HDR) you want the image to not be drowned by what seems to be a subtle shadow. A small caveat here is that if you're not someone who watches a ton of high quality content (high end gaming, 4k films) you may not notice but as I am gaming on an Xbox One X and watch a lot of films I absolutely notice. I'll give some examples of the brightness I'm referring to first using the new MAD MAX film "Fury Road". In the movie the sun out and very bright, almost like a desert at noon quality. If you've seen the film or even look up YouTube footage one can clearly not the brightness of the film. In the Samsung mu8000 it feels like the whole film takes place on a cloudy hot day. Another example is in the video game Gears of War 4 on the "Raid" mission that takes place fairly early on in the game (you can look it up on YouTube as well to get the idea). In this mission the sun out, no clouds, and very bright as I've actually already played this game on my Samsung LED (my previous TV). On the Samsung MU8000, again, it feels like a subtle cloud is obstructing the whole scene. Again, this is not something 100% obvious but it was enough to consistently pull me out of experiencing films and games, especially if I've previously seen/played them because I already know what the brightness of the scene SHOULD look like. And it wasn't like I was fixed on this issue in my mind. I would forget about it in darker scenes of games and movies for it to only become absolutely obvious to me in the next outdoors scene. I want to stress this may simply not be apparent to you, as an example my sister in law was blown away since what she has is a low end model from 4 years ago. This TV should serve you well if you're looking to make the jump to 4k but then I couldn't possibly recommend it wholeheartedly seeing as a far better TV is now within $100 of this one. The TV I now went with after returning this one is the Sony X900e. Hope this information helps you out seeing as most reviews do not cite this as a concern or don't emphasis just how much it is prevalent in this TV. Another thing to note is that at an angle this issue seems to worsen, I was sitting about 45° from center of the TV and noticed the image was now even darker. That's it for me. Good luck on your purchase.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy this...Best alternative is SonyXBR65X850

    Posted
    Mohamad

    Good TV..but fragile and poor customer support December 13, 2017 Mohamad from Blue Bell, PA, USA Samsung doesn’t stand by its product. We have 8 different Samsung products at home, when we needed them to stand by their product and provide us proper diagnosis and solution to resolve the problem within warranty period...they couldn't. When the screen started with sudden increase in darkness to vertical lines, then minor crack shows up, then horizontal and vertical line and larger crack… Then totally stopped working! This happened after 10-11 months of purchase and I had a month left in warranty! It took 4 phone calls, and one online request to discuss the problem over 2 weeks of my time. Without even checking the any logs or opening up the TV, on call support staff started blaming me and they said it customer is responsible for any cracks and this is not a manufacturer defect. After multiple escalation they agreed to send a technician to home visit. The representative did a visual check...didnt even touch the TV and asked the “story” of the what happened… He turned the TV on and took a picture and said it’s not a manufacturer defect. The internal screen is broken… It happens only due to the negligence the owners not Samsung. So far this has been such a frustrating experience after spending 1300$. Very disappointing due to fragile quality of the product, worst customer support and technician supports!!! No, I would not recommend this to a friend. Rather buy SonyXBR65X850E 4K 65 inch tv...far better! Loving it!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Could had been a lot better

    Posted
    gigiddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It took me over 6 months in order to speculate the remote. IMHO Samsung is using the same tactic they use on their smartphones. That is to produce a polished t-u-r-d and present it as gods greatest gift to mankind. Either way its up on the wall and I have to eat it. First issue out of the box. Cable management and layout of the onelink connect box. The ethernet port is treated unfairly in this layout. Basically its routed on the other side of the tv and is left to hang outside the other side of the tv. second layout issue. is the optical cable. not everyone person in the world has a soundbar, with that... a soundbar with an optical input on the side. In my case I have a bose 3-2-1 series III that with the one connect box on top sometimes is a balancing trick since the box itself is so light and the optical cable weight has it sometime hangs a bit off sided. I really wonder why ethernet was not integrated into the connect box now that I'm on the issue. Third and biggest issue. The software. Ad ridden and clunky. When I watch tv, I want an experience that negates all if not most of negatives in my life. hence why I splurged on this. I played with the Sony Smart TV's but could not stand the clunky sluggish always crashing interface. The Samsung UI has not ever crashed, but is lacking a lot. I cannot bypass the flamboyant autodetection on the HDMI ports. If you plug in and remove devices like I used to before buying this TV you might not be so happy. I also have to try and modify each remote to control both the bose and the device... For someone who can make a frontend for many cloud based apps, a network cable and program a vcr... Yeah this is better said than done. Netflix there is no way to jump directly to the home screen thats okay. I had an earlier model from 2011ish that had an amazing screen, but got really hot. I someway somehow had the capability to stream the incoming video from the tv to my Samsung Note tablet. Here there is No PIP, nor no real streamline way of even sending video to the tv from a tablet, or from a computer. Windows 10 users will be happy as you can remotely project to this TV. As far as receiving back video and PIP, as i mentioned earlier don't bother. browser for internet, and local files is clunky. There is no capability for creating list, or deleting certain videos. My place is highly unfiltered, and I'd hate to scar the kids who clicked on elmo to hear him in a tone they shouldn't know about for the next 10+ years. Video is 7 out of 10. I believe the KS series did a much better job. I wished I had bought it. but hesitated.. Im not sure who else i can look into since Sony and Samsung are lacking, and OLED has a sort life span. i accept the choice but expected better

