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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 666 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, color, gaming experience, easy setup, and brightness of the 55" Class QN90A Neo QLED 4K UHD Smart Tizen TV. Some customers have expressed concerns about the remote control, HDMI ports, price, and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 666 reviews
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good experience with Geek Squad with the TV setup. They were very professional and very helpful in explanations of the TV capabilities. I am really enjoying the picture quality and brightness. Only problem is voice synchronization with picture and sound. Peoples talking does not match lip movements.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi James,

      Thank you for purchasing the Samsung QN90A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    fantastic TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV so far! Beautiful picture and sound is great. The remote is "different" in that it's small with very few buttons but after you get used to it it really nice. I'm still getting used to all the settings but I don't think I'll need to change many. The only downside is the fixed stand so I got one that allows it to swivel, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Brilliant colors!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such incredible color and sound, the likes of which I could never have dreamed of!! Worth every penny for this viewing experience. This brand makes watching television to a whole new level! I am counting on a lengthy period of durability for this tv as well given its high quality. Only time will tell. That would be the time to write the review!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Great TV so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the beautiful colors and clarity of this new tv replacing my old Sony which had fabulous color I thought I couldn’t beat but this tv did it! Easy to use the remote and find everything I need! I used Best Buy’s Tec program for installation which was wonderful as all my other players were connected also.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung hit a home run with the Neo QLED.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are truly unique on this television. Watching movies on this television is such a great experience. Oh, did I mention I got this as an open box for less than $700 in mint condition.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Loving this tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first 4K tv. It has the best picture I’ve ever seen (rookie?). Anyway, I love the smart features of the tv and how it connects to everything seamlessly. The ease of use is also a plus. Have to get used to the remote though. I purchased a UHD 4K disc player and the picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness

    Rated 4 out of 5 stars

    Mini LED is getting closer to OLED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In comparison to my last TV, the LGC1 OLED, this TV is bright! The Mini LEDs absolutely help to create richer blacks and I really haven't seen much blooming at all. However, I just can't compare it to the contrast of an OLED. The QN90A is a pretty good TV, a little overpriced, but Mini LED is getting closer to OLED.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      lgg08,

      Thank you for your review of the 55” QN90A New QLED 4K Smart TV. Neo QLED uses advanced AI to analyze your content and bring you hyper focused brightness and dimming in all the right areas.

      You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.)

      The QN90A TV also features Expert Calibration when the Picture Mode is set to Movie (Home > Settings > Picture > Picture Mode > Movie). This will provide you with an accurate picture with professional-grade picture calibration that delivers true color.

      Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and your content.

      If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    WOW!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched this TV for a few weeks before purchasing. When the 55" Samsung NEO QLED (qn90) was first sold in January of 2021 it retailed for almost $2000. By black Friday and Christmas time it was down to $1299, and for that price it was a pretty good deal. 4k upscaling is unbelievable to say the least. I still cannot believe the picture quality!!! In short this is one amazing TV. pair it with a Vizio 5.1 or better surround sound and you have perfection. The NEO QLED cannot burn in on the picture screen, so I would say best of both worlds.. I also think very highly of the LG OLED TV. The Samsung however is more competitively priced and no worries of burn in. Best buy over communicated on delivery, a nice change of pace.. They are very careful to be gentle with your new TV. Samsung packaged these high end TV's with great care. Soo, when you buy yours I hope you enjoy it just as much as we do ours! Happy New Year!

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    The Future of a great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv and what it brings to the table of quality and performance! NEO-QLED is the future of vision when it comes to TVs. My next gen consoles compliment its specs with fidelity. The blacks are enough to have to go and get an oled and worry about burn in.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness
    Cons mentioned:
    Hdmi 2.1

    Rated 4 out of 5 stars

    Great TV for Gaming even in a brighter room

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent bright TV that does wonderful 4K Gaming even in a bright room. Two Caveats prevent it from getting 5 stars: It does not support Dolby Vision. Only one of HDMI ports is HDMI is 2.1. (pretty unforgiveable the other HDMI ports are useless for current gen gaming).

