Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
Q85a review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took this tv back because of because ofthe blury black issues. Itbecause of the type of panel that the q85a uses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bobbydee,
We value your feedback, and regret to hear that you weren’t completely satisfied with your QN85A TV’s picture quality. Please know we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. If there is a minus, it would be the sound. The speakers could be better.
I would recommend this to a friendStill good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did enjoy the set while I had it, though the interface is not user friendly with the older crowd
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for your review of Samsung's QN85A Neo QLED 4K TV. Your details regarding your TV's user interface are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV as advertise. Arrived in time. Best Buy delivery people kept us informed.
I would recommend this to a friendSamsung QLed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy painless purchase On time delivery Product delivered in excellent condition
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. Got 30% off for Black Friday. Easy to walk mount
I would recommend this to a friendMy Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV. Clarity is amazing! So glad I bought this TV
I would recommend this to a friendBest in Class TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV experience ! I recommend this TV to all who will looking for new TV
I would recommend this to a friendsamsung 55 inch tvand suund bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i am very satisfied with the service and the samsung tv.and the sound bar is terrefic.we will be back again.
I would recommend this to a friendBrianD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and t.v. quality... especially with the anti glare..
I would recommend this to a friendMy gift was a huge success.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift and the people I gave it to are extremely happy with it.
I would recommend this to a friendGetting into the 21st Century
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. It is all that I expected. Fits the room perfectly.
I would recommend this to a friendTv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product best tv ever Samsung did. It again great resolution
I would recommend this to a friendOutstanding Service and Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, value for money, and who could want anything more.
I would recommend this to a friendSamsung 55" neo oled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my wife's home office and she likes it.
I would recommend this to a friendjr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv for the price..liked the first..bought the second
I would recommend this to a friendGood price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Mini-led technology Soundbar doesn’t sync with tv
I would recommend this to a friendBrand response from Samsung
Posted .frankpu,
Thank you for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1904.0 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If you are still hearing a sound delay after updating your firmware and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please also know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Excellent experience. Install of new tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new TV…installation was a breeze for these guys.
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent tv. we love it. Will recommend to a friend.
I would recommend this to a friendSamsung - 55" Class QN85A Neo QLED 4K UHD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality. interfaces with other samsung products like laptop or phone, very easily.
I would recommend this to a friend