Customer Ratings & Reviews
- Model:
- UN55MU8000FXZA
- SKU:
- 5754805
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class LED MU8000 Series 4K UHD TV for its exceptional picture quality, easy setup, and reasonable price. They appreciate the vibrant colors and brightness, making gaming and movie-watching experiences enjoyable. While some users have concerns about the viewing angle and occasional screen issues, the overall positive feedback suggests that this TV offers great value for its features.
This summary was generated by AI based on customer reviews.
Easy setup,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good with a couple exceptions, looking at the TV at a 10% angle the picture is distorted and in the evening there is a reflection of the lamps on screen which is annoying. This is minor but it wasn't an issue with my Vizio.
No, I would not recommend this to a friendThe triple black is bad and no manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't really care of for the new style remote. It is difficult to maneuver to stations and see the figures of the remote. The tv seems out of focus on on old movies that were clearer on my previous tv. Expensive for this quality.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Whitey,
Thank you for purchasing this Samsung MU8000 TV. I am sorry to hear that you are not completely satisfied with the picture quality.
Some users experience cloudiness when enableing HDR+ while watching HDR content, as that feature is designed up-scaling of SDR content to HDR.
Please try disable that feature and see if that helps to solve the issue.
To better assist you with picture adjustments and settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also reach Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or talk to us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why the sales people wanted to sell me a 4k tv when there aren’t really any channels to justify the purchase. My bad-I trusted the sales people were steering me right. The tv isn’t bery user friendly either. Meh.
No, I would not recommend this to a friendIt have issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When watching for some reason the screen go off and then go on by it self just like the tv is restarting I think this is not normal
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Haitham,
Thank you for purchasing the Samsung 55" Class MU8000 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
It has mice fearures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am mot real impressed with the soound on this tv. When i watch it i have to turn the volume the whole way up and its still not that loud. I have cjanged settings and it was ok till i turned it on again.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Spotts
Thank you for your review of this Samsung 55" Class M8000 TV.
I am sorry to see that you are having issue with the audio volume.
.
Please check the settings, and make sure the Usage Mode is in Home Mode instead of Retail.
Here is how to change it:
Go to Home> Usage Mode > Settings> General >System Manager> Usage Mode, and set it to
Home Mode.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on the high reviews and recommendation of the sales person. For me, the picture quality was good for regular TV but Sports and motion was terrible. Had a hard time watching hockey on this TV. Comcast came out twice and still couldn't get the picture as good as expected. I do not like the one connect system because it's one extra link for poor picture quality. It had to of been this one TV because the old ones in our house had better quality.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tuxman,
Thank you for your review of this Samsung MU8000 UHD Smart TV.
I am sorry to see that you are not happy with its motion image performance.
Have you tried adjusting Auto Motion Plus? It is a feature designed to eliminate blur and judder on an LED TV, specifically in fast moving images. It does so by taking a 30 fps signal and adds in additional frames to help smooth out any blur or judder between frames, called interpolation.
Here is the step-by-step guide to change Auto Motion Plus settings:
With the TV powered on, press the Home button on the Samsung remote to open the Home screen> Select Settings>.Select Picture > Select Expert Settings> Select Auto Motion Plus.
(Note: This option may not be visible initially. Continue scrolling through the Expert Settings Menu to locate Auto Motion Plus)
>Select Auto Motion Plus again, and you will see the following three options:
◦Off: Auto Motion Plus will always be off.
◦Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched.
◦Custom: Allows custom adjustments and settings to be used.
By selecting the Custom option, you can access these advanced settings:
- Blur Reduction: Use the directional keys on the remote to adjust the Blur setting.
- Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
- LED Clear Motion: Select to turn On/Off.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. Or LiveChat with our product experts by copy -paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Poor product quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In four months of owning this TV, it has been service four times already. Bad main board (twice), bad screen, bad remote, bad one connect box, When it was working, could not get any new apps.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .honeyto,
Thank you for your feedback on the Samsung 55" Class MU8000 UHD Smart TV. I am very sorry for the issues you have encountered, and understand your frustration. Your user experience is very important to us and will be shared with our product and customer care teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1. Toll-free 1-800-SAMSUNG
2. LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3. Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
A good TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming looks great, movies and TV will take some time in the settings to get right. Tends to over saturate and blow out highlites. Looks worse if viewing from the sides.
I would recommend this to a friendPretty but not worth an upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In short the technology is only improving in small increments and the upgrade just isn't worth it. The scaling is noticeable and the actual 4k is still grading.
No, I would not recommend this to a friendA good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in the picture. The features were really good A ton of Aps. Maybe if I get it calibrated, the picture would improve. This is the most important part for me. Right out of the box the picture is not good.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .rkacton
Thank you for purchasing the Samsung 55" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the picture quality.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
bad imaging from side angle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When sitting to the side of the TV there is a distortion of both color and clarity. I would not recommend this TV if not viewing at straight angle.
No, I would not recommend this to a friendReturn customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart hub is glitchy. Returned after one week. We kept having to turn the tv off then on again to get rid of a solid magenta screen that would appear randomly. I did not call for support but instead decided to return for a sony 900e.
I would recommend this to a friendBrand response from MrSamsung
Posted .Bestbuyer
Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV because the clarity of the picture was amazing in the store. In my house it is just average. Disappointing.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Howardm,
Thank you for your review of this Samsung 55" Class MU8000 TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
Please give us the opportunity to assist you with finer adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor quality picture!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in "high dynamic range!" Not as good of a picture as our 8 year old Samsung. Must view straight on to get a clear picture -side view is pale, very weak color. Wish we would have read reviews before purchasing. Would not have bought this unit if we had.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .CarpusMagnus
Thank you for purchasing this Samsung MU8000 TV. I am sorry to hear that you are not completely satisfied with picture quality.
Some users experience cloudiness as they enable HDR+ while watching HDR content
Please try disable that feature and see if that helps to solve the issue.
If you need further assistance with picture adjustments or any other issues, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Ok
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is ok. We had a lot of issues with it off and on. Overall average value
No, I would not recommend this to a friendPicture is good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture isn't the greatest but good enough I guess. The settings are a little tough to follow.
I would recommend this to a friendTv was bad returned to store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internet did not work and Geek Squad had us return to the store. got a Sony and all is OK.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns .
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.
(Again, my sincerest apologies. We hope to regain you as a customer in the future.)
-Samsung Ambassador.
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only Complaint is there is no manual. I called Samsung and they failed to send a manual.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mike
Thank you for purchasing and reviewing this Samsung 55" Class MU8000 4K TV.
Here is the link to our eManual:
http://downloadcenter.samsung.com/content/UM/201708/20170823101811096/ENG_US_KTMATSCL-3.0.3.pdf
Should you need further assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Great picture when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV loses connection occasionally. It turns on by itself with no one around.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung MU8000 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Product seems fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture at home is nowhere as good as the store. 4g is useless
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Joec,
Thank you for purchasing the Samsung 65" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the image quality.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador