Customer Ratings & Reviews
- Model:
- QN55Q90TAFXZA
- SKU:
- 6402410
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, easy setup, gaming experience, and price of the 55" Class Q90T Series QLED 4K UHD Smart Tizen TV. They appreciate the sharp and clear pictures, crisp and bright colors, user-friendly interface, and its suitability for gaming. However, some customers find it expensive and have concerns about the remote control and the lack of support for Dolby Vision on the HDMI ports.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Access to back of tv to change outdated satellite box connection to over the air antenna difficult at best. Went with Sanus wall mount recommended by sales person. Big mistake!
I would recommend this to a friendBrand response from Samsung
Posted .Mr:
Thank you for sharing your user experience with the setup of your Q90T TV and the wall mount you purchased separately.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
SamsungTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors not the same in the store. Reds were not reds and greens were not greens. Pictulation was very bad. It could make you Sea Sick. Turned it in for a LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LGTV:
Thank you for sharing your review of the Samsung Q90T TV. I am very sorry that issues with your image have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
audio doa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio doa. Probably just a lemon, otherwise a nice tv. The picture was great. I returned for a sony.
I would recommend this to a friend Great picture but won’t connect to streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent much time trying to get the tv to connect to the streaming apps. Have to turn tv in and off about 10 times each time we turn on the tv. Samsung helped change the ip address. Said that would take care of the problem. Well it was great for a few days but now back to fighting to get Hulu and you tube tv to connect. Ready to return:(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nacy,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Please give us another opportunity to make it right for you.
You can contact us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Falls short to OLED.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad tv but falls short when compared to the OLED models from Sony and LG.
No, I would not recommend this to a friendBest buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase went smoothly no complications got great sales person
I would recommend this to a friendBrand response from Samsung
Posted .BestBuycustomer:
Thank you for purchasing the 2020 55" Q90T TV. Our proprietary Quantum 4K processor and Direct Full Array technology elevate your home theater enjoyment by upscaling any content to 4K magnificence and accurate details, more than a billion colors, deep contrasts, and inky black. Ultra Viewing Angle provides a vibrant picture to any seat in the house, even during day time hours or when the lights are on.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed with service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Associate not enthusiastic about selling us a tv. Did not explain program to get points for cash sale so we lost out on that . When walking to front he had guy in front take his temperature leaving us worried he was sick. Extremely disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Glen,
I am very sorry that you were not satisfied with your purchasing experience.
We recommend you share your concerns and feedback directly with Best Buy.
Should you ever need assistance or have questions about using the Q90T QLED 4K TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to QLED specially at the price set by Best Buy on this item. I was extremely disappointed after set up, the TV had no audio. The speakers didn’t work, no sound through either the cable, apps, nor blue ray connections. I can’t trust a product delivered defective from the factory. Either bad quality control or just plain too weak quality. I decided to spend a few more dollars and purchased an LG OLED instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WRios:
Thank you for sharing your review of the Samsung Q90T TV. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Really bad dirty screen effect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this tv outside of a grid like pattern that was visible in normal content. The Dirty Screen Effect on this tv was awful and was shocking to see on a tv this expensive. I ended up returning the tv and going with an LG CX.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ryan:
Thank you for sharing your review of the Samsung Q90T TV. I am very sorry that you were not completely happy with image quality and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not so smart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cutting cable and streaming broadcasts from all over the world via streaming apps from the US and other countries is a liberation from tainted US News channels and the US movie industry. Unfortunately Samsung "smart" TV don't support installation of other than US streaming apps. Their support had only strange excuses about this lack of smartness ( or is it some sort of censorship?). Anyway, I found out that Sony TVs don't have that problem. So I returned this Samsung TV and got a Sony one instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JWN2:
I am very sorry to see that your Q90T TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Dont pick this up for gaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for gaming. Watching movies and TVs are okay but gaming is not great on this.
No, I would not recommend this to a friendTVremote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still cannot understand how to use the handheld remote . I have a degree so I know, I am not stupid.
No, I would not recommend this to a friendNightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered two TVs in October and waited until almost February to have them installed by the geek squad. The gig squad doing a nice job and one lady at the headquarters did a nice job but other than that they lied to us and miss lead us and it was terrible service just absolutely terrible service. Zero stars
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too dark No matter what setting could not distinguish details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rose:
Thank you for purchasing the Q90T TV and for your review. I am sorry to hear that you are not happy with the brightness of your picture.
You can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments.
Go to Home> Settings> Picture> Expert Settings> Brightness
We also recommend you check if Power Saving Mode has been enabled.
Go to Settings> General> Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I would not buy a smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to get a regular Samsung but were told they were not making them any and that is not true. The Salesman pushed the smart t v on us and that is not what we came in to get. Very upset whit best buyd
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
I am very sorry that you had a unpleasant purchase experience and disliked the Q90T TV being a Smart TV.
We recommend you share your purchase feedback directly with Best Buy
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more.
You can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
Simply select an app, press, and hold the Enter key. You’ll see a popup menu with options to move and remove it.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Color, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV sharp clear pictures colors are crisp and bright snd no stuttering
I would recommend this to a friend Try it for yourself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this TV. After only 2 hours of using it started to make noises inside the tv. 3 hours later the picture disappeared.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike1,
Thank you for your feedback on the Samsung Q90T QLED Smart TV. I am very sorry for the issues you have encountered and understand your frustration.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Samsumg is horrible tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, after 2 months the tv doesn’t work anymore.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality
Samsung Q90T 55" is a 5-Star Winner!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this Samsung TV after having an LG KS8000 since 2018. This TV certainly beats that one hands down! From the Super brightness, clarity and color which pops, this is a definitely a Winner!! Even the sound from the built in speakers is Great! No need for a separate soundbar. Purchased this while on sale for $500 off of retail, it was a no brainer. I am very happy with this TV and Highly recommend it if you're shopping for one but do not want uo get an OLED due to screen burn in or an 8K which are very expensive right now.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung qled 90T
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv amazing. The picture will blow you. I give this tv 5 stars for sure
I would recommend this to a friend