Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Smart TV Upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with excellent picture. Big improvement over my previous Samsung TV
I would recommend this to a friend - Pros mentioned:Picture quality
Great quality tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is so clear. It’s the perfect size for our medium size room and a great value.
I would recommend this to a friend - Pros mentioned:Picture quality
NEO Q 85
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great TV for the money. A generation (or two) behind current products, but an awesome picture!
I would recommend this to a friend - Pros mentioned:Picture quality
New television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture with a minimal profile. I definitely recommend this television.
I would recommend this to a friend - Pros mentioned:Picture quality
Very nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, smooth streaming! Took a little time to get used to the remote but easy to use after all!
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Neo QLED 55" exceeded our expectations. Picture quality is excellent as is the audio.
I would recommend this to a friend - Pros mentioned:Picture quality
Neo QLED 55
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very pleased with my new Samsung. Picture is outstanding and very clear.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 50" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best picture quality and just works great in RV. I have owned several Samsung TVs and they are great.
I would recommend this to a friend - Pros mentioned:Ease of use
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv easy to set up all by our self . Took very little Tim to figure it out.
I would recommend this to a friend It's a great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing colors, including the NBC Peacock in brilliant colors that I have never seen before! Easily fits on a wide dresser in a spacious studio apartment. Can easily view the TV from the living room area and from my bed. Also have Samsung A650 sound bar for outstanding sound. Recently watched Curling at the 2022 Winter Olympics -- really impressed with the details and colors of "the rocks".
I would recommend this to a friend- Pros mentioned:Picture quality
Neo QLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. The TV is such an upgrade from our old Samsung. Great quality picture. We love it!!
I would recommend this to a friendBrand response from Samsung
Posted .Donn:
Thank you for purchasing the new 2021 QN85A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Neo Quantum Processor 4K which analyzes the signal, source, and content scene-by-scene to optimize your 4K clarity. You get our finest picture ever with Color Volume 100% Quantum Dot giving you a billion shades of color.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
GOOD CHOICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BRILLIANT PICTURE. GOOD SOUND. REMOTE REQUIRES A LITTLE LEARNING FOR FAMILIAR OPERATION.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV for small spaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good picture quality. Ideal TV for small living room to see life like pictures.
I would recommend this to a friend - Pros mentioned:Picture quality
Up close and personal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is incredible. You will not believe the wrinkles on the stars of the screen.
I would recommend this to a friend - Pros mentioned:Picture quality
Neo QLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clearest TV I have ever owned. Picture is clear and the sound is pretty good.
I would recommend this to a friend - Pros mentioned:Picture quality
Faithful Samsung Purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and crisp appearance. 4k is great looking and sounding with samsung soundbar.
I would recommend this to a friend - Pros mentioned:Picture quality
New TV overall excellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new TV is great. Great picture, although the sound could be better.
I would recommend this to a friend - Pros mentioned:Picture quality
TV REVIEW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WONDERFUL PRODUCT! THE PICTURE IS AMAZING! THE QUALITY OF THE PRODUCT IS VERY HIGH!
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. Some pixelated interruptions but I've not been able to tell yet whether this is the TV or the broadcast.
I would recommend this to a friendBrand response from Samsung
Posted .Vince,
Thank you for purchasing the Samsung QN85A TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. Try changing channels using the remote control. Is the issue the same on all channels?
3. Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
4. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
5. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
6. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, light weight and good sound at an excellent price.
I would recommend this to a friend