Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Overall great picture quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV set and amazing picture quality especially for a ps5 to play on. Samsung can definitely deliver. Only issue is TV can be a bit laggy when going from one app to another. I owned this TV for about a yesr and had run into issues on starting and changing the app from youtube to prime, it freezes.
I would recommend this to a friend - Pros mentioned:Picture quality
Dead pixels...... or so i thought.......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought fist one and THOUGHT it had some dead pixels in the bottom left area and looked at the reviews and saw some other people say the same in the exact same spot spot so returned the tv and got another....... SAME THING....SAME PIXELS so took second one back only to have the staff (different ones on shift) say it was ink on the screen protector (ive never been so embarrassed) Im posting this reviews because i see other people saying similar things about "defective" tvs, we love our new tv and i will update this reviews if something happens but so far its an excellent tv, and we really enjoy the picture (Sorry about picture quality the lighting blows in the room the tv is in, lol ironically the reason we bought this exact model for its anti-glare)
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing the new 2021 QN85A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Neo Quantum Processor 4K which analyzes the signal, source, and content scene-by-scene to optimize your 4K clarity. We greatly appreciate the photos you've shared, and I am very glad you were able to successfully remove your TV's protective film!
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Glare
Great TV , SAMSUNG just needs to step it up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty awsome tv , not In love with it when i turn the brightness down it reminds me of my oled , it is awsome with ny series X which is the Main reason i purchased it becuase "samsung xbox are partners " blahI HATE THAT DOLBY VISION ISNT SUPPORTED
No, I would not recommend this to a friend - Pros mentioned:Color, Picture quality
Beautiful tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GAWD ..... The picture is beautiful ... The colors are so vibrant... Love it ....
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV for Gaming
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv. Looks great on PS5. 120 fps looks smooth
I would recommend this to a friend - Pros mentioned:Ease of use
My first OLED TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first BIG television at the highest technology I could afford, and I’m very satisfied. Easy use! One remote integrated with the sound bar, as well. Recommend.
I would recommend this to a friend Pixel was out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st tv we got had a dead pixel! And no it didn’t have a screen protector on it as I called Samsung directly after I seen the other reviews about screen protectors and I was told no screen protector. Maybe after the screen protector issues a few months ago they stopped putting them on the tv?? So we returned it for the same exact one and so far our new one is good no problems YET!! I do have to say that the “anti-reflection” isn’t all that it’s cracked up to be! That’s one thing that lead us to this tv but there’s no real noticeable difference at least for us! I just hope we don’t have more any problems because when you spend decent money on something you should have to be worried about what’s gonna go wrong with! The pictures I took aren’t the best but it’s hard to get good pics.
I would recommend this to a friendBrand response from Samsung
Posted .KMarieT,
Thank you for your review of the Samsung QN85A TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung SmartTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Not disappointed. Good customer service
I would recommend this to a friendNot as good as it used to be
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of black light blooming. I was definitely disappointed with this years samsung tvs. ( unless you can get one with a Va panel)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
Thank you for purchasing the Samsung QN85A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Dead pixels...TWICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV at Best Buy, got it on the wall at home and noticed some pixels out in the bottom left corner. When I returned it, I ordered the same one since none were in stock. A week later I got my TV, hung it on the wall, and had the same pixels out as the other one. Same shape and everything. Too expensive for this to happen one time, let alone two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ryan,
Thank you for choosing the Samsung 55” QN85A and sharing your experience. Please check that you have removed the protective film covering the TV screen. It is possible that the triangle image you are reporting is imprinted on the protective film.
Please be aware that not all TVs come with a protective film. If there is a protective film on your screen, it will be indicated with a blue tab in the upper left corner. The tab will have an illustration showing how to remove the protective film. If you do not have a blue tab in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
If you tried removing the film and only removed the blue tab, then please affix a piece of adhesive tape to where the blue tab was and try removing the film again.
If you have checked that there is no protective film and are still seeing the triangle on the screen, please contact Samsung Customer Support at 1-800-SAMSUNG so we can further assist you.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Display Panel Issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carefully inspect the display panel if you purchase this TV. It seems there are quality control issues with this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RanB,
Thank you for purchasing the Samsung QN85A TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Glare
I would buy this item again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV about 3 weeks and I absolutely love it so far. The picture quality is unlike anything I have ever had. I find myself watching nature shows just because of the colors and scenery. I am not a tech guy but I did do some research on this item. I chose the QLED over an OLED because a good portion of our TV watching is in a well lit room in the daytime and it seems to have less glare. For my purposes this TV exceeds expectations. If there is anything to mildly complain about it would be sound quality. I was told that at purchase. I just added a Samsung sound bar and I am truly impressed with the sound. Like I said, this fits my needs and wants perfectly.
I would recommend this to a friend - Pros mentioned:Color, Picture quality, Remote
Great TV but I dislike the auto volume
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this 55” Samsung QLED with one exception (auto sound). This is a great TV! It was easy to set up with very good directions. The picture quality is excellent and the colors are true. The solar charged remote works well. My only gripe is the auto volume which has two preset volume levels and no other volume control. It does not work for every situation.
I would recommend this to a friendBrand response from Samsung
Posted .Hi E7153,
Thank you for choosing Samsung's QN85A Neo QLED 4K TV and for your review. I am happy to hear setup was a breeze, and that our Quantum Matrix Technology is delivering great black levels and superb color. We appreciate your feedback regarding the Auto Volume function on your TV. Please know you can disable this function. Go to: Home > Settings > Sound > Expert Settings > Auto Volume = Off.
Your TV also features various Sound Modes (Home > Settings > Sound > Sound Modes) to choose from, as well as Intelligent Modes. Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
To further assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Color, Picture quality
Looks fantastic
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really nice and clear and like the overall color and brightness of the tv
I would recommend this to a friend - Pros mentioned:Color, Picture quality
I recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PICTURE. Excellent TV. Blacks are black and light colors look true.
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic Picture
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had excellent service from Samsung TV's and this one was no exception. Best picture on any TV I have owned. Stunning in 4K. I am posting this review 2 years after purchase. I was a little nervous paying this much for a new model using new technology, but I have had no issues whatsoever. Great TV!
I would recommend this to a friend - Pros mentioned:Picture quality
Smart and handsome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Great quality sound in our small living room with lots of street noise. Great picture in our bright space. Base is a heavy duty upgrade from our old Samsung. Great for gaming. Picture in picture seems limited to a few apps.
I would recommend this to a friend - Pros mentioned:Picture quality, Setup
Neo QLED Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and quick setup using my Samsung phone. I absolutely love this TV! Because it connected seamlessly with our home network, it was able to find my server where old videos are stored. We were able to watch our videos that we forgot existed! That's even more fun that being able to watch shows and movies while puttering about in the kitchen. You could say that our family is healthier because of Samsung's Neo QLED since I'm more inclined to prepare home cooked meals than ordering out.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Good, but sound issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv/picture. The colors are amazing and with 4K.....WHOA!! I have noticed some issues with the sound quality, depending on the show/movie I am watching. It ranges from not being able to hear anything and having to turn up the volume super high or the sound not working at all (resulting in restarting an entire app). I purchased a the Samsung 5.1 soundbar....hoping that will do the trick (along with an optical cable). We'll know soon enough. I pickup the soundbar today. Fingers crossed I don't have to exchange this thing!! The tv covers the entire back of my SUV!! Updates coming soon.
I would recommend this to a friendBrand response from Samsung
Posted .mauipaddler,
Thank you for purchasing the Samsung QN85A TV and for sharing details of your sound quality. To optimize your TV's audio, please be sure your firmware is up to date with version 1805.4 which includes sound quality updates. You can check this by going to: Settings > Support > Software Update.
The QN85A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
You can also customize sound with Expert Settings.
Go to: Settings > Sound > Expert Settings
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
- Pros mentioned:Picture quality, Remote
Premium TV & Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV so far - even the sound which most reviews claim to be its weakness! Great remote and OS, quick to learn. We recommend you immediately turn off blur reduction/judder reduction to remove the soap opera effect.. (we turned them both down from 10 to 2) Installation team were very professional and knew what they were doing. They accomodated our requests even though we were their last installation on a long Saturday. Happy streaming!
I would recommend this to a friend