Customer Ratings & Reviews
- Model:
- QN55Q60AAFXZA
- SKU:
- 6452372
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 55" Class Q60A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and reasonable price. Many customers rave about the stunning visuals and crisp colors, while others appreciate the user-friendly setup process. However, some users have expressed concerns about the limited refresh rate and the inconvenience of the remote control.
This summary was generated by AI based on customer reviews.
Purple line problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV from Best Buy store and started seeing the Purple vertical line on screen only after 1 year of purchase. In past I trashed Vizio TV for the same problem. Very much disappointed to see the same on Samsung TV.
No, I would not recommend this to a friendNA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected better crisper image. I expected better image quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .NANA,
Thank you for purchasing the Samsung Q60A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If the picture you are seeing is still not to your liking after performing any necessary updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
DON'T BUY THIS MODEL!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is awful the sound is even worst! My son threw the box away before I got home so I can't return it because I would get the 65' Q70 or Q80 for better quality. You get what you pay for I guess. Does anyone know how to return without the box or should I even try?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DONT,
Thank you for sharing your thoughts on Samsung's Q60A TV. Your TV features Object Tracking Sound Lite which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
I hope you can use these adjustment recommendations to set the image and sound to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Don’t buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works correctly at times. One would think it would work more consistently for the cost. Would not buy a Samsung again.
No, I would not recommend this to a friendPoor Quality Contol
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried several. Very poor quality control on the panels, would not recommend. Not samsungs finest work.
No, I would not recommend this to a friendNo sound out piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not hear sound at times. Wish never would have purchased, payed more told it was best. Junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Junk,
Thank you for your review of the Samsung Q60A TV and for sharing your feedback on the sound quality of your TV.
If the audio from your TV is cutting out when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If the audio is not cutting out and you are experiencing low volume, there are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Can’t Go Wrong Here!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Wonderful picture and easy to use. The 55” is just right for our living room.
I would recommend this to a friend Amaze
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for three years and I love it. Must bye
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV and sound bar.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great having in store TVs available to see actual differences in the picture and having a knowledgeable person explaining the differences and any bundle prices that were available. Also was easy to setup and start using immediately.
I would recommend this to a friend - Pros mentioned:Picture quality
Frequent flyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was beyond my expectations. I have been a frequent buyer of Samsung products and found the quality and workmanship of this product to fit the standard that I have come to expect.
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV. Very easy to setup including connecting a sound bar. The picture is sharp and the colors are true. I did the touch less pick up at Best Buy. It was super efficient.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice television for a nice price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a sharp picture, good sound and lots of built in apps and streaming services. Has 3 HDMI ports.
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this TV for my mom for MothersDay she loves it shows like you are at the movies
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new 55" Samsung smart tv. Awesome picture. So many features we need to learn lol
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality pictues, sound is good have bewn using it for a long time
I would recommend this to a friend - Pros mentioned:Picture quality
Samsong 50
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a high quality product, great sound and picture.
I would recommend this to a friend Amazing picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great. We went back and forth between a couple of units in the store.. glad we settled on this one.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great TV, we just don’t love the smart tv part, kinda confusing when you are used to roku. But we love our new big tv.
I would recommend this to a friendLove my QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV i feel like im at the movies!! The resolution it really great! I would recommend this TV
I would recommend this to a friendSamsung 55” smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. Purchased on line with free delivery. Easy setup.
I would recommend this to a friend