Customer Ratings & Reviews
- Model:
- QN55QN85AAFXZA
- SKU:
- 6451482
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.
This summary was generated by AI based on customer reviews.
TV not check perfectly before sending to customers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung's packagings are very bad. I bought 1 tv Samsung 55 inch QN85A Neo QLED. Best Buy sent a new tv in the box, but when opening the box, the tv was missing a piece of plastic to cover the wire behind the tv. Best Buy replaces the TV with a new one, but the new one the screen does not have a plastic sticker to prevent dirt and scratches and the screen is full of fingerprints. Both of the new Samsung TVs that were shipped to customers in the box were badly flawed, but fortunately the screen was not scratched and the TV was still in good condition although the fingerprints on the screen were still there because of the oil, which was difficult to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steven,
Thank you for your review of Samsung's QN85A TV and for sharing your experience. I am glad to hear Best Buy was able to assist you with a replacement. Please know that not all TVs come with a protective film, and we value your thoughts on the film not included on your unit.
Here are some tips to make cleaning your TV screen easier:
- Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
- Carefully wipe using a soft, dry cloth to avoid scratches
- Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
- Do not spray water or any liquid directly onto the TV
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Hdmi 2.1
Bad HDMI software.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of my HDMI ports work just after my one year warrantee is up. What a piece of junk!
No, I would not recommend this to a friend So close to be so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are small little black dots where the light should be coming out. They are small right now…but I know it will become a bigger thing later. ;(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Arty,
Thank you for sharing your experience with seeing abnormalities on your 2021 QN85A TV screen. So we can gather further information on your issue and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Hdmi 2.1
Good But OVER Advertised TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an Okay TV. But I haven't found really nothing groundbreaking about it. Samsung truly did over advertise this TV. It is not a VA panel it's Actually an ADS Panal. It's not a bad thing in fact IPS or ADS panels do good with lag times and since there is no viewing angle filter on this TV nothing is really getting in the way of contrast or black levels. There is still a good bit of Blooming on this TV even with 792 Zones on the 65" QN85A. I do absolutely 100% love the game mode.. BuT Calling it a gamers tv while only having one HDMI 2.1 Port is an insult. But all in all it really does have a great picture great contrast an excellent color accuracy. I don't think this TV will be good for people who just want to get it out of the box put it on a setting and leave it. But for me I like to go in and tweak picture an other settings.. I got my own customized Filmmaker mode for this TV with Adaptive picture off. The only other setting I would ever put my TV in to customize is Movie. Maybe with some firmware updates like Smoothing out the Dimming algorithm we're dimming zones actually dim instead of go either on or just off will make it better as well as Other button up Updates..
I would recommend this to a friendBrand response from Samsung
Posted .BillH:
Thank you for your review of the QN85A Neo QLED 4K TV. We appreciate your thoughts on the various features and am happy to hear that you have been able to adjust the image settings to your liking.
To optimize your picture quality, please be sure your firmware is up to date with version 1066.2 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you ever have questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Remote stopped working suddenly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this TV for the first almost 2 months, but suddenly the remote stopped working with it and could not be paired again with the TV. I had to utilize my Samsung warranty, and I won’t receive a replacement remote for up to 20 business days! Samsung just lost a customer.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture qualityCons mentioned:Glare
Flawless and Stunning TV! We love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still are in awe of how stunning the picture quality on this TV is. It’s truly the best I have seen. Playing Xbox One is especially great and I’m not even utilizing the benefits of the capabilities of this TV if I had an Xbox Series X. I bought this QN85 based on reviews of how bright it can be as we have a large window in our living room letting sunlight in. After a few days I actually had to reduce the brightness settings because it was a bit too much! Also, a few critics mention dimming being a problem. The dimming feature is actually pretty great. It’s not perfect but it’s literally a nonissue whatsoever. Even the audio isn’t bad (which is rare for flat screen TVs). We chose the QN85 over the QN90 based on the differences between them was $300 for literally nothing that is truly perceivable. You won’t regret buying this TV. We love it!
I would recommend this to a friend Poor tech service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech couldnt intall it . Screw holes were to small in my mount. I wouldnt use best buys tech team ever again. It was stupid not be able to inlarge the mount screw holes a mm
No, I would not recommend this to a friendNeo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the picture screen was more defined and it's pretty much like a regular $600 tv. I'm not satisfied with the clarity of the TV. Disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for choosing the Samsung QN85A TV and for sharing your feedback regarding your picture's clarity. For optimal image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
A defective TV was installed at my house! Please
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A defective TV was installed at my house! Please contact me and address this issue!!! Case I D number is 276804920
No, I would not recommend this to a friendBrand response from Samsung
Posted .Defective,
Thank you for purchasing the QN85A TV. We appreciate you sharing your experience and having received a defective unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Very disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was labeled excellent condition in box. That was NOT the case! TV was missing a stand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .disappointed,
We appreciate you sharing your feedback regarding parts missing from your QN85A TV. Since you have purchased this unit in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Failed Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item failed within 2 weeks requiring me to take it back for warranty service
No, I would not recommend this to a friendBrand response from Samsung
Posted .BadSamsungTV,
Thank you for your review of Samsung’s QN85A TV and for sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
VERY DISAPPOINTED.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 failed attempts to deliver a TV. 2 broken TVs am 2 no-show deliveries.
