Customer Ratings & Reviews
- Model:
- QN55Q70TAFXZA
- SKU:
- 6402398
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, calling it awesome and clear. They also appreciate the easy setup and gaming experience. The TV's price point is seen as a positive aspect, with customers saying it's a great TV for the price. However, some customers have concerns about the remote control being too small and slim, and a few have mentioned issues with sound and durability.
This summary was generated by AI based on customer reviews.
After 18 days Picture is gone!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No picture but sound. I don’t know what happened, but picture is gone((((((. And i cannot even return it because i’m late for 2 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Karo,
I am sorry to hear that your Q70T TV has no picture but sound only.
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home (Menu) button on the remote.
If the menu appears, the TV is powered on, but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home (Menu) button on the remote.
If the menu appears, the TV is powered on, but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, turn it off and then back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.
Our TV Support team is here to help should you need further assistance.
Please contact us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Picture quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. The picture is so clear and the sound is great. I use this tv for gaming and just for watching regular tv. Haven’t had an issue
I would recommend this to a friend Ehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought much better Samsung's in the past, this one lacks severely. Really disappointed
No, I would not recommend this to a friendI wouldn’t buy this TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year of use, this tv turns itself off about every 15 minutes.
No, I would not recommend this to a friendblacked out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in June 2020 and all of a sudden my tube is gone.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality and sound are really good. The brightness is a bit touchy, either it’s super bright or just a little too low. It also has a tendency of disconnecting from the internet and needing to reconnect is annoying but not a hassle. Overall super happy with the tv.
I would recommend this to a friend Skip this one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it do you terrible light bleed in the bottom left corner.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kurt:
Thank you for sharing your review of the Samsung Q70T TV. I am very sorry that you were not completely happy with image quality and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
- Pros mentioned:Gaming
Would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV perfect for gaming! Also perfect for movie nights with the family!
I would recommend this to a friend - Pros mentioned:Picture quality
Love that lasts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV. Purchased in 2020 and still has one of the best pictures out there. Great for movies and video games. Highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture minimal blurriness love this television
I would recommend this to a friend Good until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv until the power supply went. Bought this back in 2020 and it wasnt used very often. Sad to see it go but before it went, it was an excellent tv
No, I would not recommend this to a friendGood TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV just wished the controller was a little more responsive and bigger.
I would recommend this to a friend- Pros mentioned:Picture quality
Bestest ever Qled 55inch q70T tv Ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestest ever Qled i ever bought the colors incredible the blu ray movies phenomenal and games on Xbox series x out of this World Stunning Effects Spectacular. If u u want the best this is your Best Buy you never want 2 miss out fun experience when you turn it on.
I would recommend this to a friend Storage space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv requires an external storage or it will not work properly which is to be expected. I deleted apps to free up storage space and the system would not update the storage amount. I called support, they reset the system to factory settings and it still did not work. They said there was nothing they could do. Would not recommend.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Impressive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this today and i have been impressed so far. Pictures are superb and audio is good.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Poor picture quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an 8 year old 50” Samsung non smart TV. The picture quality was way better than the 55”Q70. Picture is too dark. Tried all the settings and Dynamic is the best. But that setting puts brightness to max and cannot adjust. Picture still dark. The controller is poor and I’ll have to replace that at some point. It’s way to late to return it. Cannot connect wireless headphones to TV. They pair but have to be paired again after each use. Best Buy said I should buy a Bluetooth adapter but that’s another $70. With the time it takes to pair, I just go to the old TV and watch smart apps via Apple TV. The 55”Q70 has become nothing more than a filler in a built in. Probably should have paid extra to get a Sony. Or TCL at same price. Worst TV I ever owned. Samsung has fallen off a cliff.
No, I would not recommend this to a friend Great until it isn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well less than 4 years old and this TV is 'flashing' on/off continuously. Can't even shut it down without unplugging.
No, I would not recommend this to a friendVery fragile screen (too risky!)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just put a finger on the screen since there was a bit of dust on the screen and my 55" Q70 Samsung (6 months old) cracked. Not compensated for my loss by Samsung (bought from Bestbuy-who asked me to call Samsung customer's service). I have handled Samsung TV s in the past. I had one for 5 years and the screen is not like this. I was a huge fan of Samsung TVs, but not buying the high end Q-series any more. It is too risky. No TV should be this fragile.
No, I would not recommend this to a friendCan't mount!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the TV is great, but the holes on the back for mounting to wall have no threads. How am I supposed to mount the TV if the screws don't screw? I feel screwed:(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tdubs:
I am sorry to hear that you are experiencing issues mounting your TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so that we can provide assistance.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Apps Don't Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV to replace an older Samsung in our living room. Purchased this specifically for the availability of certain apps, old tv was not able to download apps such as YouTube TV. Picked the tv up today, hooked it up, went through the setup, and YouTube tv app doesn't work. Neither does Netflix. Neither does Disney Plus. Was on the phone with Samsung support for 45 minutes, no resolution. Support said this should be resolved soon. I hope that is the case, or I will be returning this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eric:
Thank you for choosing the Q70T QLED Smart 4K TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly and unsuccessfully troubleshooting with Customer Support. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app
Here is a link to a step-by-step trouble shooting guide to get you started:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/
Please also be sure you have the latest firmware update. Ver 1403.1 (released on 11/7/20) is now available.
You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update
Should you need further assistance, please reach out to us again.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions