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Customer Ratings & Reviews

Your price for this item is $897.74
The comparable value price is $1,299.99

Customer reviews

Rating 4.5 out of 5 stars with 77 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 77 reviews
  • Rated 5 out of 5 stars

    55in frame.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this tv as a gift to my son,and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks like art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks just like art good picture quality. They are out of the bezels at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Picture TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, love the TV, the TV was installed perfectly but Danny from Geek Squad. He explained everything to us. So wonderful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung “Frame” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very awesome tv. I don’t have any problem with it probably better than a Roku tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Beautiful frame and the tv is really cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame is fantastic / Needs a soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 'Frame' picture quality is amazing. However, it does need a sound bar. Spend the money and buy the "DECO" custom frame!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality and the frame style is great! Great addition to any room! Sound quality is great too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with Best Buy and their excellent response and service. Installing our new Frame TV was done efficiently and professionally. That is why I have remained a Geek Squad Member for year. Thanks for making this a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it.Picture quality and options to adjust color and contrast are great

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Decent for what it does

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for what it does but Samsungs OS continues to be very buggy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like the 2021 version better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung Frame TV. The 2021 version works great so I thought I would buy a second tv and thought why not get the newer version.....newer must be better. I love to display my own photos from a USB drive when not watching TV and the old version allows a simple way to establish a slide show where I can set the time each photo displays and have them display either in order or randomly. The new system isn't working right now and I have spent hours with Samsung trying to figure out why not. Yesterday the controls to set the slide show popped up and I was able to set them but now that control seems to not be available. I'm sure that the controls are there somewhere but they are just way too hard to find. Save yourself some money....buy the 2021 version which is still available.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JosephH,

      We appreciate your feedback regarding The Frame TV’s Slideshow performance. If you haven't already, the following tips may help resolve the “control” issue you noted:

      1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
      2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be hindering performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
      3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

      If you're still noticing performance snags after these steps, please reach us again at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Would recommend! I would purchase this again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55" The Frame - Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV itself is excellent. The options for different artwork to display are great and the ease of use is as expected for a Samsung TV. The only opportunity for improvement is the hanging hardware, as I feel it could be engineered to make it easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The frame tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv, highly recommended, sick antireflexion And sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for decor-first setups

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV does it's job. I don't bother with Tizen. I recommend hooking up a streaming box instead. Mounting is straightforward. Picture quality is meh for the price, but the trade off is worth it if you prioritize decor over a quality home theater experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, installation was also easy with Geek Squad. Punctual, clean, professional job. Very pleased with the purchase and assitance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the tv. The sound is good and the picture amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for a living room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product that met all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Art display and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV - not thrilled you need a subscription to the art - but whatever.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dead Pixels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV, but it developed dead pixels within just a few days after installation. Thought it might just be a calibration issue or, perhaps, I could ignore it, but no... Contacted Best Buy and was transferred 3 times only receive this chat message: "After reviewing your account, I have confirmed that your product is covered under the manufacturer’s warranty. To ensure the warranty remains valid, I recommend reaching out to the manufacturer directly for an exchange or repair." Hot potato!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Step,

      We regret to hear about your experience with The Frame TV. Samsung stands behind the quality and performance of our products and offers a 1-year limited warranty covering manufacturer defects when purchased new from an authorized seller. You can enter your model number to review the full terms here: https://www.samsung.com/us/support/warranty/

      If you haven’t already, please contact Samsung Customer Support at 1-800-SAMSUNG (available 8AM – 12AM EST daily) or via LiveChat on our website under the ‘Support’ section. We’d welcome the chance to assist.

      ~ Samsung Specialist Samsung

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