Customer Ratings & Reviews
- Model:
- QN55Q80CAFXZA
- SKU:
- 6537331
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers love the 55” Class Q80C QLED 4K UHD Smart Tizen TV for its outstanding picture quality, easy setup, and great sound. They appreciate the vibrant colors and excellent picture quality, as well as the user-friendly interface and simple setup process. While some customers have mentioned challenges with the remote control, the overall positive feedback highlights the TV's impressive features and enjoyable viewing experience.
This summary was generated by AI based on customer reviews.
55 samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product,great service. Thumbs up Will return, would recommend
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great television. The employees at Best Buy were very helpful.
I would recommend this to a friendgood shoping day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best t v I ever hade . good price, good tv, and a very good sales person.
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Very clear, good sound. Essy to install.
I would recommend this to a friendBig small telly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice telly hohohohohoho hohohohoho hohohoho merry xmas
I would recommend this to a friend....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product.,.....................................
I would recommend this to a friendSamsung.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv. Not as sharp as a picture that I thought it would be.
No, I would not recommend this to a friendThe Colors on this TV are off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors on this TV model are not as good as a previous version. I updated to a newer version of TV and the colors are terrible, I already went to the configuration and moved everything several times and nothing works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FranciscoH,
Thank you for sharing your thoughts on the picture quality of your Q80C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is very good quality and we are happy with our purchase
I would recommend this to a friendNot a great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit I received had terrible light bleeding, and bad grey uniformity. Tizen is a horrible operating system. Wire management features were nice, that’s about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Merlot,
Thank you for sharing your thoughts on the picture quality of your Q80C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
My 10 year old Samsung TV was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good but there are small gaps in sound. Very annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrianW,
We appreciate your review of Samsung’s Q80C TV. So we can better understand the sound issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Open Box Seattle - Bait and Switch (2 of 2)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good by Best Buy service is not. I bought in Scottsdale (very good service) store for delivery in Seattle. This was one of two TVs that Seattle delivered ‘open box’. I paid full price. I called Best Buy and after getting transferred 5 times, one agent indicated they would send a gift card for the approximate amount of the ‘open box’ discounts and even provided a tracking number. I followed up after three weeks and was transferred six times hearing a range of stories from ‘we don’t have a record of it’ to ‘there was a technical issue in sending the cards’ to the agent is not empowered to do that. It has been impossible to talk to anyone local. Previously I have had very good experience with Best Buy and we have made multiple purchases recently from Scottsdale. However something has changed and local store are not able to resolve issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrianH,
Please know you are leaving a review and 1-star rating for the Q80C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad luck I guess.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working mid Superbowl, blanked out and has not worked since, even after trying the recommended fixes. It won't even turn off, so I had to unplug it as it was messing my home network up trying to constantly reboot. Ive been trying to get the problem fixed by Best buy and apparently there is no one that can support me because I keep getting passed around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosejU,
It’s unfortunate to hear of your experience with Samsung’s Q80C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55Q80CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not compatible with TV service/ comcast/Xfinity
No, I would not recommend this to a friendBroken on start up.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this unit kept cycling on an off immediately on start up. Had to return it. Did txt message Samsung tech rep and confirmed it needed to be replaced. Have over 8 Samsung tvs that all work fine. So this is an anomaly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheAlibaba,
It’s unfortunate to hear of the issues that have caused you to return your Q80C TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Very unreliable without resolution from Samsung.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one at Best Buy — had to reboot every time it was turned on to receive picture. Many on website having same issue. Returned. Very disappointed with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Customer,
It’s unfortunate to hear of the issues that have caused you to return your Q80C TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Needs major improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on black friday, delivered and set up on sunday and by that thursday the tv stopped working. Needless to say i returned it and got a sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeylaB,
It’s unfortunate to hear of the issues that have caused you to return your Q80C TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Power failure
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 6 months it stopped turning on. Turned off in the middle of wayching tv snd never turned on again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Debian12,
It’s unfortunate to hear of your experience with Samsung’s Q80C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55Q80CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Color, Picture quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just went from Sony to Samsung. The colors are great! Nice picture
I would recommend this to a friend - Pros mentioned:Picture quality
Great shopping experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung was so easy to set up. The picture quality is better than we anticipated and the solar remote was a nice surprise. The online order came in before the scheduled time and pickup was stress free. Great experience
I would recommend this to a friend