Customer Ratings & Reviews
- Model:
- QN55LS03DAFXZA
- |
- SKU:
- 6576585
Customer reviews
Rating 4.6 out of 5 stars with 375 reviews
(375 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the 55” Class LS03D The Frame Series QLED 4K TV's picture quality, design, and ease of use, with many praising its sleek appearance and the included wall mount. The anti-reflection feature is also frequently highlighted as a significant benefit. However, some customers expressed concerns regarding connectivity issues with the device. Overall, the positive feedback on the TV's visual aspects and user-friendliness outweighs the reported connectivity problems.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of neat features but does not respond when prompted
No, I would not recommend this to a friendBrand response from Samsung
Posted .BjC1,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Mislead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation with no wires showing was never explained, customer service took messages didn’t call me when promised, finally after a couple of weeks with me calling three more times, someone called and said they could do an install in November for $650.00 plus an electrician. I took it back, that was not a pleasant experience either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatriciaM,
It’s unfortunate to hear of the issues that have caused you to return The Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Rated 1 out of 5 stars
Bad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went on sale and Best Buy wouldn’t honor the price adjustment
I would recommend this to a friendBrand response from Samsung
Posted .SamiraA,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Owner - what is being ask for vis-a-vi "title"?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works inconsistently and the technology interface is horrific. Best Buy Technical staff has not been much help and member of Best Buy Total / Geek Squad program.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GaryA,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
No wall mount included
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no wall mount included. Waiting to hear back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IqbalS,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best television ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung’s “the frame” television at 55 inches is just the best television that I have ever owned. I installed it on the wall at the foot of my adjustable bed. It is literally better than being at the movie theaters. Plus Samsung‘s television Netwerk is a free service through the television that provides thousands of channels and just tons of awesome Contin for free. It supports cloud gaming so I can play Xbox games on it without an Xbox I can play PC games on it without a PC. I mean you just have to own the game. All in all, I couldn’t be happier.
I would recommend this to a friend - Pros mentioned:Wall mount
Rated 4 out of 5 stars
Great tv- but read before you purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The frame tv is awesome. Art mode makes it well worth the purchase. What is not great is Best Buy! The tv went on sale 17 days after my purchase and they refused to do an adjustment for the price difference because the policy is 15 days. 56 min on with customer service and no stretching or exceptions of the policy are possible. Go to PC Richard, their policy is 30 days and they are reasonable. This is where I am going to purchase the frame for the tv as well as an outdoor tv. No good will at Best Buy!
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Love this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Frame TV is exactly what I wanted: sleek, slim, responsive, great colors and I love the art mode and it's in standby
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv! The pictures look realistic. Vibrant colors
I would recommend this to a friend Rated 5 out of 5 stars
Purchased TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound bar adds to viewing experience
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, clear picture and great sounds.
I would recommend this to a friend Rated 5 out of 5 stars
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and when it is in art mode you wouldn't know it isn't a picture.
I would recommend this to a friendRated 1 out of 5 stars
Junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new Frame Tv expecting it to be a quality product. Nope. Took it out of the box, hung it per manufacturer instructions, turn it on all excited to watch and listen to my new tv. First thing I notice after plugging it in is the left speaker is outputting static noise when the tv isn’t turned on. Thought that was odd to start off. Go through the set up and update everything. Log in to Netflix. Tv plays Netflix start up sound. Ok cool we’re ready to chill. Nope. Select a movie to start. No sound. Go through and check the settings, everything appears in order. Unplug and let tv discharge. Plug back in. Same thing. Static sound from left speaker and about 10 seconds of sound output. Call Samsung support at 10:30 on a Saturday night. Get a nice lady that walks me through the same things I already just tried. No change. So now I have to wait for Samsung repair to come out to look at my brand to pile of junk hanging on my wall. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielW,
It’s unfortunate to hear of the issues you’re experiencing with your Frame TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 1 out of 5 stars
Samsung moved features behind a paywall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased The Frame tv a few months ago and it came with some free art. They have paid art behind a subscription, but the festures like shuffle, or uploading your own art, were free. Well not anymore. Now you have to pay $50 to do that. It wasnt a free trial, they removed the features from being accessible without notice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaxHasADHD,
Thank you for sharing your thoughts on the Art Store. In addition to 2,500 artworks available in the Art Store, the 2024 Frame TV also adds Art Streams to provide you with 20 free, hand-selected artworks that will rotate on a monthly basis. You’ll also get a free two month trial for the Art Store.
Please keep in mind that Art Mode features such as Slideshow and personal art/photo uploads are still supported without an Art Store subscription.
If you'd like assistance in setting up and using Art Mode features, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 1 out of 5 stars
Very Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.#1) The Geek Squad said the cord was the wrong kind to go inside the wall. Why sell a TV that is supposed to look like a picture and have a cord that must hang down? It looks like a flat screen TV, not a picture on the wall - which was the whole point of buying this TV. #2) Samsung smart TVs apparently support very few apps. I think I am going to have to get a Roku for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DownwithApple,
We appreciate your thoughts on the app selection, and we're sorry to hear of the misunderstanding regarding the One Invisible Connection Cable. The Frame TV’s included One Invisible Connection Cable is not rated for in-wall installation. An in-wall cable is available (Model: VG-SOCR86U/ZA), which can be ran through your wall.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist

































