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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 87 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 87 reviews
  • Rated 5 out of 5 stars

    2 n 1 TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV with great options. It’s a two for one unit. TV that converts to ART when not in use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the TV and how flush it sits with the wall. In terms of installation, a one piece bracket with more holes would have made it much easier to mount into studs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv. The installation was a pain but so worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yee yee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV. We have had frame TVs for the last six or seven years. This is our new replacement for the first one we got. Used every day, no picture issues, great audio, and picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55' Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My child loves this TV. It looks very elegant. The picture quality is not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, looks great and looks good when turned off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service through Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed by two great guys from Best Buy’s “Geek Squad” who were friendly, professional and very knowledgeable. They advised me of less expensive options along the way and connected an existing Samsung sound bar. They cleaned up after themselves and took the packaging with them for disposal. Rich provided his phone number to call with questions or issues. The TV has worked perfectly and is a big upgrade from what we had previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve looked at this for a few years and finally bought it after our old TV broke. It’s everything I expected it to be! Looks fabulous in our living room cabinetry and can be viewed from every angle, even with a lot of sun coming in the windows. I don’t have any issues with the sound and don’t use a sound bar. I LOVE the ability to have art showing when the TV is off. Would definitely buy again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Would have rated it a 5 star if it wasn’t for it not turning on quickly or easily.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MelissaC,

      Thank you for your feedback regarding your Frame TV’s response time. To help ensure optimal performance, please make sure your TV is running the latest firmware version: Home > left directional key > Settings > Support > Software Update

      To further improve performance, you can also run the built-in Device Care tool. This checks memory status, clears unused cached memory, and closes background apps that could be slowing your TV down: Home > left directional key > Settings > Support > Device Care > Start Device Care

      We hope these tips help enhance your experience. If you need additional assistance, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Love our Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Samsung frame TV. It was easy to set up. The picture is so clear and the colors are vivid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Gift for my Boujee Brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV as a gift to my older brother. Over all great quality and sleek design that compliments the aesthetic in his apartment. Set up was a breeze and done within 30 minutes of unboxing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! The picture is great and I love all the art choices for display. I would not have a tv over my fireplace if it was not for the Frame TV it really looks like a piece of art but the flexibility of s TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fav tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’m obsessed with my tv, the sound and picture quality is a 10/10. i would highly recommend this tv :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a very brightly lit “sunroom” with windows opposite and facing south. The antiglare coating works great, especially from the side angle when approaching from a long hallway. I have only been watching streaming content from the built-in Samsung TV Plus feature over 802.11ac (Wi-Fi 5) connection to my router on the 5 GHz channels. No glitches and no buffering. I am not sure if the TV supports .11ax (Wi-Fi 6) or .11be (Wi-Fi 7). That might be a good next generation improvement for streaming 8K content. I like the art mode. It displays like a real painting with nice even brightness and crisp detail. No flickering. I have not paid for the classic artist package and do not expect to do so. The freebie art is fine with me. Or maybe I will pop a USB drive if family photos into one of the many USB inputs. Lots of HDMI inputs also available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Living room eye opener

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pictures quality and how it look over the chimney. The way it displays our family pictures is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! It’s my second one. I am so glad they came out with the matt finish si it can be in a sunny room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and creates a beautiful aesthetic when not watching TV. Also provides great picture and TV watching experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture fram tv by samsung is wonderful. Sleek slim design and includes the wall mount. Would recommend to any art enthusiasts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture so happy I bought Samsung the only thing they do great is TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing! Everyone at Best Buy (Summerlin) were so helpful in helping me decide which one to get. I want one for every room!

    I would recommend this to a friend
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