Customer Ratings & Reviews
- Model:
- UN55MU8000FXZA
- SKU:
- 5754805
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class LED MU8000 Series 4K UHD TV for its exceptional picture quality, easy setup, and reasonable price. They appreciate the vibrant colors and brightness, making gaming and movie-watching experiences enjoyable. While some users have concerns about the viewing angle and occasional screen issues, the overall positive feedback suggests that this TV offers great value for its features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Spontaneous TV Turn On
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this model in December 2017. Picture quality, functionality, etc has been great. Very pleased. Should be a 5 Star review, right? So why 2 stars? The TV spontaneously turns itself on, mostly in the middle of the night. This is not an issue for just this set, check out the CNET forums on this subject or google the issue. It is affecting other models as well, not just the 8000. Firmware is up to date. Connected to standard DirecTV box and Roku box, nothing fancy. Samsung sound bar and sub woofer. No solution on line from Samsung. Lots of on line speculation as to the issue so at this point I can’t recommend buying a Samsung.
No, I would not recommend this to a friend Great Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, a bit expensive but well worth the cost for the performance.
I would recommend this to a friendGet th ks8000
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is legit the exact same tv as the ks8000 but the ks8000 also comes with quantum dot display. It's a great tv but it's a very VERY! bad model for this new tv when it's techecly a downgrade. Get the ks8000 if possible.
No, I would not recommend this to a friendEh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bough this TV at full price, over $2k. The blacks in the background is horrible. Color isn't the greatest. The price lowered literally half the price within couple weeks. I wish BestBuy or Samsung would of refund us a couple hundred back or send us something in return. Not worth the purchase, at least for the price we paid. $1000 for this tv sounds about right.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .xOMGHIX
Thank you for your review on this Samsung MU8000 TV. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our TV and Service team for future improvement.
-Samsung Ambassador
Great while it lasted…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $1,400 for a tv that died 4 years later. Getting accustomed to frequent WiFi drops and random Samsung TV Plus interruptions was one thing, but complete failure in less than 5 years….unacceptable.
No, I would not recommend this to a friendDoesn’t work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv a little over three weeks ago. It was great when it worked but now it just doesn’t turn on. No red standby light. Samsung sent me another cable but there is still no power. I’m waiting for a tech to come by to service the TV. This is very disappointing considering the price I paid for this TV. I’m also frustrated that I’m just outside of Best Buy’s return window. It’s unacceptable to sell a TV that stops working after three weeks. A quick google search shows this other people are having this same issue.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .LKay,
Thank you for your feedback on the Samsung MU8000 4K UHD Smart TV. I am very sorry for the issues you have encountered, and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Great TV, when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 55" Samsung Smart TV and was immediately pleased until the TV started turning on all by itself. After about four months of coming home to a TV which I know I turned off being on, I finally decided to unplug it when it wasnt in use. Wrong idea. The TV is dead now, tried different outlets, unplugged all cables, everything. Not even a standby light. Nothing. Complete paperweight. A 1k loss on my part. Now ive gotta start the warranty process (1 year warranty from Samsung, I didnt buy the best buy warranty).
No, I would not recommend this to a friendI am nervous - Already having issues with it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is already turning off on its own and wont turn back on.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jes99
Thank you for purchasing the Samsung MU8000 4K TV. I am sorry to hear that you are experiencing issue with TV turning itself on and off .
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Died After 3 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV performed well when it worked, but unfortunately it stopped turning on after just 3 months. I was browsing Netflix when suddenly it rebooted and couldn't start back up. Samsung's warranty is one year, but I don't have much faith in the long-term reliability of this product. Disappointed in this purchase.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Patrick
Thank you for purchasing the Samsung MU8000 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Horrible!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this TV a negative 5 stars I would. This so-called SmartHub is horrible. Samsung updated the firmware recently and now the remote won't control the sound. It doesn't even hold a Bluetooth connection to my Samsung soundbar! Do not buy this TV. You will be sorry if you do!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Miss5Eleven
Thank you for purchasing the Samsung 4K MU8000 TV. I am sorry to hear that you are experiencing issues with the SmartHub.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Get the KS8000!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV. After a week, I returned it. BAD
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Alexxx101
Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.