Customer Ratings & Reviews
- Model:
- QN55LS03DAFXZA
- SKU:
- 6576585
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the 55” Class LS03D The Frame Series QLED 4K TV's picture quality, design, and ease of use, with many praising its sleek appearance and the included wall mount. The anti-reflection feature is also frequently highlighted as a significant benefit. However, some customers expressed concerns regarding connectivity issues with the device. Overall, the positive feedback on the TV's visual aspects and user-friendliness outweighs the reported connectivity problems.
This summary was generated by AI based on customer reviews.
WHERE IS THE SERIAL NUMBER????????????????????????
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV quit working after 10 weeks. I call Product Support and they need the serial number before they can schedule service. I flip the box over and there are all kinds of numbers on the two stickers - none of them the serial number. Tech explains that the serial number is ON THE BACK OF THE TV. So I have to unmount the TV in order to find the serial number????!!!!!! SO FRUSTRATING.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SuzanneJ,
Thank you for sharing your experience. So that we can best assist with this, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor quality and service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience with the TV and BestBuy. Purchased the TV in store and once turned on, lasted less than a day. It would turn off by itself at random and turn back on. No amount of troubleshooting ( with Samsung and BestBuy) helped. Called the store to schedule a pick up and was informed I had to take it back in person. They’re destined to not let me spend money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AAAA,
We appreciate you sharing your experience with Samsung's Frame TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Not so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of neat features but does not respond when prompted
No, I would not recommend this to a friendBrand response from Samsung
Posted .BjC1,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Mislead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation with no wires showing was never explained, customer service took messages didn’t call me when promised, finally after a couple of weeks with me calling three more times, someone called and said they could do an install in November for $650.00 plus an electrician. I took it back, that was not a pleasant experience either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatriciaM,
It’s unfortunate to hear of the issues that have caused you to return The Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Bad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went on sale and Best Buy wouldn’t honor the price adjustment
I would recommend this to a friendBrand response from Samsung
Posted .SamiraA,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Owner - what is being ask for vis-a-vi "title"?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works inconsistently and the technology interface is horrific. Best Buy Technical staff has not been much help and member of Best Buy Total / Geek Squad program.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GaryA,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
No wall mount included
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no wall mount included. Waiting to hear back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IqbalS,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Best television ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung’s “the frame” television at 55 inches is just the best television that I have ever owned. I installed it on the wall at the foot of my adjustable bed. It is literally better than being at the movie theaters. Plus Samsung‘s television Netwerk is a free service through the television that provides thousands of channels and just tons of awesome Contin for free. It supports cloud gaming so I can play Xbox games on it without an Xbox I can play PC games on it without a PC. I mean you just have to own the game. All in all, I couldn’t be happier.
I would recommend this to a friend Love this TV and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 55" is perfect for over our fireplace. Love The Frame with the many beautiful picture options. I love enjoying the different pictures. The TV quality is very good!!! LOVE IT!! It also was great working with everyone involved with the purchase at Best Buy!! Very Satisfied!! Would highly recommend.
I would recommend this to a friendAwesome TV and pretty pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture and easy to hang up. Very crisp picture and with the frame it looks terrific. Frames (sold separately) can be a little expensive, but it does change the look to a nice piece of art as opposed to just a tv.
I would recommend this to a friend- Pros mentioned:Wall mount
Great tv- but read before you purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The frame tv is awesome. Art mode makes it well worth the purchase. What is not great is Best Buy! The tv went on sale 17 days after my purchase and they refused to do an adjustment for the price difference because the policy is 15 days. 56 min on with customer service and no stretching or exceptions of the policy are possible. Go to PC Richard, their policy is 30 days and they are reasonable. This is where I am going to purchase the frame for the tv as well as an outdoor tv. No good will at Best Buy!
I would recommend this to a friend - Pros mentioned:Design
Love this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Frame TV is exactly what I wanted: sleek, slim, responsive, great colors and I love the art mode and it's in standby
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv! The pictures look realistic. Vibrant colors
I would recommend this to a friend Purchased TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound bar adds to viewing experience
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, clear picture and great sounds.
I would recommend this to a friend Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look, the Tv is nice but I had to return it after I found out you need a subscription to freely use the fame paintings. Thats one star off. Then on top of that it is a Samsung frame that doesn’t come with a frame. Another star off. Then it’s a frame tv that is supposed to sit on your wall like a picture but comes with a big ugly black box that you got to hid yourself. Another star off. I returned it and got the Hisense version and it solved all these problems at a cheaper price point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidRorschach,
We're sorry to hear that your experience with The Frame TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
connect box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is OK , not great also the samsung connect box is not a feature I would like given a choice
I would recommend this to a friendBrand response from Samsung
Posted .Scratch,
Thanks for sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and when it is in art mode you wouldn't know it isn't a picture.
I would recommend this to a friendJunk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new Frame Tv expecting it to be a quality product. Nope. Took it out of the box, hung it per manufacturer instructions, turn it on all excited to watch and listen to my new tv. First thing I notice after plugging it in is the left speaker is outputting static noise when the tv isn’t turned on. Thought that was odd to start off. Go through the set up and update everything. Log in to Netflix. Tv plays Netflix start up sound. Ok cool we’re ready to chill. Nope. Select a movie to start. No sound. Go through and check the settings, everything appears in order. Unplug and let tv discharge. Plug back in. Same thing. Static sound from left speaker and about 10 seconds of sound output. Call Samsung support at 10:30 on a Saturday night. Get a nice lady that walks me through the same things I already just tried. No change. So now I have to wait for Samsung repair to come out to look at my brand to pile of junk hanging on my wall. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielW,
It’s unfortunate to hear of the issues you’re experiencing with your Frame TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung moved features behind a paywall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased The Frame tv a few months ago and it came with some free art. They have paid art behind a subscription, but the festures like shuffle, or uploading your own art, were free. Well not anymore. Now you have to pay $50 to do that. It wasnt a free trial, they removed the features from being accessible without notice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaxHasADHD,
Thank you for sharing your thoughts on the Art Store. In addition to 2,500 artworks available in the Art Store, the 2024 Frame TV also adds Art Streams to provide you with 20 free, hand-selected artworks that will rotate on a monthly basis. You’ll also get a free two month trial for the Art Store.
Please keep in mind that Art Mode features such as Slideshow and personal art/photo uploads are still supported without an Art Store subscription.
If you'd like assistance in setting up and using Art Mode features, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist