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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 666 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, color, gaming experience, easy setup, and brightness of the 55" Class QN90A Neo QLED 4K UHD Smart Tizen TV. Some customers have expressed concerns about the remote control, HDMI ports, price, and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 666 reviews
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Samsung QN95A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Tv a month ago, I already had an Lg CX OLED and wanted to try Samsung’s best also and I couldn’t be more happy. As much as I like my Lg I think I like the Samsung a bit more. Ps5 looks so good on it the brightness and the punchyness of the colors are amazing and playing 4K 120 FPS on this tv is phenomenal. I would highly recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality
    Cons mentioned:
    Blooming

    Rated 5 out of 5 stars

    Amazing picture, Bright colors with deep blacks!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING!!!! I researched and waited for years. I didn't like the negatives with OLED. This TV is really amazing in any room condition (day or night). The colors are vibrant and bright, while the blacks are deep and completely off when watching movies with a letterbox (black bars). There absolutely is 0 blooming. In fact when scenes change when watching TV series where the screen geos black for 1 second, I always think the TV just turned off!!! That's how deep the black is. Truly amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, I will admit this is my very first 4k TV after owning a plasma for 10 years believe it or not. Finally after being able to purchase a nicer TV financially, I have to say this is one NICE TV. I have been a huge Samsung fan and I think they make some of the best TVs out there and have been for years. I have yet to find any negatives on this tv. Exceptional picture quality and made for bright rooms for sure. hardly any glare from sunlight and reflections. Being a smart TV definitely has its perks there if you don't want to bother with a ROKU stick. I do like the fact that when you plug in all your HDMI sources even a gaming console it automatically recognizes all of them. The only con that I can think of honestly is the small learning curve at first of just being able to navigate from one source to another but the nice thing is that the TV will automatically switch sources/inputs from one HDMI to another when you turn on each device. say you want to go from your cable box to a DVD player, the TV will switch to the DVD player as soon as you turn it on. The only other con, and I don't really think its a con, is just trying to get the picture settings just right. I recommend looking up the best settings for this higher end Samsung, it will help. Also, depending on each source you connect to, IE. DVD, cable/sat, roku stick, etc, you have to set up the picture quality for each one separately which I highly recommend vs make it the same on each source, which you can also do too. this TV is EXTREMELY bright and displays darks pretty well but its LCD TVs aren't necessarily designed for darker rooms, plasmas have that down. now the sound quality is really pretty good for a TV I will admit. but keep in mind this is not designed for booming surround sound, you purchase a separate system for that. I HIGHLY recommend this TV. It also does VERY VERY well with a PS5 connected. a gorgeous TV!!!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness
    Cons mentioned:
    Hdmi 2.1

    Rated 4 out of 5 stars

    Works great in a bright room, but has some kinks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been great so far, for the most part. The biggest downside is the inclusion of only one HDMI 2.1 port, and having a PS5 and an RTX3090, only one can easily be connected to the port at a time. I could swap the connections whenever I want to use the other device, but the TG has a bad habit of auto detecting and resetting everything up any time I plug a device in. It just gets annoying. For me, the best setup has been to have the PC connected to the HDMI 2.1 port as most PS5 games don't support a 120hz mode, but the PC can all the time. A little annoying, but not the biggest deal in the world. The main reason I got his TV was for bright room use, and that's where this thing shines, literally. If you have the settings properly adjusted, this thing will get blindingly bright and the anti-glare coating makes reflections a thing of the past. If you have everything set right, the TV will also auto adjust brightness depending on the brightness in the room. If it's not working, though, it will be way too bright in a dark room and you'll have to manually adjust the brightness. I've also had this feature non properly activate a few times for me, even with the auto brightness set to dim to a level of 5 in a dark room. I'll have to either disable and re-enable the auto dimming or manually dim the TV level, then bring it back up to its max setting and then usually it works. I think with firmware updates this TV will get better over time. Right now, it's just got a few kinks that need to be worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    A Better Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting for more than several years to replace my (near) top-of-the-line Sam 51" plasma TV with a suitable/affordable 4K TV. Every year it was Sony/LG/Samsung..which one?? All (near) top-of-the-line ($1200-1600$) TVs have merit, but I did not want to stray too far from $1200 during the BlackFriday Week sale. I have read the reviews over and over and finally selected the QN90A 55Class. I was a little slow to appreciate this model, but have warmed up to it quite nicely. Peepy/Slightly bright in some scenes/ Great color although reds and greens can be slightly oversaturated in some instances. You should be more appreciative in a week or so. OLED could have a slightly better picture in some instances/ as some experts have prognosticated, but I am very pleased. Do you wish to spend another3-500 more on a Sony AH8, perhaps not? I've had Samsung TVs for 15 or more years so I am admittedly partial. The menu is easily followed to seek sources and settings. The remote is better than years past with the rechargeable battery. Depending upon what you are watching, the sound can be more than satisfactory. If you chose a soundbar addition, I would not cheat on the quality. Samsung bars will probably work best. What was really a"GEM" in this purchase and set-up was the professionalism and installation expertise provided by the "Geek Squad" . The TOTAL TECK package was a steal/super value and in my opinion, is a MUST-HAVE. Is this TV perfect, I am not suggesting that. It was a pleasant surprise.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great tv for any size room!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! We have a lot of sunlight in our living room and would recommend this for anyone worried about having trouble seeing the tv with a glare.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Remote control

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product. Excellent picture and the sound quality is so good I am considering not purchasing a sound bar. The remote is small and very easy to use. Hook up was quick and easy. Even used the mounting system from my old TV. Very pleased with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Remote control

    Rated 5 out of 5 stars

    Samsung Neo QLED 55 inch TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are all still being blown away by this TV. Regular channels are upscaled with a noticeable difference. I really like the small solar powered remote. Finish a movie on our Sony DVD, just press the speaker button and say HDMI 1. The TV switches back to regular TV. It is also easy to access the apps

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Samsung QN90A Neo QLED 4k UHD Tizen TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with excellent picture quality, sound, and brightness. Tizen interface is user-friendly and has good app selection. Samsung always puts out high-quality products and this one is no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Stunning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier with this tv. The HDR pops like nothing I’ve seen before but can also compete with oled in dark room performance. For how bright it gets there’s no noticeable blooming and lighting is controlled really well even when watching with subtitles. Brings things I’ve watched before to a whole new life, adding more color and vibrancy to everything it touches. Also amazing gaming performance on Xbox Series X, super low input lag, super fast response time, freesync premium also smooths everything out at any framerate. This is the tv to get this year !

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Barst:

      Thank you for choosing Samsung’s new 2021 QN90A Neo QLED 4K Smart TV. I’m happy to hear that the Quantum HDR 32x is bringing the details to life with ultra-rich color, deep contrast, and HDR10+ dynamic tone mapping that shifts the color and contrast scene by scene for spectacular clarity.

      Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more.

      1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
      2) LiveChat:  https://www.samsung.com/us/support/contact/
      3) Text HELP to 62913
      4) Samsung Members App
      5) Facebook Messenger:  https://www.facebook.com/samsungsupport
      6) Twitter:  https://twitter.com/SamsungSupport
      7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV picture quality is amazing. The colors are so vibrant and picture clear. Amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    We love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. The color out of the box is brilliant (made a couple minor tweaks to preference). Brightness is amazing. We have this facing a wall of windows that receive morning sun. The automatic brightness control is enough to compensate for sun shining directly on the screen and the reflection handling makes glare from the windows almost unnoticeable. The sound is rich and full and you can run Bluetooth speakers or headphones with the tv speakers or instead of them. There are multiple automatic controls for picture, sound, accessibility, etc., or you can override them and adjust whatever you want. Scanning for over the air channels took less than two minutes and covered DTV and ATSC 3 NextGen. There also 200+ streaming channels available as well. Setup took some time, downloading and configuring apps, and attached devices, and figuring out where everything was in the settings. It was relatively easy however and there is an e-manual that you can access in the settings. There are so many things that this tv can do (ambient modes, auto recognition of attached devices, streaming apps and channels, self diagnostics, etc.....).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and easy to use apps! Switching from an LG LED to this and my mind was blown! The clarity and the quality is superb.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Poor Technical support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV, the picture is absolutely beautiful. The TV is in a living room that is full of windows and the picture is still very bright and clear. My only problem was that I bought the TV for numerous reasons and one was the a better speaker system and was not able to tell much difference with this expensive TV. I called Geek Squad for some assistance and was advised that they couldn't help me because I didn't purchase some type of service package. This is totally unacceptable with a TV that cost this much money. Next time I will purchase with a company that support the product with technical support with the purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi mrbig,
      Thank you for choosing Samsung's QN90A and for your review. I am glad to hear that you are enjoying the picture of your new 2021 Neo QLED 4K Smart TV. The tiny light cells use our exclusive Mini LEDs to bring you hyper-focused brightness and dimming in all the right areas.

      We appreciate your feedback regarding the sound quality of your TV. The QN90A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.

      Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
      - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
      - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
      - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.

      Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode

      You can also customize sound with Expert Settings.
      Go to: Settings > Sound > Expert Settings

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung TVs!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I didn't know I could love a TV this much

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Vizio started going out so I decided to upgrade to a more modern Smart TV. I am absolutely blown away by the functionality of this TV. It's Samsung so l expected that smart apps and being able to Chromecast to those apps but having Airplay functionality definitely sold it for me. I have a Samsung Phone and a Mac computer so having a TV that works for both is exactly what I wanted. The picture is beautiful and I noticed that most of the apps that work with the TV provide video in 4K which is nice. You are definitely able to tell that this TV has a higher refresh rate as well as even old movies I watch again and again now look much better. Sometimes it lags when switching between applications or when just turning it on, but definitely something I can live with to have all the options available.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    Best TV I've ever owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed much better than my expectations for this TV, which were high to begin with. One thing that is missed in most reviews is of the actual speed of the TV itself, and the UI which doesnt prevent you from watching/playing while adjusting settings or even looking at other content on the home screen qs well as resuming where you last were in an app/service. 4k 120Hz looks fantastic on this TV with next gen consoles. The blacks, absolutely fantastic. After watching around 6 hours of reviews of this versus a C1, I was skeptical. There was no need to be. This is truly an OLED killer. Set up was amazingly simple. The soundbar. Two words, absolutely stunning. Samsung nailed this one.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness

    Rated 5 out of 5 stars

    A fantastic TV, regardless of the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing! I spent a long time evaluating both OLEDs and Samsung's QLED offerings by watching YouTube reviews and going to my local Best Buy and spending time in front of every 4k TV I could find. To be honest, I thought the dynamic range on this television was quite exceptional (in addition to the greater brightness). My living room is not overly bright but I was a bit concerned about OLED brightness in the room so, in the end, I chose the Q90A and I have no regrets at all. Once I had the TV at home, I spent a fair amount of time adjusting the color/brightness/contrast to suit my viewing needs and think it performs even better than I expected. The black levels are amazing for a non-OLED and I did not really see the bloom issues that others have mentioned in their reviews. Also, delivery was early and the delivery personnel were very courteous and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and smart apps are easy to use. Easy set up and compatiable with universal remotes. Vibrant colors on the screen, many options for different viewing preferences.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    bug zapping sounding tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I love this tv and I love the packaging protecting it during delivery, however I believe I received a defective tv as it makes a popping sound or bug zapping like noise in the back of the panel ( especially when game mode is on.. Best buy is being very slow with the return process ( i first contacted best buy about the issue on April 7th-8th and couldn't even set up my return until 4-5 days later after contacting best buy over 5 times and they are not able to pick up and drop off my replacement until april 24th. The picture quality is also great on this tv same with brightness. I will update my review

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lawofgpus:

      Thank you for your review of the Samsung QN90A Neo QLED TV and for sharing the details of abnormal sounds you are hearing from your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.

      Should you need assistance with your new unit, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Mind Blowing Picture!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the most beautiful TV I have ever owned. So bright and beautiful. People cannot believe how good the viewing angle is. I pretty much sat in awe for the 1st week! I had to hook up an old Bose Surround Sound and that took some work figuring out. The interface of Samsung is so intuitive. I love the smart TV. I like the interface better than my boyfriend's LG. I was told this TV would be better for my room (25 ft ceilings and lots of light!) as the picture handles better than an OLED in the bright light. I have to say I am THRILLED! One of my favorite purchases for my new townhome. I did the 6 mo no interest on the Best Buy card. 5 STARS!!!

    I would recommend this to a friend