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Well...

    Posted
    Notsopopularcritic

    So the reviews I read on this tv were all great but I haven’t had the greatest experience with it. I’ve had the tv since Christmas ‘17. I liked the overall look since the screen is mostly all you see. I also like the 4K, HDR ability that would work well with my Xbox One X and all the 4K movies I would be watching on it. There are times when the picture looks brilliant and I’m so happy with the tv but more times than not the hdr feature makes my games, movies and regular tv shows darker. Even putting the brightness to the max it is extremely dark. The inconsistency in how vibrant colors should look compared to what they do is disappointing. I’m constantly messing with the settings to make it look nicer for friends and family that come over to watch a soccer match/ basketball game. I remember asking the individual who sold me on buying this tv if a room with lots of sunlight would be good with this tv and he assured me there wouldn’t be any issues. Wrong. For the price of the tv at the time I would have thought it would be better than what it is. The smart features are great and I like how it automatically connects and recognizes new devices. If you saw my tv you would not assume it was a newer tv. Some of this might be related to the Apple TV 4K, but goodness it shouldn’t be such a struggle to make the picture look great. By the time I was ready to take the time I was ready to take the tv back, it was past warranty. If the floor experts weren’t yes men and actually said, “you know what, I’ll have to ask someone else if it’s a good tv for that type of room.” I might have had a better tv.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV, but not the best value

    Posted
    Ph03nix
    • My Best Buy® Elite Plus MemberElite Plus Member

    First thing I deem worthy of mentioning is the one connect box. This TV, and most higher end Samsung TVs in general, does not have any inputs on the back of the TV, instead it has one jack to plug in this little box (About the size of a power strip) into the back of the TV. This box contains all of the inputs, including four HDMI jacks, an Optical out, two USB 2.0, and an ANT in. Now, this thing makes my setup extremely easy to use, as I don't have to pull the TV out everytime I want to plug something in, so I personally love this thing. However, I should qualify this by saying I have my TV on an enclosed entertainment center, and not mounted on an empty wall, so this little box may make life difficult for those wanting an empty wall with no visible wires. It is 120 Hz native, and can superimpose up to 240, so motion on screen is extremely smooth, and produces very little motion blur trails. Input lag is pretty low, so this is a great TV to game on, especially if you recently invested in an Xbox One X, or PS4 Pro. It supports HDR10, so colors and contrasts are pretty great, and certainly better than many cheap 4k panels out there, but keep in mind... It is neither a QLED, Nanocell, or OLED, and there are many other TVs that support HDR10 for less money. This, in my mind, is the biggest downfall of this otherwise fantastic TV. I managed to snag an open box deal for 1000$ when I got mine, but if I were prepared to spend 1300$ on a TV, I'd just wait a few weeks, and invest an extra 300$ on an LG OLED, since they produce MUCH better contrast, better colors, and support both HDR10 AND Dolby Vision. Even if you're not willing to fork out 1600$ for an OLED or QLED, the LG Super UHD TVs produce better colors, contrasts, and better viewing angles since they use their nanocell tech (Essentially their version of QLED) Bottom Line: This is a fantastic TV, with lots of great features, but unless you find a killer open box deal that brings the price down to less than 1100, it's extremely hard to justify buying this TV when you can save up an extra month and get a vastly superior OLED or QLED, especially when you can spend less money and get a better Nanocell TV from LG. Great TV, but not the best value. Do yourself a favor, and save up a little longer for an OLED, or save some money and get an LG SuperUHD, or even the MU7000 if you're willing to sacrifice the native 120Hz refresh rate.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great 4K TV for price good 24p plasma-like blacks

