Customer Ratings & Reviews
- Model:
- QN55LS03FAFXZA
- SKU:
- 10214343
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Dead Pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV, but it developed dead pixels within just a few days after installation. Thought it might just be a calibration issue or, perhaps, I could ignore it, but no... Contacted Best Buy and was transferred 3 times only receive this chat message: "After reviewing your account, I have confirmed that your product is covered under the manufacturer’s warranty. To ensure the warranty remains valid, I recommend reaching out to the manufacturer directly for an exchange or repair." Hot potato!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Step,
We regret to hear about your experience with The Frame TV. Samsung stands behind the quality and performance of our products and offers a 1-year limited warranty covering manufacturer defects when purchased new from an authorized seller. You can enter your model number to review the full terms here: https://www.samsung.com/us/support/warranty/
If you haven’t already, please contact Samsung Customer Support at 1-800-SAMSUNG (available 8AM – 12AM EST daily) or via LiveChat on our website under the ‘Support’ section. We’d welcome the chance to assist.
~ Samsung Specialist
Art
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up my photos in the art section of the smart things app has been nothing but an ultimate nightmare… consistently says no network connection yet everything else is working fine..and when you Google it many many other people have the same issue and nobody can seem to help from Best Buy or Samsung
I would recommend this to a friendBrand response from Samsung
Posted .DanaG,
We appreciate your feedback regarding the issues you are experiencing with your SmartThings app. If your TV status failed to add your device or does not respond to an action in your SmartThings app, you might want to try the following steps:
• Make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app.
• Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
• Delete and re-add the device on the SmartThings app.
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Free channels are worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for good quality picture but sound quality is poor. Samsung TV channels are terrible. Can't get any Real local channels like Fox,ABC,CBS,NBC. Best Buy Sales reps had no clue what the 2700 free channels were and misreprented that it included free apps like netflix, Hulu, etc but with commercials. The truth is you get No free apps unless you pay for a subscription. Forget about access to Any NFL football games. You can only get fuball (soccer). And u need to subscribe to get any paintings that the Frame TV brags about. Samsung customer service was also clueless in trying me to find any real live channels that match what u can get on a normal American TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NickS,
Thank you for sharing your thoughts on the complimentary Samsung TV Plus channels - we'll share this feedback with our teams.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Frame TV (Open Box)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. It went well and the staff were so helpful in answering questions, as well as loading.
I would recommend this to a friendR.L review of Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I trust my salesperson opinion when I make these big purchase decisions
I would recommend this to a friendSamsung Frame 55”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV- art mode is fantastic and latest operating system is a breeze for casting etc. Highly recommend
I would recommend this to a friendArt Package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied with the TV, however, we were told that we would get 2 years free of the "Art" thru Samsung/Best Buy. Best buy said it was a Samsung issue and Samsung is saying it is a Best Buy issue. We bought the Frame TV based on the "Art" 2 free years and still do not have it.
I would recommend this to a friendBrand response from Samsung
Posted .CoryF,
Thanks for reaching out, and we apologize for any misunderstanding regarding the Art Store subscription. The two-year Art Store subscription you mentioned is part of an offer currently available through select club partners. We appreciate your feedback and are always working to make sure our retail partners share the most accurate details about current offers.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Add a painting to your wall.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AS ADVERTISED............................................................
I would recommend this to a friendGreat TV but not as advertised.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall display size seem smaller than other 55'' class TV and also there is still a wire that comes out of TV and separate box to manage the TV
I would recommend this to a friendArtwork’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Above a tv so happy that it looks like a piece of art
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have this at another location & love it here also. Nice to look at pictures when not on
I would recommend this to a friendRicky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person told me there was not an additional piece of equipment that you have to have to run the TV. After purchasing realized there is a separate box the comes with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung,
We appreciate you sharing your experience; however, you may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Slim but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know it comes with a necessary external box which requires power as well as the tv. So the slim thin tv has an external control box. That is what you would expect with 10+ years old technology.Also not a standard mounting so a learning curve involved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnC,
We're sorry to hear of this misunderstanding. The One Connect Box makes it easy to connect your cable or satellite box, gaming console, and other devices - all without a tangle of wires hanging from your TV. Instead, everything links to your TV through the One Invisible Connection, a discreet translucent cable that helps keep your space clean and organized.
The Frame TV includes the One Connect Box (or the Wireless One Connect Box on our Frame Pro and QN990F Neo QLED 8K), and the S95F OLED features a Slim One Connect Box.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Subtly Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a well designed piece of art that can display art, handle gaming and even be used as a TV. Sound is pretty good for the slim size and picture quality and lighting is clean and rich. The matte screen looks most like art when it's well lit or in sunshine. Get a border frame of whichever color you'd like because that really completed the look. Overall, the minimalist look is just right and it doesn't take over the room. Great choose for a room someone doesn't want a TV in, but you wantm a TV in.
I would recommend this to a friendCould not be installed in a new tech ready home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be installed by your Geek Squad because ends of the One Connect box cables would not fit through existing wall cable conduit built in a brand new technology ready home. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user948817,
It appears your 1-star review for the Samsung Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
I’ve Been Framed (and glad for it)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture quality for the programs we watch, and the art display is wonderful. Some art looks like it has texture and almost as though it is on canvas. Amazing! With the added frame, it looks like art and not a television when we are not watching television.
I would recommend this to a friendNice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, great sale that matched competitors prices
I would recommend this to a friendTess' tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the framing. The tv works well. The wall mounting was well done.
I would recommend this to a friend