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing the QN85A TV. We appreciate you sharing your delivery experience and having received a damaged unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Terrible bloom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible bloom. Do not go the neo route. Stick with the qled!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Suprise,
Thank you for your review of Samsung's QN85A Neo QLED TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Glare
Has its flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has its good and it has its bad. I bought this tv primarily as an art frame. I had it installed by a professional, and he didn’t have issues with the wall mount. It was a good spend of $125. The good: As an art frame, the tv looks great. I get a lot of compliments. The tv is thin and if someone isn’t really focused on it, it’d pass for actual art, well during the day. The bad: regardless of any settings or the brightness in the room, the tv will randomly get bright and then go back to normal or sometimes to a darker setting it normally doesn’t let me do. This happens with zero change in the lighting in the room and with auto brightness turned off. The smart things app you use to control it from your phone is garbage. It’s so buggy and the interface is terrible to deal with. Also, I have two televisions in close proximity, so using either remote affects the other one. Telling my echo to turn on or off my primary tv also affects this tv. I haven’t found a solution for that yet online. Makes controlling the TV’s an issue. Would I purchase again, maybe, but only when on sale. But my next primary tv won’t be a Samsung, to avoid the tv remote issue.
I would recommend this to a friend - Cons mentioned:Glare
Samsung no glare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years later still love this tv! The no glare feature is great!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Good, but doesn’t last?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good picture, but having backlight flickering issues after 3 years of use. Hoping I can get it fixed but disappointed in the part lifetime used on a higher end model. I do like the Samsung UI - quick and responsive. Great gaming features. VERY bright.
No, I would not recommend this to a friend - Pros mentioned:Color
Amazing TV that is on par with OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure why people are giving this a bad review. I love this TV, I was excited about mini LED and I wasn't let down. This TV pops color even on standard settings and black colors really are deep. It definitely is up to par with OLED tvs for sure. It is definitely very bright, this was a complaint from someone else, but I don't think having a bright TV is a bad thing. It is also very thin but very durable. The smart OS is very snappy and quick!
I would recommend this to a friendBrand response from Samsung
Posted .tnyfresquez:
I am glad to hear that you are enjoying the picture of your new 2021 QN85A New QLED 4K Smart TV. The tiny light cells use our exclusive Mini LEDs to bring you hyper-focused brightness and dimming in all the right areas.
Should you ever want to customize your brightness, you can adjust the level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try out different Picture Modes to see which best fits your preferences. Go to Home > Settings > Picture > Picture Mode
For example, Dynamic Picture Mode is designed for brighter viewing environments, and Movie Mode is great for watching in a dark room.
Should you ever have questions about any of the features or need assistance with usage, simply contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Hands down,the best TV around.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our old TV died just before the holidays (of course it did!), so had to find a new one soon. Not being that knowledgeable about the latest TV offerings, I tried to do my due diligence. Well, I lucked out. The picture is incredible, like you have a front seat to a live show, even in black & white. I did go from a 50" to 55" screen. What a difference! There is a depth to the picture that I've never seen before. The realistic sound really does follow the picture (very disconcerting at first). My husband's is essentially deaf and his hearing aids just aren't doing the trick. He can hear most of what is going on on screen. Well worth the money.
I would recommend this to a friend - Pros mentioned:Picture quality
Best deal tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has no lag and high quality and very clear to see
I would recommend this to a friend Nice bright TV for sun lit rooms- not perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good TV but had higher expectations. The Neo QLED continues to have two annoying issues. Have had the TV since Aug 2021. But first on the positive side - bought this Neo QLED TV mainly becasue it was supposed to have a very bright picture. Needed for a bright sun filled room and as expected the picture is great for the this room. Always bright even when the sun is at its brightest. In this way it meets the main goal For my not so good issues. I use only the internal speakers and on some of my cable channels there is a very noticiable sound delay to the picture. The cable people and Samsung point at each other - but when I put my old LG on the cable box there is perfect sync. Tried software updates and new cables et al - and still is a annoyance especially when watching some of of the sport/weather talking head shows - be aware of this potential. Issue number two is what I call "picture clouding" and is especially noticiable when watching golf. While one can see the blades of grass on this 4K Neo QLED TV - there is a very noticeable cloud around the shaft of the golf club when it is slightly moving - a noticable out of focus cloud of fuzz following the club and also the ball when it is moving. Seems like the TV can't catch up to the moving image?? It is very very noticable. If it were not for these two issues the TV would be perfect. Hoever I can't score it 5 stars becasue of these noticiable sound and picture problems.
No, I would not recommend this to a friend