Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product and excellent customer service!
I would recommend this to a friendLove my new Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Best Buy geeks. They were great and very professional
I would recommend this to a friendSamsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suggestion Nick @ Santa Fe Best Buy. Very happy with this one!
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales personnel ask what your look for and are very helpful.
I would recommend this to a friendtv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent ...........................................
I would recommend this to a friendGreat picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT Is exactly what I expected. Installation was Good!
I would recommend this to a friendTotally ENJOY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoyed the deep colours that are pixels bring out.
I would recommend this to a friendSam guru
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much, Once a Samsung, always be Samsung
I would recommend this to a friendFlatscreen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all expectations of quality and performance.
I would recommend this to a friendTV INSTALL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install went perfectly. Excellent job by Geek Squad.
I would recommend this to a friendWonderful Colors!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new upgraded technology with the QLED display!
I would recommend this to a friend- Pros mentioned:Picture quality
Don't buy Samsung products.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV or any other Samsung products. I have been a loyal customer for years. This TV has a great picture. The panel has failed twice in 13 months of ownership. Quality control has taken a nose dive in the last few years. Samsungs repair agency actively lied about the condition of my TV to get the last repair denied by Samsung. I have never been so poorly treated by a company I give so much money too. I'm done with the TVs. I'm done with the phones. I'm done with the watches and the earbuds. If they don't want to stand behind their products they won't get my money any longer.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Picture just stopped working after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great. 6 months later the TV just stopped working. Very disappointed as I paid over $1,400 for this TV. I will never buy another expensive TV. I guess I have to treat them as disposable and expect them to break.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Letdown,
Thank you for sharing your experience with Samsung's QN85A TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN55QN85AAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Starter 4k TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent starter 4k tv. Can't recommend it enough!
I would recommend this to a friendDo not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked well for a year and suddenly had an issue with switching ON. It goes under power cycle and repair cost is equal to 80% of the TV's original cost. Do not buy!!!
No, I would not recommend this to a frienddecent tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sports motion tracking just ok as can see tracking
I would recommend this to a friendBrand response from Samsung
Posted .Mitch,
Thank you for choosing the Samsung QN85A TV and for sharing your feedback regarding your picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Not So Smart Television
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The application navigation on this device is terribly slow. The process of loading applications is horrendously slow.
No, I would not recommend this to a friendDisplay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use because parts was missing namely the stand so disappointed in that respect it should be noted this was a Display model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Timdrew,
We appreciate you sharing your feedback regarding parts missing from your QN85A TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
BEST buy, Yay,,,, SAMSUNG NOT SO MUCH . :(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase process,, kudos to Best Buy, but disappointed with Samsung ;(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Orangefaces,
Thank you for your review of Samsung's QN85A. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Specialist
Suggest you do not buy, broke after 35 days.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess we could talk about picture quality and sound quality etc. Unfortunately, that doesn't really matter if the TV breaks after 35 days. I have never had a TV break so quickly, or for that matter, at all. One of the speakers on the lower right hand side failed so most of the time there is a very loud buzzing. Look, I'm an old guy so I don't play the TV very loudly so if it breaks for me, it must be pretty fragile. Of course it breaks 5 days after the Best Buy return period. I have and have had multiple Samsung TVs and have never had this problem. Very disappointing to spend $1,100+ on something that only lasts 35 days.
No, I would not recommend this to a friend