    Posted
    BetoMena
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My last TV was a 46" Panasonic plasma HDTV that still works very well that I bought just over half a decade ago and I went with a plasma specifically because it produced the darkest of black colors for HDTV's. And I went with the MU8000 because it does black colors well, almost plasma-like, very impressive for an LED around this price range. I did extensive research and as far as I can tell currently this might be the best 4K TV deal out right now. Good blacks, great color, and the 24p film playback is spot on. I mention this because there are only a handful of 4K TV's that can play movies at their intended 24p frame rate without messing it up with the 120hz refresh rate that makes movies look like soap operas and this is one of a handful of models that can do it, though, you have to manually change the frame rate from 24pm to 60p in the TV's settings. If you want something better than this 4K TV your going to have to double or triple the price to pay for QLED technology on the Samsung's and the equivalent technology on the high end Sony's, LG's, etc. Just going down one model to the MU7000 gives you less dramatic blacks and the 24p is wonky and apparently the next model up the MU9000 is only a bit better than this MU8000. I actually like the sound on this TV and have not had to adjust any settings for it, though a lot of people have complained about it but I do not know what the big deal is. The picture quality is comparable to Sony's or LG's around the same price range but this model is usually $50-100 less, so again the best deal out there. And oh yeah, its really good looking 4K TV. I first returned a lower end MU6000 model missing the positive virtues I mentioned above and also realized what a better looking model the MU8000 also was besides being an overall better unit. Lastly, I don't usually mention TV remotes but the one that comes with this TV is really streamline and it also learned to control my Xbox One, which is great since that is what I mostly use to stream and watch media with.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice TV, but not as good as I had expected.

    Posted
    Elle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When my ten-year old 46" Samsung TV began to get lines coming up from the bottom of the screen, I decided it was time to start looking for a new one. I loved my Samsung so thought I would start there. After doing some research, I decided this was the TV for me. I went to Best Buy and compared it to The Sony BR 55" 900E. They looked very similar and since I had good luck with my old Samsung, I decided to stick with them. The set up was easy. Our old Harmony remote was programmed for our Samsung TV and I didn't need to do much to get that working well. BUT when I started watching the TV I was not happy. The colors were so intense they didn't look natural. The beautiful color was what I liked about our old Samsung, but these just didn't look right. Faces looked sunburned. I first attempted to adjust by taking some the red out and adding a little green. On some stations that looked ok, but then I would have to adjust every time I changed the channel. After reading more online I found a site that gave a very detailed guide for calibrating this specific model TV. It was very helpful and improved the color issues by 75%, but I still wasn't really happy and realized I was never going to be happy with this TV. So I began reading more reviews and found there were others who felt the same way. The Sony 900E seemed to keep popping up as a better alternative. As much as I dislike returning items, I decided it had to be done. Best Buy was great and came and picked up the Samsung and delivered the Sony for me. Set up on the Sony was a little more complicated, but not bad. The picture on the Sony right out of the box was amazing. No more weird color issues, just a great picture. So as sorry as I am to have to say this, although the Samsung TV is still a nice TV, I would have to go with the Sony when comparing these two models. Hope this may be helpful to someone considering these two options.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Elle,

      Thank you for your review on this Samsung MJU8000 UHD SmartTV. I am sorry that it did not work out for you.
      Your feedback about the picture effect is important to us and we will document your concerns for future improvement.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
      Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Rating: 5 out of 5 stars

