Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
Works great with Xbox Series X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming, vivid colors and sharp 4K resolution. Quite bright and needs a bit of tweaking in the settings at first. Otherwise, a great TV.
I would recommend this to a friendNeed more instructions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just need an instruction book on how to use the tv...how to set it up. All I got was a paper showing how to use the remote control.
I would recommend this to a friendBrand response from Samsung
Posted .Judy,
Thank you for choosing Samsung’s QN85A TV and for your review. We appreciate your feedback regarding the setup instructions included with your TV. To assist you in learning your TV's various functions, features, and settings, you can download the QN85A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN85A TV under "Samsung Neo QLED 4K” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Hits all the marks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Researched for hours and tested a total of 4 different TVs before landing on this one. Very happy with my choice!
I would recommend this to a friendA Must in your home.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent NEO QLED!!! My son loves it. This is our second NEO QLED and will most likely buy more.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung QLED 55”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really is a great picture for my bright living rm. fairly easy/intuitive to set up and like the integrated screen mirroring.
I would recommend this to a friendBrand response from Samsung
Posted .MnMD,
Thank you for choosing Samsung's QN85A TV and for your review. I'm glad to hear setup was easy, and that you are enjoying the image quality brought to you by our new Quantum Mini LED technology.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our old 1080p Samsung after 10+ years before the "click of death" and wow what a difference in technology.
I would recommend this to a friendNew TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this new TV. Fits and looks perfect in our spot for previous TV. Still learning features
I would recommend this to a friendNeo QLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV ever owned. Downloaded all apps that I was unable to install without a Firestick on my previous TV.
I would recommend this to a friendTelevision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose, still learning different features and how to move back from one place to the other t
I would recommend this to a friendNice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv so far! I liked my last Samsung tv and hate I had to replace it. I’m just getting used to this one.
I would recommend this to a friendWilkinson "55 Samsung Neo QLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! We are very satisfied and it is our first opportunity to get two streaming channels
I would recommend this to a friendLack of operating instructions frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I’m satisfied with the TV but frustrated that there are no instructions about how to operate it. I had to go to Google to find out how to do some things.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sally,
Thank you for choosing Samsung's QN85A Neo QLED 4K Smart TV and for your review. We appreciate your feedback regarding your user experience when operating your new TV. You can download the QN85A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN85A TV under "Samsung Neo QLED 4K” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks Keith for helping me out. The Geek came out and set up my new TV. Kudos to them..
I would recommend this to a friendGo bigger if you can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a bright TV for a bright room this TV does the job (Wish I had room for a 65 inch)
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful 4K TV with lots of features. Can access many streaming services along with cable TV!
I would recommend this to a friendWell Done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV ... Fits perfectly in our space, and install was timely and efficient.
I would recommend this to a friend4K tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely amazing very pleased with product very user friendly great price and great sales staff
I would recommend this to a friendPK1021
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement and very happy with tv and soundbar
I would recommend this to a friendBetter than apple so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cable so far. Hope it lasts longer than apple’s cheap ($expensive$) cable.
I would recommend this to a friendAwesome tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv tobget if you are not into gaming but i exchange it for qn90 for gaming.
I would recommend this to a friend