Customer Ratings & Reviews
- Model:
- QN55Q80CAFXZA
- SKU:
- 6537331
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers love the 55” Class Q80C QLED 4K UHD Smart Tizen TV for its outstanding picture quality, easy setup, and great sound. They appreciate the vibrant colors and excellent picture quality, as well as the user-friendly interface and simple setup process. While some customers have mentioned challenges with the remote control, the overall positive feedback highlights the TV's impressive features and enjoyable viewing experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Excellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works beautifully. I am still learning how to navigate the Samsung program layout and the remote, but the TV itself is excellent, especially with the sound bar added.
I would recommend this to a friend - Pros mentioned:Picture quality
55” Samsung TV and installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV!— The picture is clear and enjoyable to watch. My installers were very knowledgeable and professional and they did a great job!
I would recommend this to a friend - Pros mentioned:Picture quality
Frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm now on my second TV in a week and probably going to send this one back also. While the picture is great, the TV constantly freezes up whenever I stream a sporting event. The technician verifies the internet signal is strong and no one can diagnose the problem. I never had this problem with my Sony, so I have to conclude it's something inherent with the Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertG,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q80C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
REVIEW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT TV 55" TV EVERYTHING IS GOOD COULD NOT HAVE PURCHASED BETTER.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the screen clarity and pictures sound
No, I would not recommend this to a friend Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be more pleased with the Samsung Q8OC TV and my purchase experience at Best Buy! Sales associate was very knowledgeable and courteous.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and great delivery arranged by Holyoke Best Buy! All went smoothly as planned with great communication.
I would recommend this to a friendn/a
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have already done a review and do not wish to do another
I would recommend this to a friendCan not view a black screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this Samsung TV about 5 months. It has started to shut the screen off after 15 to 30 min. The volume stays on and it takes about 20 min to come back on its like something is overheating and it takes sometime to cool off. Called customer service and IA kept us on text for over 3.5 hours no return to Best Buy due to there return policy We have owned Samsung appliances for years this is the first problem we have had may have to return to Sony after this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertH,
It’s unfortunate to hear of your experience with Samsung’s Q80C TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55Q80CAFXZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist