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Customer Ratings & Reviews

Samsung - 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2553 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 3, showing41-60 of 2,553 Reviews
  • Rating: 4 out of 5 stars

    Not bad for the price

    Posted
    KiltHooligan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this shortly before Black Friday to help ease the transition from being corded to cordless. The speakers sounded better than I thought they would. Still playing around with the picture settings. But, so far, Dynamic seems to do okay with all types of movies/shows/games. Actually saw a movie form the 60s and the slower moving scenes looked spectacular, while the scenes that had movement in them form say a car or a horse left much to be desired; however, I have to keep in mind that we are talking about a movie that was over 50 years old and going from non-HD to 1080 to 4k ... well ... yeah. My only wish is that there was more native 4k programming.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing picture and sound

    Posted
    Renegade
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my 60” lcd tv with this tv... So happy I did! Even with a smaller area (55” vs 60”) to view the tv is way easier, for me, to see. The picture is extremely clear. Unfortunately it makes it easier for me to sit and watch any program... The colors on this tv pop out at you and are really defined... I was amazed at how full the sound is on this tv, I was looking around for my sound bar remote to turn down the sound and realized, after a few minutes, that the sound bar wasn’t even on! Great sound! Great Picture! Great TV for the price!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Samsung 55 inch TV

    Posted
    NebHurr8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a 40 inch 4.5 y/o Samsung smart TV that I was replacing when I bought the 55 inch Samsung NU6900 smart UHD TV on Black Friday 2018. I got the new Samsung TV mounted to my wall and hooked up to my Amazon Fire TV box and Playstation Vue very quickly, I always really liked my 40 inch Samsung TV, but the new 55 inch UHD TV has a much better picture and the smart app features are much improved from my older Samsung. The only negative is that the audio speakers in the Samsung TVs are still only fair in quality, so my sound bar truly gives a theater surround sound enhancement. Good reliable product at a great price!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great tv and price

    Posted
    Christopher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only gripe I have with this tv is that the mounting screws that are required to attach it to the wall are much longer than those that came with my mounting hardware, and I had to visit Lowes in order to correct it. Otherwise, moving from a 40" to a 55" and 3 generations newer on smart tv technology comes a long way. Better picture, no waiting times to connect to the internet, and lots of content available makes this a great entry level 4k tv. Another hdmi input or VGA port would have been nice though, because 2 ports is not adequate for many setups. Also there is no component audio out for older sound bars, it is optical or nothing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Delivers as promised

    Posted
    Skanda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Picture is lovely, sound not so much - but that's only to be expected in all thin TVs - and is only an observation, not criticism. It's been a month of intensive usage and I'm loving it. A couple of other observations are that the remote signal receiver is tucked somewhere under the TV and it requires that the remote be held at special angles in case you have a (even a short) soundbar that sits in front of the TV. That's an annoyance for sure. Then, I've seen the picture flicker temporarily a couple of times, and I have no idea why. I will reserve comment unless it recurs. All in all, it's a great product that I'd recommend to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just Fantastic..

    Posted
    Wildcattom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought the 75 inch 800 series at Christmas and just loved it. So when this 55 inch went on sale for under 400 bucks we decided to get for bedroom... Also Geek Squad did a fantastic job in mounting both on the walls for us. Just cant go wrong with Samsung, there's a ole saying you get what you pay for... You wont be disappointed if you get one of thses. Picture is just so vivid and colors are just eye popping...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome picture and sound

    Posted
    Countryboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this tv on black Friday I absolutely love it the picture and sound is so incredible I didnt need the soundbar and subwoofer I had hooked up to the tv previously it's got incredible base just built in. This is my first Samsung tv and I'm so very happy with it. It's so easy to navigate settings and menus. I dont have cable I just use my antenna to get what's on air this smart tv picked up like 30 channels that I didnt even have I guess its channels that's already built in I guess I picked them up when I ran the channel scan I recommend this tv to everyone . The free channels says tv+

