Customer Ratings & Reviews
- Model:
- QN55QN700BFXZA
- SKU:
- 6517114
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, color accuracy, and ease of use of the 55" Class QN700B Neo QLED 8K Smart TV. Many appreciate the 8K resolution, although some note limited 8K content availability. While the price is considered competitive, some users find the remote control unreliable. A few customers mentioned that viewing angles could be improved.
This summary was generated by AI based on customer reviews.
Pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does not respond to remote commands as quickly as it should. I have changed channels and the screen sometimes goes black for 20+ seconds. Beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jester,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN700B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little over a year since I got the tv and I noticed the bottom edge was flickering continuously. It was a couple of days and I requested repair through Samsung since my warranty expired. Yesterday, all of a sudden the screen started shutting on and off on its own. The screen would turn a dark grey, not completely black. It still had sound but just shadow movement in the background. It just works when we it feels like it. We can watch tv for no longer than 5 minutes and it shuts down. And to top it off, I got an email this morning g that my repair request from Samsung was canceled. No explanation as to why. Will never get a Samsung TV again.
No, I would not recommend this to a friendBuy a High End 4K
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better quality out of an 8k tv. I would spend the money on a higher model 4k.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bill,
We appreciate your thoughts on the picture quality of Samsung’s QN700B TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spect to see a better picture in 8k no much diference than 4K
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndresV,
Thank you for sharing your thoughts on the picture quality of your QN700B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Missing parts but great tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works fine . But I bought it as an open box in “excellent condition” which assures that comes with all parts and accessories , and parts of the tv were missing.
No, I would not recommend this to a friend2 damaged TVs, stay away from this TV!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this display and was damaged. I returned and got a new one on the store, but this new one just started giving problems with the display. The screen bright goes really low and you cannot see anything, full black screen. The tv is not longer returnable. Very bad product, 2 damaged tvs in a row. Not recommended at all.
No, I would not recommend this to a friendOversaturated colors and massive blooming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says this TV has huge blooming issues and very oversaturated colors. 8K also does not appear to support vrr. I bought this for a monitor and I was not happy at all. Samsung is out of their mind if they think they are competing with oled with this. I paired it with a 4090. Vrr worked at all resolutions but 8K. I returned it. I never could figure out how to get the colors to display normal. It seemed like everything was either massively oversaturated or very dull.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jason,
I’m sorry to hear the picture quality of Samsung’s QN700B TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we’re always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Screen covered in red lines , not usable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung said to return. This is day 20 if trying to return this. Literally spending hours everyday talking to agents, 20+ so far. Each promises to help aNd follow up, not a single one followed up so far. Today was supposed to get a followup after 3pm. And didn’t . So tomorrow it starts again,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frusty,
We appreciate you sharing your experience with customer service not being able to resolve your issue. Please contact Samsung Support again for further troubleshooting assistance or for setting up a warranty service appointment.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Color, Picture quality
It’s scary detailed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to start by saying I didn’t want this TV. I had a Samsung q70 from 2020 that I loved. My one year old daughter decided that she didn’t and smashed it. So after looking at TVs and seeing this deal I reluctantly pulled the trigger over the same q70. I wasn’t sure of this whole 8k thing and the refresh rate wasn’t 120 at 8k*, as I realized it’s 144 at 4k. It also had the motion rate technology as well; so it’s just and incredible. Between the 8k and the neo led holy crap. You can see how old people are! My kids say “oh man he’s so old” when Danny go comes on now! The detail is scary! This is defiantly the future of tv’s. I can’t see how a tv could be any better. Which apparently their are for $89029388 bucks! It blows my mind how amazing the picture is on this tv is. Video games forget it. I shredded the new Zelda TOTK and it was just jaw dropping. I almost cried at the picture quality. No lie. It’s the little things. At the sale price you can’t sleep on this tv! We have a big open living room and the brightness is awesome. Even with the skylight and sliding doors glaring in. One thing to note is you can get away without the soundbar. Yes, it makes it way better to have one, but if you didn’t have one you wouldn’t suffer much. You can save up for one and splurge on this instead! The sound is significantly improved over my last tv without a bar. I can’t rate this tv high enough! The fact it’s like a screen and a separate box is super rad. Just really in awe at this tv and technology right now.
I would recommend this to a friend Defective tv and samsung doesnt want to acknowledg
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv tv was exchange 4 times fix 2 times and still having issues with the tv bestbuy selling defective products and dont want to exchange it for some thing else knowing there so much issues amd wanting more money to upgrade something else knowing that your having so much issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristopherS,
It’s unfortunate to hear of the issues that have caused you to return your QN700B TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Bad warranty and malfunctioning parts
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control stopped working 13 months after I purchased it, and Samsung won’t provide service after 12 months. Don’t waste you money.
No, I would not recommend this to a friendTerrible color rendering and dithering artifacts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv because ive been looking to break into the 8k tv space. But this is not the tv to do that with. It has teribble dithering artifacts and color rendering (oranges looked overly sharpened). Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PcGamer,
We appreciate you sharing your experience with the QN700B TV. You may want to try adjusting image settings to improve your picture.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't spend the money for this Samsung tv. Motion is jerky and picture isn't as good as our 12 year old Sony bravia. Returning this tv and going back to Sony
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tigger,
Thank you for sharing your thoughts on the picture quality of your QN700B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV ALREADY STOPPED WORKING AFTER 1 MONTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had this TV one month and it has stopped working. The return window was August 20th! This is just Horrible! Samsung, BestBuy HORRIBLE!!! I was also away for three weeks of the months!
No, I would not recommend this to a friendBeware. !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy !!! It lasted barely a year now out of warranty by 2 months it died out of no where
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, didn’t last 1 year, called Samsung support and they want me to buy a brand new TV
No, I would not recommend this to a friend55” Samsung TV 8k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return the tv in 8days. The picture quality was poor and when looking from angle the tv screen looked like it had a white wash background.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharlesP,
I’m sorry to hear the picture quality of Samsung’s QN700B TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we’re always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Black screen issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the black screen on 2 of these TVs back to back. When it worked it was great but you shouldn’t have these issues on something that was weeks old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Oscar,
It’s unfortunate to hear of your experience with Samsung’s 55" QN700B TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55QN700BFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv crashes do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is constantly crashing and interrupting shows. We can’t watch anything all the way through without having to restart
No, I would not recommend this to a friendBrand response from Samsung
Posted .CourtneyW,
We appreciate your review of Samsung’s QN700B TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Stun all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always stun every time i want to setting i up. So disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HiepN,
Thank you for reaching out and letting us know you are experiencing issues with your QN700B TV. Please give us a call so we can better understand the issue you are having. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor