Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pictures and sound. Good addition to bedroom.
I would recommend this to a friend Being sloppy with great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey, you wanna know the plus and minuses? TV set is just great and works well. Minus here is a financial one. When I gave credit card to sales consultant, he did not mention about ability to pay off in six month... So, he placed the price on my balance with CC. I do not blame him, just my sloppiness. All he needed was just asking!
I would recommend this to a friend- Pros mentioned:Picture quality
Goid tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goid quality picture and sound. Overall good remite contril
I would recommend this to a friend Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised to learn of the many free Samsung TV Plus channels in the 1000-1500+ range. Can put two channels on the screen at the same time. Screen mirroring is improved over previous 8yo Samsung TV. Still learning of the features available.
I would recommend this to a friendSamsung QLED 55" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV and it's installation were done without flaw. The installers, however, said they would make sure the TV that was replaced was set up and working correctly in it's new spot. We all forgot about that when the installers left and I can't get it working properly. I will have to make a new appointment.
I would recommend this to a friendGreat setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nick arrived on time and went to work. The installation went well without any problems. He removed the old equipment and set up the new system. I appreciated his taking the time to make sure I understood the new TV setup. Great job.
I would recommend this to a friendQuality Service At IT's Best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with the TV but even more impressed with the experise of the gentlemen that installed the item. they were very timely, knowledeable and informative. We will always do business with Best Buy.
I would recommend this to a friendWhy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Except for a few glitches with which remote to use to connect to our TV provider, we are very pleased with the product. We were not happy with the tech support we received when we trying to solve the remote connection problem.
I would recommend this to a friendwell done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great service and pleasant to boot. Dewayne did a good job of doing, explaining and offering advice. He offered to come back for adjustments and we will take him up on that offer as lips and sound are not in sync.
I would recommend this to a friendBrand response from Samsung
Posted .Hi fred,
Thank you for purchasing the Samsung QN85A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
A Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pleased with my Best Buy Samsung 55" Class QN85A NEO QLED 4K UHD smart Tizen TV overall. The only drawback is that the color can be a little extreme and not as clearly defined --- not as visually precise -- as it could be.
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this so much! It has a clear screen, see clearly, has amazing graphics, and it has amazing features! I love these amazing creations and I don't and never regret getting them. I have been using this for 3 months and everything is all alright!!!
I would recommend this to a friendA a Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this TV I was playing my Xbox series X on it I thought there's something wrong with the TV cuz if I play Grand Theft Auto I would see rings in the sky or underwater so I returned it
I would recommend this to a friendBrand response from Samsung
Posted .Spike343,
Thank you for your review of the Samsung QN85A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Good- not Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen. Sometimes the remote won't connect. Its also a "solar" charge remote- so if you leave the remote with charge side down it might go dead on you. Remote issues - not bad enough to change my mind- still a good TV with a great screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hello 722021,
Thank you for your review of Samsung’s QN85A TV and for sharing your experience with your remote not working. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
I hope this helps, should you need further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Geek Squad comes through
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two guys form the Geek Squad who came out and installed our Samsung TV were great. They were very patient answering all our questions and explaining how it worked. Thanks very much!
I would recommend this to a friendBest TV for sunnny room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works great in a room with many windows to block out the glare. We are very happy with this choice and the results it produced.
I would recommend this to a friendKool 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung 55". The picture is bright and it works wonderful. The only other thought I have is ....I Should Have Gotten A 60"
I would recommend this to a friendBest Buy #1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went into check out TV's and sound bar. Ended up walking out with TV, sound bar and accessories purchased in less than an hour. Great customer service!
I would recommend this to a friendGreat TV Terrible delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great . Best Buy cancelled my delivery dates three times. Pick up in store if possible. Now the Same TV is $400. less
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung neo qled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but sound and picture unable to synchronize. Multiple calls to Samsung without success.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Luvdogs!
Thank you for purchasing the Samsung QN85A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Excellent Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very, very impressed by Jarod Heintz installing our new TV today. He went over several things which were important. Thank you.
I would recommend this to a friend