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    In-TV Apps stopped working after 3 days

    Posted
    purchaser54321

    We were so happy for the first 3 days. Then all in-TV apps aren't able to play for longer than 2 minutes without freezing and needing to restart the app. Online forums show most people with these Samsung TVs have this issue due to cheap wi-fi cards installed. Therefore, no fix will work permanently. We worked around the issue by installing a roku device - clearly NOT an internet speed problem or the roku wouldn't work either. So if you purchase this TV, add another $100 for additional roku/apple tv (or similar) device to your bottom line. Wish I read that before purchasing I would have chosen a different brand for sure.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      purchaser54321:

      I am very sorry for the in-TV app issues you have encountered with your 55" NU6900 Series TV. I understand the frustrations and the inconveniences this has caused.

      Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.

      You can reach us via any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Jury is still out

    Posted
    Steve56
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I’ve had two instances where the TV wouldn’t turn on. I had to unplug the unit and plug it back in and then it worked fine. I called Best Buy and apparently the insurance I bought was useless because I was still covered under the manufacturers warranty. They refused to help me without charging. That said it’s been about three weeks since I had the problem and it hasn’t happened again. I do like the tv. The picture and features are very cool but the fact that I had to reset it twice in the same week I bought it has me concerned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Tv doesn’t work correctly

    Posted
    Timothy
    • My Best Buy® MemberMember

    Bought this TV yesterday for the Black Friday deal and it’s obvious why they have a deal going on. The picture is okay and OS is slower than our model from two years ago. My biggest complaint is that the TV literally will not turn on after it’s been turned off, unless I unplug it and replug it back in. Now I’m have to package it up and bring it back to the store to get a refund. What a complete waste of my time.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Too Dark!!!

    Posted
    CFISH
    • My Best Buy® MemberMember

    I was excited to upgrade from a smaller 10+ year old Insignia. I am not overly impressed with this tv. I have used a multitude of settings, but the tv is just so dark even in a dark room. The dynamic setting washes all of the faces out making them almost discernable. The custom settings are a little better. Overall I personally have a hard time watching the tv as it strains my eyes. My old Insignia was much more vibrant and easier to watch. I will be taking this set back in hopes of finding a tv that works for my space.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A Bargain at the Price

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very quick to come on. Excellent picture. Sound was not good as received but was able to adjust it to acceptable. This TV is in an exercise room so top quality sound not required. My only complaint is that sometimes when the TV comes on with Netflix up at start, the TV seems to struggle to pick up WIFI. I have a Roku at this location since prior TV was not “smart”, so I can switch the source to Roku and get Netflix immediately that way. Really should not have to do that though. I paid less than $400 pretax for this TV so I consider it a bargain - but I generally don’t have any issues with Samsung products.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just spend a little more

    Posted
    Ava111808
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was a tv I ended up returning. I got it on Black Friday for $399. Didn’t realize it was a “holiday” tv. The original Best Buy employee said this was best tv in price range. I was debating between this and a little more expensive tv. When I returned tv I had another Best Buy employee explain the “tiers” of tv. There is holiday, entry level, mid level, and top of the line. You get what you pay for people! Picture quality great. But the smart tv functions were limited. The Hulu app doesn’t support my live tv. Many of the apps were lacking. I would only recommend if the smart tv apps were not something you want.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Ava111808:

      I am very sorry that this TV has not lived up to your expectations and you have returned it.

      Your thoughts are very important to Samsung and will be shared with our internal teams.

      Should you ever decide to give Samsung TV's another try and have issues or questions, please know that we are always here to assist.

