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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 381 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 381 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    MiniLED Technology Rocks!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic device, I needed to upgrade my old curved samsung tv and was worried going to a flat panel would lessen my enjoyment, but this mini led technology in the display is gorgeous. Blacks are nice and inky without losing detail. The colors and calibration are absolutely amazing! And the biggest upgrade was the speed of the OS, my poor old tv was great in terms of display but the internet and OS was so sluggish it made the tv feel ancient. I am glad I upgraded to the newest offering and may even purchase a bigger size soon.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TV Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so beautiful color. The sound is good. TV shape is great. Samsung branch is good product for the technique everything in the popular wide. Most products that Samsung makes very good for customers as: TV, cell phone, microwave, monitor, etc. The price is lower than other branch. My Samsung microwave used over 15 years. My family chose Samsung branch everything in my house. I know that someone can use other branch good for using, but my case is choosing Samsung products only.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    55" Class QN85A Neo QLED 4K Does it All !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, a TV that satisfies my critical needs - Sharp Picture, Ample Brightness, Wide viewing angles with no picture degradation, local dimming for as much contrast as you'd ever need, Enhanced sound that follows the action, a barely warm operating temperature which should enhance a longer life . . . and much more. This model is a clear winner.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote

    Rated 5 out of 5 stars

    Lots to love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as our 1st generation QLED TV was, the new 55" QN85A Neo QLED is significantly better. Colors are brighter, cleaner, and more detailed. The motion rate is also much improved. The non-reflective screen is definitely a plus over the previous model. And it offers a huge assortment of apps to keep the videophiles happy. The new remote is solar-powered, so dead batteries are a non-issue. We've only had it for about a month, but so far, we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Samsung 55

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super crisp picture bright colors with very low glare and very easy to set up!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Daytime TV you can buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV during Oct 2021 after getting tired of my old Samsung TV while being stuck at home during the Pandemic. I realized that majority of the Streaming services are offering the original content in HDR, Dolby Vision, Dolby Atmos. My old TV couldn’t keep up with the demands of the HDR brightness of these streaming services. The old looked too dim, too dark. This lead to a disappointing viewing experience. After a lot of research, Samsung Neo QLED was on my shortlist along with Sony X95J as my priorities were Daytime viewing. I’d have to say I’m very happy with the Picture. Pros: 1. Very Bright screen tailored towards bright rooms 2. Fully array local dimming brings this as close to OLED as possible 3. Good shadow detail in HDR 4. High Refresh and auto low latency panel makes this TV work perfect with PS5 and XBOX Series X Cons: 1. Dolby Vision is missing, even though this feature is offered in TCL’s 6-series and several more affordable competition. We have to settle for Samsung’s In-House HDR 10+ picture profile 2. For the price, I’d love to see a sub-woofer in the TV’s built in speaker system, mainly for bigger bass

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best investment

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!! Thank you bestbuy for helping me. Can't wait to purchase a bigger one

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great TV and has been holding up quite nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv great pictures Quality sounds system great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    LTzSRT NeoQLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2013 Samsung model finally quit. I wanted to get it fixed but, I couldn’t justify the cost so, I purchased a new Samsung. This is a great TV. I now wish I’d gone with the 65” but, the 55” is doing the job. Easy set up and wall mounted. If you’re trying to decide, this TV checks a lot of boxes. Just make sure it checks the boxes important to you. Otherwise, it is a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Perfect gaming TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is incredibly awesome! It made every game look better. I was already playing on a 4K Samsung TV. This was a major upgrade. It can be very bright if you want. Its like having a thousand lights in one TV. I had to turn the brightness down. Its has a very fast response time that I had to get use to. My other TV was fast but not as fast as this. I am very happy with my purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Daniel,

      I'm happy to hear that you are enjoying your new 2021 QN85A Neo QLED 4K TV featuring Motion Xcelerator Turbo+ for enhanced motion clarity and smooth, fluid motion at 4K 120Hz. Have you been enjoying the Super Ultrawide GameView & Game Bar – our new 2021 features allowing you to get into the game without distraction?

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung TVs!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Bright, colorfully and sleek

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of this tv at first when seeing it in the store. However, once I tweaked the setting for picture quality, sharpness, color, and contrast, wow! The tv is very slim with a very classy small bezel. You will need to buy a sound bar if you want the full audio effect, the speakers built into the tv are mediocre at best.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote

    Rated 3 out of 5 stars

    Almost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant picture. Easy to use remote. More blooming than I expected especially on fast moving person. Instruction manual not very helpful. Would be better if they had a how to do basic activities. Most On line helps don’t match the controls for this Samsung. Sale price was good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tvviewer,

      Thank you for purchasing the Samsung QN85A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.

      To assist you in the various functions, features & settings of your new TV, you can download the QN85A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN85A under "Samsung Neo QLED 4K" > "A Model Lineup". The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.

      I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tv for next gen gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv. Easy to use and setup. The 4 HDMI connections are great for multiple systems. One is a dedicated 2.1, so play away at 120 Hz refresh rate. Dedicated game mode is great and allows for tweaking settings to your style and desired look.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent TV, Best Picture

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best TV I've owned. The darks don't get crushed. Fast action is great. The sound is the best I've heard without a sound bar, although still not completely satisfactory. The picture is excellent and even the old movies are upscaled much better than other TVs I've owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    my outdoor tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    using this tv as my outdoor tv (covered lanai in florida). in all light conditions picture is fantastic. sound has been fine - but will most likely add on wireless speaker to put close to hottub as it gets loud when bubbles are on. very easy to set up apps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was very easy to connect and set up. Already had Apple TV and all our apps loaded on it. Our salesperson was very knowlegeable as well as friendly and courteous. Picture is great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote

    Rated 4 out of 5 stars

    Well designed, reliable, TV with small issues with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features on the TV, including the rechargeable solar clicker. The picture is nice and bright, but seems unusually washed out at times, and at times will act like a computer game. No other negative on the TV. Good selection of apps, Smart TV works well, and has been a reliable product in the past.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SecondSamsungSmartTV,

      Thank you for purchasing the Samsung QN85A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.

      If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
      1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
      2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
      3. Connect the USB thumb drive to a USB port on your TV.
      4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
      5. Follow the on-screen instructions to install the updated software.

      Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality, Remote

    Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Samsung TV. Easy to set up and easy to use. Great picture. The jury is still out on the solar rechargeable remote. Samsung claims room light is adequate to recharge. It can be recharged using a usb adapter as a backup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Great for a room with a lot of glare!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great TV! Beautiful colors and love that we have no more glare due to a lot of windows. On time delivery, courteous and knowledgeable in regards to the 2 men who delivered. Jake at the store really knew his TVs! Very happy!!

    I would recommend this to a friend
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