    Great Tv

    Posted
    Tolin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded this tv from a 1080p LED and I love it. The picture is great, however it is a necessity to mess with the factory settings as the presets are awful. Don't be discouraged if upon setting it up you're not "wowed" by watching regular 1080p content. Ive found until you get the settings right, some content may even look worse than your previous tv. Content is limited in the HDR market, but I was absolutely blown away by the color and clarity when I was able to stream some HDR content through Netflix. The design is sleek and stylish. I love the external box that you plug all your inputs in to, giving it a minimalist style. Set up is extremely easy, stands pop right in to the tv, although I'm not a huge fan of the stand design... as you will need a stand almost as large as the length of the tv to test it on. Also love that there is a very, very thin border around the tv box itself. The remote is voice activated along with some minimal buttons. It does take some getting used to, but its easy once you get the hang of it. Only complaint, and this one is frustrating IMO... But there is no "settings" button on remote. Tv has a lot of nice features in the Smart tv software. Little things I appreciated like self detection on inputs. You can also control many settings with your voice which is nice when trying to find the perfect picture. Like, "change to standard picture" or "turn brightness up" etc. Bottom line, highly recommend. However idk if I can justify it's current price as I got it on sale. YOU WILL HAVE TO TWEAK THE SETTINGS A LOT TO PERFECT IT... Take of "auto-motion" settings etc. But that is understandable for a tv this high end, as there are a lot of feautures. I was also pleasantly surprised at how good the sound is!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good TV, buuuuuuuut........

    Posted
    ZackJ

    .....I had to take it back to Best Buy. The ARC feature simply wasn't working the way it was supposed to. I have a Sony HT-CT370 that is perfectly functional and has worked fine with multiple TVs that have ARC capabilities. (Before anyone asks, I switched out HDMI cables.) Upon a fresh power-on, the TV recognized all devices and showed everything being connected (including the sound bar), but gave me no sound. The only way to get sound, was to go into the settings, disable and re-enable HDMI-CEC (Anynet+ I believe Samsung calls it?), and then switch audio device to TV speakers, and then BACK to the sound bar. This is non-negotiable for me, a $1,200 TV should do something my $300 Black Friday Hisense does without issue. Best Buy agreed, I took it in to be tested and they said they'd send me another one. NOW, having said all that, things I enjoyed: - Tizen OS is possibly the most intuitive TV OS I've used. Includes all "major" streaming apps. I added Plex and HBO Now apps from the app store. if I HAD a cable company that supported the OS, I'm sure live TV integration would be excellent. (Suddenlink's fault, not Samsung). - Picture quality on 4K / HDR content is great. Could be brighter. - Input lag for a TV at this resolution was excellent for gaming. - OneConnect Mini is cool, wish the ethernet port was on the box instead of the TV. - Remote is great, took some getting used to, but great. Overall, I'd give this TV a 4/5 if ARC would've worked. The Best Buy employee tried to talk me into an exchange for a Sony X900E (same price), but the smart interface and remote just seemed way behind the curve to me. My replacement is on its way, and if it works without issue, I'll be happy. If I have a problem like this again, definitely exchanging for X900E (but I really don't want to). Crossing my fingers and hoping replacement works fine.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      ZackJ

      Thank you for purchasing the Samsung 4K MU8000 TV. I am sorry to hear that you are experiencing issue with the ARC connectivity.
      I hope that the new unit works out for you with normal ARC functioning.

      If you For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rating: 4 out of 5 stars

    Great Picture / Average Motion

    Posted
    csmitherman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had this t.v. for about a month now. The picture is beautiful and crisp with great color. The aesthetic look is very sleek. The set up, remote and applications are very intuitive and easy to use. The sound is what you would expect. The only issue is the motion of the picture. Bright, slow scenes are stunning. So, if you only watch the news it's great. However, I had issues with darker and faster scenes with the factory settings. There is a "movie" setting which can help a bit, but I was still experiencing stuttering while the camera would pan and a ghosting effect in the darker scenes. I read up on it and the t.v. is refreshing at a much higher rate of frames than the picture feed coming into it. Movies are shot around 30 frames per second and reality/sports is shot around 60 frames per second. Therefore, it tries to guess what should be there in between while it's refreshing at 120 frames per second. Overall, sports was great to watch, but movies were a bit tough at first. I found that changing the settings for the "movie" view by turning off the Smooth Motion technology, turning off the noise control and making sure the sharpness was turned down made all the difference in the world. The dark scenes are still a bit iffy, but the motion is much smoother. It probably doesn't matter as much if you are only watching blue ray all day, but if you are watching cable or steaming where the speed maybe a bit off this should help. Overall, this is a great picture at a good price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Excellent 4K TV

