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Customer Ratings & Reviews

Samsung - 55" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2205 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 3, showing41-60 of 62 Reviews
  • Rating: 3 out of 5 stars

    bad imaging from side angle

    Posted
    lizt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When sitting to the side of the TV there is a distortion of both color and clarity. I would not recommend this TV if not viewing at straight angle.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice tv

    Posted
    Palmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This tv has great apps and a good picture. I think the picture in the store looked much better than the one we purchased though.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Palmer,

      Thank you for purchasing the Samsung 55" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the image quality

      Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Very disappointed

    Posted
    Howardm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this TV because the clarity of the picture was amazing in the store. In my house it is just average. Disappointing.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Howardm,

      Thank you for your review of this Samsung 55" Class MU8000 TV. I am sorry to hear that you were not happy with picture quality.

      The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.

      Please give us the opportunity to assist you with finer adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Defective TV

    Posted
    Traveler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My new 4K TV had a green stripe at the bottom of the screen. It would not go away even after diagnostics. I took it back.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Exchanged this TV for Sony model

    Posted
    Paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Did not purchase this TV; exchanged it for 55" Sony. Stand was too long for the table I had for mounting.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Paul,

      Thank you for your review on this Samsung 55" Class MU8000 TV. I am sorry that it did not work out for you.
      Your overall customer experience feedback is important to us and we will document your concerns .

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador. Samsung

  • Rating: 3 out of 5 stars

    Picture is good, not great

    Posted
    maximume01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The picture isn't the greatest but good enough I guess. The settings are a little tough to follow.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good tv

    Posted
    Littlesable
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Tv not as clear as in store. Not sure if calibration will take care of that.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Littlesable,

      Thank you for your review of this Samsung MU8000 ultra HD Smart TV. I am sorry to hear that you were not happy with picture quality.

      The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.

      Some users experience cloudiness as they enable HDR+ while watching HDR content, as there is no need to enable HDR+ when watching HDR content.
      That feature is for SDR content that you wish to upscale to HDR. You can try disable that feature and see if that helps to solve the issue.

      I hope these tips help improve your viewing experience.
      For further assistance with image quality adjustments, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Not bad

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not bad but I took it back for the Sony x900e. 120 htz and FALD was worth a couple hundred more

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Chris,

      Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it/ It did not work out for you.
      Your overall customer experience feedback is important to us and we will document your concerns for future improvement.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador. Samsung

  • Rating: 3 out of 5 stars

    Great picture

    Posted
    jade123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good picture if you're not a gamer. Easy set up. Definitely didn't need the Geek Squad.

    I would recommend this to a friend

    • Brand response

      MrSamsung

      jade123,

      Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.

      Have you tried "Game Mode" on this TV? You can access Game Mode by going to Settings > Picture > Special Viewing Mode >Game Mode
      When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Good TV

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Only Complaint is there is no manual. I called Samsung and they failed to send a manual.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Mike

      Thank you for purchasing and reviewing this Samsung 55" Class MU8000 4K TV.
      Here is the link to our eManual:
      http://downloadcenter.samsung.com/content/UM/201708/20170823101811096/ENG_US_KTMATSCL-3.0.3.pdf

      Should you need further assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Great picture when it works.

    Posted
    Tucker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The TV loses connection occasionally. It turns on by itself with no one around.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    so far so good

    Posted
    Linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    plugged in for a few minutes to check, seems ok. still pricey even on sale.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced

    Posted
    HarryBush
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Keeps losing audio output device. Sometimes volume very loud when turned on.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      HarryBush,

      Thank you for purchasing the Samsung MU8000 Ultra HD 4K TV. I am sorry to hear that you are experiencing connection and audio volume issues.

      Please give us the opportunity to assist you by contacting us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Sredinom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Okay tv i am happy with. I was thinking that picture quality will be better

    I would recommend this to a friend

    • Brand response

      MrSamsung

      Hi, Sredinom,

      Our 2017 MU8000 Series features 4K Color Drive Extreme, Motion Rate 240, 4K HDR Extreme, Triple Black, and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.

      I am sorry to see that you were not completely satisfied with the picture quality of your unit.
      Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Too soon to rate.

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having issues with the remote that we are still trying to resolve.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Tv

    Posted
    Daemeoncatz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good tv, but seems to have issues with the sound cutting in and out

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Daemeoncatz,

      Thank you for purchasing the Samsung 55" Class MU8000 UHD Smart TV. I am sorry to hear that you are experiencing sound cutout issue.

      Please give us the opportunity to assist you by contacting us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    240 is not the best

    Posted
    TonnyLA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good tv but not the best in the market, 240 still needs some works

    I would recommend this to a friend

    • Brand response

      MrSamsung

      TonnyLA,

      Thank you for purchasing and reviewing this Samsung 55" Class MU8000 4K TV. Your user feedback about the refresh rate is very important to us and will be shared with our TV team.

      Please do reach out to us should you have any questions, concerns, or need assistance.

      You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
      Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    Returned

    Posted
    Billllll
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wasn’t great picture so I returned. I would not recommend

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Product seems fragile

    Posted
    Joec
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Picture at home is nowhere as good as the store. 4g is useless

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Joec,

      Thank you for purchasing the Samsung 65" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the image quality.

      Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Ambassador Samsung

  • Rating: 3 out of 5 stars

    That is good and clear

    Posted
    Bawi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like to shop best buy the product is good quality.

    No, I would not recommend this to a friend