Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $494.99
Clearance
The comparable value price is $1,099.99

Customer reviews

Rating 4.6 out of 5 stars with 381 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color, price, and sound of the 55" Class QN85A Neo QLED 4K UHD Smart Tizen TV. They describe the picture quality as excellent and extremely good, and they appreciate the vibrant colors and great sound. Customers are negative about the remote control, with some reporting issues with connectivity and durability. There are also a few complaints about dead pixels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 381 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture, crisp and clear. The settings are very easy to use. There are lots of apps you can ad for whatever you like to watch. Best Buy delivered on the day and time promised. I woul recommend this tv and Best Buy to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote

    Rated 5 out of 5 stars

    Love this tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Picture quality is excellent and enjoy the sound and light controller feature. Sound quality is superior to others the remote is great but there are very limited instructions that come with it. Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I loves this TV so much!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was literally on my way to pick up a 50" q80t, then I saw this went on sale for like $500 off, which was what i paid for the q80t. So i made the swap and wow!!! Dont listen to youtube Samsung haters. This tv is awesome!!! I own both LG and Samsung, and so far Samsung is winning. It made my 1080 content look like 4k. This and the 90 are the best of the best unless you can afford a 8k tv Mr/Mrs. Money Bags

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Quality TV...Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV almost a month ago and the quality is amazing! I was searching for the right tv for months and when I came across this one I knew it would be perfect. The colors are so vibrant and makes games or movies pop

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top Quality for Less than Top of the Line Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality picture and the sound was very good compared to other TVs I've listened to. We paired it with the Q850 model surround system and have tried some different sound settings. The QSymphony really is a neat feature and does create an awesome surround sound field in our room. The price went down about a week after purchase and I had no issues when contacting customer service to get the difference credited back to me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Samsung QLED smart TV.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our upgrade . Great features on this new TV. The remote takes a little getting used to but what a beautiful picture. Movies “pop” with realistic clarity.great menu and very easy to set up with a smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Neo is the way to go

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing brightness and good picture quality. My last 4k tv then going to a 8k end of the year. Bought it on black friday and price was right. Delivery was smooth as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Don't buy for the Multiview

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has an amazing picture, the glare reduction (not perfect) definitely does help. Does it completely keep any glare from an uncovered window from shining through, no, but it is a lot less noticeable with this screen than with it's predecessor. I am hugely disappointed in the multiview feature of this television however. I would not have wasted the money for this high dollar unit if I had known I would be limited to only the "samsung tv" or "you tube" apps or using my laptop or phone for the 2nd screen option rather than being able to select from other installed apps. For instance, with the built-in "sports" multiview, it would be nice to be able to select say the ESPN+ app as the 2nd channel option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Loving it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and set was extremely easy best part is the one remote works for all the sound and verizon box. No more multiple remotes for each.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Neo QLED

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture. Easy setup. Just need the remote to switch on and off my Yamaha receiver.. It controls volume. But does not switch on or off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Super easy tv to setup!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy tv to setup! The picture is ten times better than my prior tv and it is easy to switch through all of my streaming services. Love love this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Samsung for the win!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several weeks of research I decided to purchase the QN85. Picture quality and brightness are top notch! Streaming services are very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Upgrade offered brighter screen images

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a 4K smart TV that also would work well in bright light and would reduce reflections from the nearby window. I upgraded from an older 42" Samsung to a 55" Samsung. as the old TV had a much larger border around the screen, the larger TV didn't take up much more space, The setup was smooth and picture quality fine. I was disappointed that the screen reflections were still there, though the brighter picture image did help compensate for it. I installed several apps and set it up to work with my direcTV remote. I still need to get 4K on my direcTV receiver before I'll see the best results.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      nlinger:

      Thank you for your review of the QN85A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.

      If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV. Needs support for more streaming svcs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Picture, Excellent Sound. Free Delivery made it easy to get it home. It has some unexpected features including 2 pictures on screen from phone and from wired input. Uses WiFi network to stream many services, but did not support Paramount+ natively, so I still need my Amazon Firestick, which works fine. The Amazon Alexa functionality does not work if you want to change channels on the set top box, or firestick, but only supports native functions of the TV. In all, it's awesome, and does more than I needed or expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good upgrade

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv to replace a 2 year old LG nanocell. The picture and brightness are great. I can't comment on the sound of the tv because I have it paired with a Samsung soundbar but there is a noticeable improvement over my old setup. Details in movie night scenes are now viewable. I might have to submit a new review later because I was listening to music on a flash drive and the tv turned off. Maybe it was a power glitch. We'll see.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      jbw1243,

      Thank you for purchasing the Samsung QN85A TV. We appreciate your feedback regarding your experience with the TV turning itself off. Please try a few troubleshooting steps that may help solve the issue:

      1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
      2. Check the power cord to see if there is any visible damage.
      3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
      4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

      If the TV continues to turn off by itself, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture and features.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture. Very vivid and life like. The Tizen platform and apps are easy to use. Samsung TV is a nice feature, too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Very happy buyer!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and very easy setup. The smart remote controls receiver and PS4 simply by hooking it up via HDMI cable with no programming!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Qled qn85a 55 inch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its got good color and picture it seems sometimes it does not focus very clearly on certain frames or channels like my 8000 series did which was a 2018 model but overall good tv qaulity

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hardworking2020,

      Thank you for choosing the Samsung QN85A TV and for sharing your feedback regarding your picture's clarity. For optimal image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings

      - Off: Picture Clarity Settings will always be off
      - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
      - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.

      Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    So pleased!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so pleased with the color and sharpness of the picture. Even though there is a west facing patio door in the room, the glare is minimal

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Bright Picture

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so nice to have a bright beautiful picture. It sits against a mirrored wall appears the picture is in the glass Awesome bright picture

    I would recommend this to a friend