    Posted
    PatrickD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The picture quality for 4K shows and movies is amazing with this TV. I watched Sneaky Pete and Moving Art: Oceans in 4K and the quality is freaky good. I love the remote and the UI that Samsung has developed, it is simple to use. Setting up my Amazon, Netflix and Hulu accounts was easy, I also setup my Roku for other content that I get from that (may not need that anymore). Connecting my Blueray/DVD player was simple, I can even control it from the TV remote but can't do everything (still need the blueray/dvd remote, same goes for the roku). The viewing angle is pretty good, something that I checked out in store before buying this TV. When I got this home and set it up, I sat in every chair in my living room to make sure the picture was good at all angles. I don't have a large living room and I am only 10' away from the screen so my viewing angle isn't wide. If you are interested in this TV, go see it in the stores at the distance and angle you'd be watching from home. I know that some people buy sound bars for their TV's but I found the sounds on this TV to be really good, so I never bought one. Perhaps I don't know what I am missing. I have found OTA content, like the Super Bowl, to be excellent. When I watched the Super Bowl I was looking for lag when the ball was thrown and couldn't really tell that there was any. I am super happy with this TV and would recommend that anyone buy this, or the 65" model.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great picture and tons of features

    Posted
    VisualFX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our old Samsung LCD tv started getting lines and ghosting on us. So we decided it was time to get a new one. After reviewing a lot of different models, we went and looked at this one. It is amazing how far technology has come from the last TV we purchased. No longer do we need any external hardware devices in order to stream. The remote appears to be simplistic with the few buttons it has, however we have not run into any issues of being able to do anything with it. Its stylish and sleek look go very well in our living room. The added feature of making this a "clean installed look" tv is a nice bonus. They have grooves where you route the cables down through so you do not really see them. The only complaint I have is the power cable is not as long as I would like it to be. However, if mounted on a wall, I'd suspect most people would have an outlet nearby. We unfortunately have a window behind the entertainment center so wall mounting is not possible. This tv has great color range. The blacks and whites represent truly as they should. The onscreen menu is also a nice feature allowing a lot of customization like moving your favorite sources (Netflix, Pandora, Live TV OTA (Over The Air), Etc) around in the order you want them to appear. I will update this review if we run into any issues, but for the time being we are very satisfied with our purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken and still not resolved

    Posted
    RDaily8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased TV on-line and picked up next day. The process with Best Buy went very well and I had no issues with the experience with them. Brought TV home and set relatively quickly. WIthin two weeks, the TV Died. Screen went black. Spent 90 minutes on phone going through the script with Samsung. They determined the One Connect box was bad and they needed to send me a new one - 5 to 10 day turn around. Received it 1 week later and the TV was still dead. Spent another 90 minutes on the phone with Samsung doing the script and then they said my remote was bad and they needed to send me a new one. I challenged Samsung support regarding the remote - Asked, what does the remote have to do with turning on the TV manually - Hit the TV power button, it goes to turn on and get a black screen - The TV should still be getting the picture, the apps at the bottom regardless of the remote. So I sat on hold and they came back and said they needed to send a Tech out to replace the system board in the TV. So now I am waiting on the part and the tech to come out and resolve. End result, almost two weeks of a working TV and going on 3 weeks of a dead tv. Not very happy with the experience to date.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      RDaily8,

      Thank you for purchasing the Samsung 55" Class MU8000 4K TV and for bringing your concerns to our attention.

      I apologize for the unfortunate experience you had in trying to fix the black screen issue.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    Great TV EXCEPT FOR XBOX ONE X

    Posted
    radarrunners
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this tv and it has a great picture and good features. My only issue is if you want to use this for Xbox One X or PS4 Pro it's not cutting it feature wise. On the Xbox One X the display & sound 4K TV Details Screen show TV Resolution: Your TV supports 4K UHD (60Hz) Watching movies and TV Your TV supports 4K 10-bit at 24 Hz Your TV setup does not support 4K 10-bit at 50Hz, However apple can use 4K 8-bit if they support it. Your TV setup does not support 4K 10-bit at 60 HzHowever apple can use 4K 8-bit if they support it. Your TV setup does not support all HDR modes. Some content may not display in HDR. Playing games Your TV setup supports up to native 4K for gaming Your TV setup does not support HDR 10 for gaming. Games won't be shown in HDR. If I knew this I NEVER would have bought this TV. It's a Samsung Series 8 it should offer all these things.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    2nd time was a charm

    Posted
    Jimi
    • My Best Buy® Elite MemberElite Member

    I bought this after my last TV, a 42" Sharp, finally started developing problems. I had it delivered due to the fact that I did not have a large enough vehicle available to pick it up myself. Delivery was flawless, and I set up the TV with ease, noticing no problems at all. The following day, however, I did notice that there was now a thin vertical line toward the right side of the screen. I followed all of the troubleshooting steps suggested by Samsung, to no avail. I decided to call the nearest store to inquire about my options, and they were a tremendous help. They not only processed the return, but they also set up the delivery of the replacement, at no charge. The new one arrived, and it is flawless. A perfect picture! Set up was very easy, and I have absolutely no complaints. One thing I will mention is that you should make sure that, before you buy, check the measurements of the stand you plan to place this on, if you aren't wall mounting, of course. The stand I have measures 45" across, which is more than enough room for this TV, which measures at just over 48" across. The stand has two options in which you can place the legs a bit further toward the middle if need be, or further out if you have the space on the surface on which the TV sits.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice upgrade with a couple "hmmms"

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded from a 7 year old Samsung 46" model to the new 800 series 55". Positives: Love how the integration of sources and apps has evolved. Plus the remote is excellent - intuitive, simple, and I haven't lost it once (knock on wood). The picture when provided a good stream is awesome. Couple negatives: I read a few reviewers who complained about their TV turning off on them. Well, I occasionally get a similar behavior. It "appears" to shut off, but it really is in this state where the screen is black and the TV is still powered on. At first I thought it only happened at the end of a show on Sling, but I have seen the same thing from other sources. Doesn't happen too often, but I am concerned because the support for this issue is apparently quite weak. We got the free month of Sling with the TV. For the most part, it is pretty good, but feeds from broadcast stations (CBS, NBC) have horrible grainy resolution. Not a Samsung complaint. Likely a Sling thing, but not 100% sure yet. We might dump Sling because of this. Besides these negatives, the TV has been great. I dropped to 4 stars because of these issues.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Did not Regret 1 bit buying this!

    Posted
    bestbuycustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member
    • Top 500 ContributorTop 500 Contributor

    I been in the market looking for a decent 4k tv with HDR. And this one did the job.So during Black Friday i decided it is time to hopped on the 4k tv train and buy this 55 inch 4k hdr tv to replace my 32 hd led tv from Vizio. I heard many great things about Samsung 4k tv and been eyeing the samsung tv for awhile, my other option was Sony, but i made up my mind as seeing Samsung had great features. but who knows maybe i will get a sony in the future. The design is sleek and when i turn on the tv to setup and watch some hd channels, it was breath taking. well worth the money spent. With motion rate 240, i be enjoying action pack movies with joy, Another reason to my purchase is that it offers 4 hdmi instead of 3 hdmi, and includes 3 usb ports. with my last tv had only 3 hdmi, the added one more hdmi was a big plus and now i don't have to go back and keep changing them. I like the clutter-free cables and it makes the area under neath the tv not so messy. i like the borders around the tv as it is thin borders. the Audio is amazing, it does a great job in sending out audios around them room for clarity. Overall i am just impress with this 4k tv.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV for the price

    Posted
    MikeSinGA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had this TV for a few days but so far I absolutely love it. The picture and sound were both significant upgrades over the TV I replaced. I've held off on 4k for a while just because of the limited content but I had an old 50 inch plasma I had to replace and this seemed to fit the bill. Setup was easy, love the one connect box although I wish cords for it and the power were slightly longer. Setting it up for gaming on an Xbox one S wasn't too difficult but I did need to review some online resources in order to really understand a number of the settings, same with the direct content (netflix, Hulu, Youtube) on the smart interface but it does retain unique display settings for each which has been very useful. As expected the input lag feels non existent and the motion blur has not been an issue as of yet either.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Happy

    Posted
    IowaFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this TV to replace another Samsung that went out after less than 4 years. Everything went fine with the setup until I tried connecting the Smart Hub. No matter what I tried, it wouldn't connect. I read all the forums and help sites only to discover that many others were experiencing the same problem. After trying for 4 days, I called Samsung Support. I spent about an hour with Support, until he finally told me to call my Internet Provider and deal with them. He said my router wasn't on the correct frequency to connect to the TV. I boxed it up and returned it to Best Buy. The cashier told us that he had taken back several other Samsungs for the same reason. I ended up getting a Sony and had everything up and running within an hour. Will never buy Samsung again.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      IowaFan,

      Thank you for your review on this Samsung 55" Class MU8000 TV. I am sorry it did not work out for you.
      Your overall customer experience feedback is important to us and we will document your concerns for future improvement.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
      Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

      -Samsung Ambassador. Samsung