      For your convenience, you can reach Samsung Customer Support via any of the below options:

      1) Pnone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      We hope to regain you as a customer in the future.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Not a sharp picture

    Posted
    bodedo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This set was a Black Friday special at very low cost and as we found out, of very low quality. Picture quality was just plain poor. We tried everything to adjust for color and sharpness but couldn't get it. When we boosted the brightness to see the picture better it washed the faces out. When we tried to increase the color for a more dramatic look the picture then looked smeared. We returned the set for another brand, it cost a little more but it was so much better looking.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      bodedo:

      Thank you for your review of this Samsung 55" NU6900 TV. I am sorry to hear that it did not work out for you and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Greta Picture if everything is still

    Posted
    ccooke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Black Friday deal and that basically sums it up. The picture is great but the jutter when there is alot of action going is horrendous but what do you expect from a price range this was in? For me it was not even worth watching action movies or football like i intended to use it for. I would not even attempt gaming on this set. If this was mainly for watching soap operas or slow moving picture then this is a good tv. It had no glitches or irregularities outside of the way it was intended to perform and the software on it was not that bad.

    I would recommend this to a friend

    • Brand response

      Samsung

      ccooke:

      Thank you for your review of this Samsung NU6900 TV.

      I am sorry to see that you are experiencing judder [motion blur]. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Advanced Settings – Auto Motion – Select Custom.

      For further assistance with adjusting settings, please contact Samsung Customer Support via any of the below options:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    A great TV at an acceptable price

    Posted
    drraybones
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I held out for a 55" Samsung at a price I'm comfortable with. 55" is large enough to enjoy 4K content but not overbearing. The image looks fantastic and the HDR causes the images to pop. The darks are so dark that its hard to tell if the TV is on or off. The built in speakers are often used in place of our surround sound system because they are plenty loud and sound great. The TV gives total controll over all aspect of the TV. More so than any TV I've ever seen before. The included aps allowes for streaming 4K content and is a good source of sample videos. A great TV all around.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    JenL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We've been looking for a new smart TV for awhile and have almost bought several over the last couple of years, but held off since they're not the cheapest thing to pick up. Finally, this year I wanted to make sure my husband got a newer TV so after a brief search we found this bad boy. It's perfect! Fair price, great sound, awesome picture! The company has a Great reputation for being long lasting in a world of disposable electrics. So in nutshell we've been very satisfied with this TV so far and I have no regrets.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lifelong Samsung fan- Jealous Dad...

    Posted
    ajphily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this for my son as a Christmas present. Price was great and the picture quality is unbelievable. His Xbox games are crystal clear (Xbox one X) so the 4K is truly worth it. Additionally, a normal DVD displayed on this TV looks life-like compared to the old Plasma Samsung that I have in the living room. Can't wait for my old Plasma TV in my living room to kick the bucket so that I can upgrade to one of these TV's. However, it is about 8 years old and still going strong (great testament to Samsung) so not sure how soon that will happen. Definitely recommend!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Melody
    • My Best Buy® MemberMember

    Amazing, especially for price. I was shocked I could get a Samsung at this price. The tv I had before this was Samsung, so I guess I'm loyal to the brand. Great quality- even better when you mess with some of the settings. There was a Sony tv on display same size but over $2,000, amazing quality- they said it was the best tv they had. I took my Samsung home, changed a few settings, and it looks even better than the Sony. So happy with my purchase. Tip- BUY THE WARRANTY. Best Buy has an amazing warranty. For this type of investment, get it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the picture - the remote has too many buttons

    Posted
    filmwrk
    • Verified PurchaserVerified Purchase

    The good part is the picture is so nice and clear. Here are a few things I've noticed. 1. The remote has a lot of buttons that are close to each other. Often I accidentally press the wrong button because they are so close together - especially in the dark. 2. I have a digital antenna on the roof with a signal amplifier. My old TV (a plasma 50") never lost signal. This TV, when watching TV from the air, often drops signals that are very strong in Los Angeles. It doesn't do this for the Smart TV things like Hulu, Amazon Prime or Netflix. SO I'm certain it is the TV

    I would recommend this to a friend