Customer Ratings & Reviews
- Model:
- QN55Q80DAFXZA
- SKU:
- 6576599
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the outstanding picture quality of the 55” Class Q80D Series QLED 4K Smart Tizen TV (2024). They also appreciate its ease of setup, vibrant colors, and good price.
This summary was generated by AI based on customer reviews.
New TV not working.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not work upon opening the box and turning on. Screen was filled with vertical-colored lines.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DennisM,
We appreciate you sharing your experience with Samsung's Q80D. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung q l e d t v
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not show good. The picture is not clear. The Sony TV was far superior than this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vincent,
Thank you for sharing your thoughts on the picture quality of your Q80D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
No Communication
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My salesperson was great, but it stops there. They weren’t timely in letting me know that my purchase was ready for pickup. They only emailed/texted me once to say it was a delay, but if I hadn’t decided to go online and check I wouldn’t have known that my item was ready for pickup. I am so disappointed in the lack of communication that Best Buy has with their customers. I will not purchase anything again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToniB,
Please know you are leaving a review and 1-star rating for the 55" Q80D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television is excellent and the geek squad did an excellent job of installing it.
I would recommend this to a friend - Pros mentioned:Color
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV with good color. Doesn't seem to to be as clear a picture as I expected.
No, I would not recommend this to a friend
