Main Content

Customer Ratings & Reviews

Samsung - 55" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2205 reviews

96%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 2, showing21-40 of 2,205 Reviews
  • Rating: 4 out of 5 stars

    Great TV, Questionable Remote

    Posted
    RTPRhino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First of all let me say that the TV is a great Smart TV. It has a great picture, is sleek, would look great on the wall, or on the stands. It has good Smart TV features. Sound is pretty good. A drawback is that the only way to connect to it is through 4 provided HDMI ports. I would have liked to see a couple other ways to connect legacy devices to it without special adapters which may or may not work well. I had to buy a new Blu-Ray player to go with it because I could not connect my DVD player to it. I am using it in conjunction with DirecTV, but also with the built in NetFlix and built in Web Browser and Spotify. I also bought it on sale which saved a few hundred bucks. One thing I will STRONGLY RECOMMEND to purchasers is to get Best Buy Geek Squad to install and set it up because they did an OUTSTANDING job. Lastly, the remote is very modern and sleek to the point of being confusing to use. Also there are no buttons on the TV itself so you are dependent on the remote.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceeds expectations

    Posted
    24fan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been watching the 8000 and 9000 models for about 2 years. I was disappointed when the new model year did not initially receive the great reviews of the previous model, however, I continued to watch the price and reviews. The numbers went up for the reviews and on Black Friday the numbers went down on the price. I have had high expectations for this purchase, and so far the TV is outperforming those expectations. It was easy to set up, and once it was I am completely enjoying the picture quality. It is bright, clear, and watching sporting events there is very little motion blur. The remote is functionable, but I use our DirectTv remote mostly anyways. I am even pleasantly surprised by the sound. We purchased a 3.1 soundbar....the soundbar does enhance the audio performance, but not as much as I thought it would. We are extremely happy with the purchase of this TV and would highly recommend it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very satisfied with this TV

    Posted
    DKlig
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This TV has a great image quality, both in HD and Ultra HD (4K). I didn't have 4K before, and I'm impressed with 4K content out of Netflix, YouTube and Amazon Prime. The usability of the TV interface is really good and is a big step ahead the previous generations - very intuitive and easy to use. Another big improvement is how easy it identified and connected to all my other devices (home theater, Spectrum set-top-box, Xbox 360, Blu Ray, etc). I had a hard time with my previous TV to switch from one device to another, and this one does it beautifully, with no hassle. Extra point just for this! It also looks nice on my living room, with no visible cables - all of them hidden behind the cabinet connected to the external part that comes with this TV. The only caveat is that it doesn't accept connections to older type of connectors, like S-Video, VGA, etc. From a price standpoint, it is not the cheapest, but it's reasonable. For me, the price difference to the newer generations is not worth the difference in quality or features.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great purchase experience

    Posted
    Kenggiovanna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great service when selling me the product. That's where it ended, We got the tv and 7 speaker system wired, installed and technically set up successfully, but then a few days later it wasn't working all together correctly (Maybe a kid hit a button?). The tv and receiver were supposed to turn on together and all sound was supposed to come from the home theater system. It was probably just a setting on the tv or receiver or both, but we couldn't figure out how to change it back. I called Geek Squad because we had purchased support, and they told me it would be !!$650.00!! to help us get the tv settings correct. I spent $3,000.00 on the support contract, tv, receiver and home theater speaker system, and now we can't watch Netflix using the surround sound. Very disappointing. Hopefully I will find time to figure out how to fix it myself. I wish the technicians who are familiar with this could give us 5 mins of advice concerning a problem they are most likely familiar with and could solve in 10 mins what has taken us hours to try and rectify.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Kenggiovanna,

      Thank you for your review on this Samsung MU8000 Ultra HD Smart TV.
      I am sorry you had issues with the purchase and service experience of your TV. Your feedback is important to us and we will document your concerns.

      Please give us the opportunity to assist you by contacting us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Great picture; Terrible interface

    Posted
    Roseres
    • My Best Buy® MemberMember

    We have had a Samsung in the past and so chose this model; rated highly by Consumer Reports in its class. The picture was great. We returned it though because the interface to find content was dreadful. Frustrating to use because it was over-complicated and it took to many clicks to find what we wanted to watch. It also kept forgetting what the name of the cable box was (we have at&t). I reset the cable box 3 times to get it to show AT&T on the screen then finally gave up. In addition, because my husband cannot see well, is legally blind, we used the accessibility function that would speak the name of what was clicked on. It used a volume MANY levels higher than the TV volume (he is blind, not hard of hearing!) and that was very jarring. We returned it and brought the Roku TV that The Wirecutter recommend and a model that sadly Best Buy does not carry. The Roku TV picture is quite good, the interface is incredibly easy and the accessibility function is excellent and easy to customize to the disabled users need.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Roseres,

      Thank you for purchasing and reviewing this SamsungMU8000 UHD Smart TV. We value your user feedback on the user interface and will share it with our product team.

      Should you decide to give Samsung TV another try, and need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Alright...But

    Posted
    SteveT
    • My Best Buy® MemberMember

    Easy to assemble. Good Picture right out of the box. Using movie mode setting for our perceived best viewing. We do get blurring pending the scene; some tweaking needed pending the program you are watching or changing to. Disappointing that for the price tweaking is needed. Didn’t have to do that with my two older flat screens, new Technology I guess. Negatives: Screen is glass so during any mid to dark scene you see the glare from room table lamps clearly on the screen. Not as bad as the OLED we returned but it is there. Most people I know keep a lamp on in the room while watching TV, so you are going to see the lamp reflection. And this was to be Samsung’s most matt screen. There is no connection for an older VCR\DVD player using RCA jacks, yet made it clear to sales of the equipment we had. Best Buy’s after purchase comment yesterday was to return the TV and buy something else. No attempt to assist me in getting a cable or adapter to hookup the VCR, very disappointed. Should have purchased the Sony.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      SteveT,

      Thank you for purchasing and reviewing this Samsung MU8000 UHD Smart TV. We value your user feedback and will share it with our product team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Super Awesome TV

    Posted
    beezhy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I agonized for a few months about what TV to purchase because I was moving to a new place and didn't have a TV to bring. I wanted something that was a really nice size for an 6-10' viewing distance and was ready for me to upgrade some other HD devices for good unwinding time in my new place. This guy was out of my price range, but I snagged a really great deal on an open box model which also managed to drop it into purview. I've had it for about a month now and I couldn't be happier. The thin bezel and thin profile make it feel like I'm watching a giant phone on my TV stand. It's been great for some Saturday mornings eating cereal and watching cartoons, weeknights catching up on anything that isn't the news or social media, and some guilty 90's weekend primetime rerun binges. I've been gaming on it very successfully. The colors are beautiful and the sound quality is great for music, music videos, and TV. Highly, highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    BLOWN AWAY

    Posted
    JoeS018
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this as our first smart TV to replace our aging Panasonic 50" Plasma TV which I mounted easily on my bedroom wall without requiring any additional clearance space between my dresser and the ceiling which was a major concern. I can't begin to emphasize how drastically improved the quality, clarity, depth, definition, viewing angles and hindrance to sun glare have increased compared to our trusty old Plasma TV. The ONE CONNECT component was effortlessly installed in my closet through the wall, thus eliminating extra cable clutter behind this glorious TV compared to our old unit. The SMART TV features are intuitive and delightful as my wife is now hooked on NETFLIX. I will say, I do not favor the remote control as it is so sleek and does not agree with my autonomous fingers but, I have reprogrammed the FIOS remote to alleviate this problem. WE LOVE THIS TV and have no regrets especially since it was on sale.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Only wish I would have got the 65"

    Posted
    savgrace
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent so far. Superb colors and contrast. Unboxed and TV was flawless. Pleasant delivery from Best Buy. We wall mounted ours in our living room which is bit over 200 sq ft, and it feels a little on the small side when watching from the farthest corner about 10 feet away or so (a little bit of a strain to read some subtitles at this distance for me, and I have 20/20 vision). Remote works excellent, though I haven't tried voice commands because I didn't want to consent to ads. Controls are super responsive, and bootup time is quick. We have ours connected through HDMI to an AV receiver at the back of the room and works well. LOVE the Ethernet port! Thanks Samsung! We're a little paranoid about the health hazards of constant EMF radiation so we try to avoid any wireless connectivity where possible. Had ours for about a month now and no issues. Lord willing she holds up for a long while! Merry Christmas!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent picture quality!

    Posted
    dstraw00
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Original purchase: 11/10/201. I did a lot of research before this purchase because I plan on not buying another TV for at least 10 years. My previous Samsung lasted 11 years so I trust the brand. The old one was a rear projection 1080p and the picture was good. This new one is stunning. Consumer Reports gave it high marks also. I read some reviews that the viewing angle was just ok but after watching it I wouldn't worry, it's fine. After setting it all up I went over to YouTube to look at some 4k programs and it blew me away. The picture is absolutely amazing. My old Samsung was 2200 bucks...this one under 1600. Works for me!! I highly recommend this TV. You won't be disappointed. UPDATE 2/15/2018 Have been enjoying the TV for a couple of months now and there is not a week that goes by when I don't blurt out how fantastic the picture is. So glad I pulled the trigger on this purchase!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing picture. Full control of picture sizing

    Posted
    RTofLivermore
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I compared this Samsung 55u8500 to the Sony xbr55900E because they were in the similar price range. At the store, I did several subjective visual test with highest medium and low motion control, noise filters and brightness. Both were subjectively pretty close except the following. Samsung showed the least noise in deep black or neutral in all settings. What really won me to Samsung was the ability to custom adjust the aspect ratio or individual Horizontal and Vertical zoom level in 4k and HD. This feature allows me to get rid of the black banners top and bottom when the 4k movie is 21:9 theater wide albeit loosing the full left and right side of the picture. The Sony had this feature disabled when switching to 4k. Overall, I am very happy with the purchase. I don't believe I would ever need to watch this TV in full brightness as in medium settings is already too bright.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent performance for the money

    Posted
    TheoL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an excellent choice for under $1000 55" TV. Color is vivid, motion blur is non-noticeable for most TV/movie watching, and most importantly the overall picture quality is excellent. I like the remote and the interface. I also like the recent addition of the Sling TV app. There are a couple of things that I do not like. It does not have any RCA input for an old game console. I bought an RCA to HDMI converter and can play Wii now. The viewing angle is okay for an LED TV, but if you are used to a good plasma TV as I am, you will notice a difference. My living space is large (17x22), so this might not be an issue in a smaller room. Light reflection on the screen can be bothersome depending on the locations of your room lights and windows. Overall, this is an excellent 55" TV for under 1k. I would give 4.5 but not 5. I would definitely recommend this to a friend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Picture Quality - Easy Setup

    Posted
    DennyD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had my TV for about 30 days. Did the complete setup myself, even lifting TV (38 lbs) onto my stand....took about 1 1/4 hrs. from box opening. Love the slide-in legs & overall sleek look. Remote took a little getting used to....but now using my Dish remote. I haven't tried any actual 4K or HDR yet but the picture quality of Blu-ray discs is amazing....must be the up-scaling technology. Regular Dish 1080P picture is also really nice (from latest Hopper3 receiver). A surprise is the really good sound...I was expecting to purchase a sound bar but have decided not to....Note: My 55" TV is in a smaller room where I sit about 10 feet away from the screen. BTW, Best Buy did a price match for me....they are true to their word on that....I try to always buy from them to support my local store. Will add to this review later as necessary but right now...VERY HAPPY!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not a great TV for the price.

    Posted
    Kathi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have purchased only Samsung TV's, however this Samsung MU8000 4K, I would not purchase again. I do not like the one connect cable box. I would prefer it to be on the back of the TV. I have my TV on a stand, and I do not like what legs that are on either side of the TV. Buying this TV with the 240 motion is a waste of money. If I had known there was hardly any difference between the 120 and the 240, I would have bought the 65" Samsung with the better support in the middle of the TV for it to be on a stand. I have 3 other SAMSUNG TV's which I like, but I do not like this TV at all. It takes awhile to find out if you are going to like a TV, and after spending a lot of money on this TV, I can honestly say I wish I would have taken it back. The only good thing I can say is that the color is good, but it is also good on my other Samsung TV's.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great color

    Posted
    Kauai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    What can I say, this Samsung Series 8 55” flat screen delivers. Right out of the box is an easy set up. With the control box the hdmi is a quick connect, which the hdmi cord is hidden going to the tv through the tv stand.I had the go to settings to change the clarity of the picture. It’s personal preference. The picture is so true to color and detail. I had purchased a Samsung 58” series 6 and return it for this one. Reason being, I was getting to much jutter in the picture and I could not get rid of it in the resolution settings. With the series 8 there is so much control with the jutter, especially when watching sports where there is so much movement. It’s not flawless but with the clarity makes it a better tv. I would recommend the series 8 to anyone who enjoys deep rich color in watching tv.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely Satisfied!

    Posted
    Rotlex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was down to a Sony XBR900, Samsung MU7000 and the MU6300 as a replacement for a Sony Bravia 46". The salesman at my local BB was extremely helpful in guiding me toward this particular unit, the MU8000. All I can say is I have ZERO regrets. As I'm a cord cutter, my primary use for this set is Netflix, Hulu, other streaming and gaming. This set fills that role nicely with a FANTASTIC picture at this price point, or higher. Gaming performance is exceptional with no noticeable input lag. Picture quality is superb from both 1080P and 4K sources. This includes Blu Ray playing through an Xbox One. Features and functionality are great as well. The remote is so simple looking yet does more than you can imagine, including acting as ar emote for my Apple TV and my Xbox. No complaints on this unit. Would recommend and buy again in a heartbeat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best TV in its class

    Posted
    Viper1064
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just got this TV a few days prior to Black Friday because it was 300 off, and after very extensive research into all the tv's out now, I decided it was time to upgrade my five year old TV and get this new one. The biggest difference that I've seen is that it is brighter, more clear, and a very fast smart feature menu. This is my second Samsung TV I have purchased and I love it. I will not get anything other than Samsung products from now on. If you are on the fence about whether to get this TV versus other companies TVs in the same series get this TV. As far as any cons, the one connect box does not have the red yellow and white connectors for older products, or component cable inputs. But if everything that you going to connect to the TV is through HDMI or USB and you have nothing to worry about. And don't forget you can price match this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome 4K TV!

    Posted
    Ryedog87

    Bought this TV the other day at my local best buy. I upgraded from a 2008/2009 Samsung 1080P TV, so this was a huge step up. As a gamer the picture is phenomenal, and the menu system is nice and organized. Not sure why people are hating on this TV so much, but I can assure you it's worth the money I spent on it! I'm using the TV's sound system and it sounds great. At times I think I have a surround system. I paired this TV with the Sony UBP-X800 4K player. The movies I've played on it all look very sharp, and I've heard it's the best one on the market. Overall this TV is fantastic! Great buy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great looking TV

    Posted
    Ripwire
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was purchased as my 45" Samsung TV died after 5 years. I have been wanting to upgrade to a 4K TV for awhile but had no reason to do so until the next X-Box One X comes out. The picture quality is great for movies, but you need to re-configure the picture settings or you get the "soap opera" effect. Where the people are very detailed but the background looks fake making everything look like they are on a stage. Seems to be the same kind of issue that the old 3d Tv's had. The included apps work great and easy to access. Wi-Fi built in is a huge plus as well as the one connect box which connects all your HDMI cables to 1 box, which in turn connects to the tv with just 1 cable. I took the 5 year service plan just in case as I never expected my old tv to die like it did with the backlight just going out. Better safe than sorry.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OVERALL AMAZING

    Posted
    Will
    • My Best Buy® MemberMember

    Personally, This TV is AMAZING. I like the “One Connect” HDMI box over bult-in HDMI ports on other TV’s. It allows for better cable management/access I had an older Samsung soundbar and plugged that into the ARC port and now all devices from the OC box go through it, even from my HDMI switch that’s plugged into it! The remote also auto-synced to some of my devices, including my Amazon Firestick and my Soundbar. So now I don’t need to use the Firestick remote or the Soundbar remote. Had some issues hooking my PC up to it via HMDI, but it was specific to the PC, not the TV. Last but not least, the video quality is the best. You can definitely see the difference between a 4K tv and non-4K. I recently got the Xbox One X and the games (mainly PUBG and Battlefront 2) look unbelievable.

    I would recommend this to a friend