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi danman,

      Thank you for choosing Samsung's 2021 QN90A and for sharing your thoughts on the features included with your new TV. I’m glad to hear that the gaming features of your TV are bringing your gaming experience to the next level. The Neo QLED TV, featuring Motion Xcelerator Turbo+, provides enhanced motion clarity and takes advantage of newer Next-Gen gaming capabilities. Super Ultrawide GameView broadens your view with 21:9 and 32:9 screen ratios that give you the extra edge to maximize the gaming experience & Game Bar gives you an on-screen menu that lets you make real-time adjustments to screen ratio, input lag check, FPS, HDR, wireless headset settings and more.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung TVs!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TV s I’ve ever seen. The brightness level is amazing and the Picture is Vivid even in bright rooms unlike OLED where the real benefits is seen only in dark environments.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a bunch of reviews before purchasing. I needed a 55 inch TV to fit in my entertainment center and this one was recommended for picture and brightness (I have an open concept room with lots of windows). I am very happy with my happy selection -- tv picture is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Excellent 4K TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4K TV. Great color array. Even the very dark scenes are sharp and enhanced. 4 speakers located at each corner of the TV provide precise sound quality. This TV also enhances the picture quality of the programs not being shown in 4K technology too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Cardbar:

      Thank you for purchasing the new 2021 QN90A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Neo Quantum Processor 4K which analyzes the signal, source, and content scene-by-scene to optimize your 4K clarity. You get our finest picture ever with Color Volume 100% Quantum Dot giving you a billion shades of color.

      If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Samsung QLED outduels tthe sun!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very bright room and no patience with trying to install blackout curtains. The Samsung Qled blazes right back at the 8-foot wide window with intense and accurate color. When the sun goes down, the picture adjusts and is just as satisfying. AND the goodies packed in, like free breaking and current news from CNN, Whoa!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great and super bright. Love the idea of OLED, but the lack of brightness just does not work for my home. The Samsung software has been pretty good, some minor hiccups but nothing that was too bothersome. Overall very satisfied with the television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QN90A does exactly what I need it to do with great picture quality. It does a little latency when changing between applications, the only down side.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Blooming

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is probably the best I'll own for the forseable future. I have a PS5 to go with it and ive had no issues with the TV at all. As a miniLED TV it does have some blooming but nothin you see in normal viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm more of an OLED fan myself but for those brighter rooms this TV is incredible. Much brighter than an OLED and has amazing picture quality. Would have liked to see more than one HDMI 2.1 port and Dolby vision support.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Neo QLED 90A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that I was disappointed with the tv the first day. The team from geek squad was outstanding. They were only on site for about 30 minutes and had it and the sound bar up and running. During the setup we noticed a couple of places on the screen that appeared to be defects. Once setup was complete and we were seeing cable tv and the other apps, the problem disappeared. The geek squad team started by placing a protective blanket on the floor before unpacking the tv. The issues during set up were photographed and attached to our account. By morning all the apps had been updated and the overnight updates cleared up any issues that we had seen the day before. The picture is great and all the apps are function as they should. The TV rates five stars and the geek squad rates ten. The young lady's name is Kelsey and I believe that young man was Mat.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, just need to work with default settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding picture, just not in its default settings. Took a little while to get it right, had to search online for few specific issues, but all were found on the internet and readily fixed. Sound is very good, but I had already invested in a Zvox soundbar to enhance speech, and so I rely on that mostly, although native speakers are pretty excellent. The TV base is small enough to fit on reasonable cabinet, unlike some of the competitors. Remote is solar: runs out frequently as I forget to keep it stored with backside up, and am not set up to keep it charged. Will eventually learn how to store it. But I have both cable and Roku remote able to do most functions, so not a big issue.

    I would recommend this to a friend
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