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Customer Ratings & Reviews

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The comparable value price is $1,299.99

Customer reviews

Rating 4.5 out of 5 stars with 78 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 78 reviews
  • Rated 5 out of 5 stars

    Very compitent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV originally because I was intrigued by the low profile and “picture” functionality. I didn’t end up hanging the TV on the wall but use the stands included with the TV for set up. As such set up was relatively easy and it is a very sleek and low profile looking TV which is great for my smaller space. Having the mat screen has been ideal for the bright room that the TV is situated in and so the color always looks good and glareis at a minimum. Ask for picture quality, I don’t have a lot of experience with other modern 4K TVs, but I will say that the darks are excellent. Sports also look very good on this TV as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to have a normal tv again...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the 2025 55" Samsung Frame TV for a few weeks now, and honestly, it’s one of the coolest pieces of tech I’ve ever bought. It looks like actual framed art when it's off thanks to the matte display and slim bezels, and guests always do a double take when it switches to TV mode. The picture quality is super sharp with rich colors, and it even holds up well in bright rooms. I also love that the remote charges with sunlight—no more digging for batteries. That said, it’s not the best for movie nights in pitch-black rooms since the blacks aren’t super deep, and the art subscription is a little annoying. Still, if you care about how your space looks and want a TV that blends in beautifully, this one’s a win.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with how the art looks-very realistic. Love that you can add your own photo or actual art! We aren't crazy about having a tv over the fire place but this makes it much more attractive.The only reason for not giving it 5 stars is the box and wires detract from look(wire is clear but still visible). That said, it is probably with any tv mounted without going through walls with the wires.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good value for the money when on sale for holidays. Picture quality is good but nothing like OLED. Cable to OneConnect box is not UL certified. Will need tonpurchase one in order to run it through wall. Rackets desigb is horrible. Each bracket cannot reach two consecutive studs. You will need to screw 2 included screws each in on stud and use two additional toggle bolts for each bracket to anchor it in the drywall in addition to the one stud Sound quality is good. Art mode settings are not very user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame TV and Decco Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame TV (with the Deco gold frame) is fantastic. Installation was relatively simple. I relied on the Best Buy video for that. I love the lack of wires and with my existing set up it was easy to hide the box. Really enjoying going through the art choices and choosing different pieces. Totally changes the look and feel of a room when there is a piece of art on the wall as opposed to a large black screen. The brightness settings make sense and it’s easy to change them. Sound is external speakers so can’t speak to the quality of the TV speakers. This was a gift and it was well received.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Geek Squad manager.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV seems great probably 5. The installation by geek squad was well done but but mounted TV wrong. I left message to reinstall received text when they would arrive at 4. Nick came at 9:39 AM and called me I said I was notified you’d come at 4 he said those are never correct and he said I had to pay $250 to redo, I said I responded to 800# about bad mount and he said no one picks up those messages. Nick then said “my story” did not match installers “story”. ( guys were installing in my bedroom I showed them where above bureau and under paintings but paintings would probably need to move just hanging in 1 nail so I could rehang myself) I was having an emergency gas line replaced in back yard so had to be there to point out drains irrigation. When they left they told me they squeezed it in. Later went upstairs and see bottom of TV frame touching bureau and top of TV frame almost touching bottom of pictures. Nick said I should not have scheduled has appointment when TV appointment was scheduled, as if gas line emergency trenching across lawn pouring concrete redoing gas hookup was less important.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      user894285,

      It appears your 1-star review for The Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

      If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Versatile, Great Picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hang or stand it, and it comes with all the accessories needed to do so. Image quality is also great, particularly as I have it close to the window, the matte finish helps prevent reflections. Using it with a soundbar and the overall setup is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new framed tv, give the fireplace a different look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! Great quality picture and sound, and really love the art.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your significant other wants a way to update a room, this TV is a great buy. I had a piece of art work and it was nice but the same thing every day and now I can change art work to suit every occasion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv and all the features. Perfect for the room i chose. So many compliments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Frame is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Frame TV. Having a picture on the wall when not watching TV makes the room some much cozy and decorative. Only reason for not giving 5 stars is that the The Frame Pro doesn't come in a 55 inch size which we would have preferred for its better picture, processor, and the Wireless One Connect Box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing picture but…Fix the interface!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to give this five stars but… We bought this for my elderly mother-in-law. It has an amazing picture but, this needs a major improvement on its user interface. When you turn it off and back on it always returns to the Media media. Why not remember where you last were and go there. The Media menu has too many options and just confuses her. She just wants to watch TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo this is my second Frame TV. While I really enjoy my first one this one is pretty good except…. The Blooming is terrible. For a television at this price point there should be minimal blooming if any at all. The back light is extremely shotty and as a person with OCD tendencies it’s nerve wracking to say the least. Butttttt the colors are amazing and the UI and other features are much better than the previous version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value overall. The picture quality is great for what we need, though the blacks are not as strong as the Pro version I have in another room. The art mode looks beautiful, but it is frustrating that it only comes with the black bezel and the decorative frames are so expensive. I wish the magic box was wireless like the pro model, or the pro model had a 55” option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and beautiful art mode. One connect provides a great way to keep the install clean and cords at a minimum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sits very flush with the wall, so it looks clean and great picture quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is quite a remarkable TV. Very easy to learn how to operate and the color and picture clarity are excellent. Do you have a choice to turn it completely off or leave it on with either artwork you upload into it or artwork that Samsung can provide. Another great value was having the geek squad people install it. They did a fabulous job, and it took less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 n 1 TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV with great options. It’s a two for one unit. TV that converts to ART when not in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv. The installation was a pain but so worth it.

    I would recommend this to a friend
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