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Rating 4.5 out of 5 stars with 136 reviews
FB111dude Posted
AS ADVERTISED............................................................
DOUGM Posted
This is an excellent product that met all expectations.
BarbaraE Posted
Have this at another location & love it here also. Nice to look at pictures when not on
WendyT Posted
Love it. Above a tv so happy that it looks like a piece of art
EstebanA Posted
Amazing tv, highly recommended, sick antireflexion And sound
PAULD Posted
No longer have a big black rectangle over the fireplace. Pick different picture to enjoy every week
KarenL Posted
love the tv. The sound is good and the picture amazing
RobertK Posted
We are so happy with Best Buy and their excellent response and service. Installing our new Frame TV was done efficiently and professionally. That is why I have remained a Geek Squad Member for year. Thanks for making this a great experience.
KathrynH Posted
I like the quality of the TV and how flush it sits with the wall. In terms of installation, a one piece bracket with more holes would have made it much easier to mount into studs.
JohnM Posted
The TV itself is excellent. The options for different artwork to display are great and the ease of use is as expected for a Samsung TV. The only opportunity for improvement is the hanging hardware, as I feel it could be engineered to make it easier.
KRSFun Posted
The TV does it's job. I don't bother with Tizen. I recommend hooking up a streaming box instead. Mounting is straightforward. Picture quality is meh for the price, but the trade off is worth it if you prioritize decor over a quality home theater experience.
Framed Posted
Spent way more than I should have and was so excited for this TV, only to be hugely disappointed less than a year later. This product is for those who love glitchy technology – powering it on doesn't work half the time, Samsung just randomly logs you out of the account, the speakers pop, and the art store subscription is laughable. Don't let them take advantage of you.
ShirinE Posted
Great TV, installation was also easy with Geek Squad. Punctual, clean, professional job. Very pleased with the purchase and assitance.
PaulD Posted
Its an excellent product - like buying art & a TV for the same price.
Step Posted
Very nice TV, but it developed dead pixels within just a few days after installation. Thought it might just be a calibration issue or, perhaps, I could ignore it, but no... Contacted Best Buy and was transferred 3 times only receive this chat message: "After reviewing your account, I have confirmed that your product is covered under the manufacturer’s warranty. To ensure the warranty remains valid, I recommend reaching out to the manufacturer directly for an exchange or repair." Hot potato!
Posted
Hi Step,
We regret to hear about your experience with The Frame TV. Samsung stands behind the quality and performance of our products and offers a 1-year limited warranty covering manufacturer defects when purchased new from an authorized seller. You can enter your model number to review the full terms here: https://www.samsung.com/us/support/warranty/
If you haven’t already, please contact Samsung Customer Support at 1-800-SAMSUNG (available 8AM – 12AM EST daily) or via LiveChat on our website under the ‘Support’ section. We’d welcome the chance to assist.
~ Samsung Specialist
user674519 Posted
Love it! Only downside is the annual fee for the art app but love it overall!
NickS Posted
1 star for good quality picture but sound quality is poor. Samsung TV channels are terrible. Can't get any Real local channels like Fox,ABC,CBS,NBC. Best Buy Sales reps had no clue what the 2700 free channels were and misreprented that it included free apps like netflix, Hulu, etc but with commercials. The truth is you get No free apps unless you pay for a subscription. Forget about access to Any NFL football games. You can only get fuball (soccer). And u need to subscribe to get any paintings that the Frame TV brags about. Samsung customer service was also clueless in trying me to find any real live channels that match what u can get on a normal American TV.
Posted
NickS,
Thank you for sharing your thoughts on the complimentary Samsung TV Plus channels - we'll share this feedback with our teams.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
JazienL Posted
Excellent purchase. It went well and the staff were so helpful in answering questions, as well as loading.
MicheleF Posted
I love this TV - not thrilled you need a subscription to the art - but whatever.
DavidM Posted
Great TV- art mode is fantastic and latest operating system is a breeze for casting etc. Highly recommend