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Customer Ratings & Reviews

Your price for this item is $279.99
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The comparable value price is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 666 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, color, gaming experience, easy setup, and brightness of the 55" Class QN90A Neo QLED 4K UHD Smart Tizen TV. Some customers have expressed concerns about the remote control, HDMI ports, price, and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 666 reviews
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Solid purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Upper tier set with good memory capacity, minimal to no buffering issues as a smart tv, no cable hookup. Intensely bright, needed to be turned back to minimum to be viewable in smaller loft. Excellent picture.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Perfect gaming TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the NEO, it’s so bright and ridiculously clear, perfect match for gaming with 120 FPS, makes the game so realistic. Perfect match for my new Xbox series X

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Cam27:

      I am happy to hear that you are enjoying your new 2021 QN90A Neo QLED TV featuring Motion Xcelerator Turbo+ for enhanced motion clarity and are able to take advantage of newer Next-Gen gaming capabilities. Have you been enjoying the Super Ultrawide GameView & Game Bar – our new 2021 features designed to give you the extra edge in your gaming experience?

      If you have any questions about features, settings, etc., Samsung Customer Support is here to help.

      You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    A great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to tv’s, I’m a Samsung guy. All the tv’s in my house are now Samsung and the neo QLED did not disappoint. It was easy to setup, all the apps work great and the picture quality is amazing. I highly recommend this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV - too bad I only needed one...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a crystal clear, feature-packed TV with easy to use controls. The Best Buy price was equal to the lowest price I was able to find after searching the web and local stores. The post sale follow up by Best Buy was also excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are completely satisfied with the new Samsung 55" TV we purchased for my moms TV room. It is big enough and bright enough for her to watch comfortably and she can even read the guide without having to sit just inches away.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This is the one!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV!! Picture is amazing and the feature that converts everything to 4k is awesome! Had everything I was looking for in TV. HDMI 2.1, high refresh rate, apps, iOS connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung TV is amazing, great colors, brightness and clarity. Great to use with apple 4K or native on the apps such as Netflix or Hulu. Sound is also great I often just play music,

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is incredible, I am blown away how good it loos in a bright room. Quite amazing! You see so many more details, its like watching your favorite movies for the first time again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for 120hz gaming!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor - I use this for work and for gaming for the true 120hz refresh rate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV terrible support service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great about this tv other than it will not allow me to connect to the e-arc with my sony str-dh790 receiver it will recognize it turn it on i can hear the sound then within 5 to 10 seconds it reverts back to the tv speakers, did all the trouble shooting with samsung they set up an appointment with the repair shop. They called me back on moday and said they can not repair cause samsung can not ship them the mainboard to replace the on in the tv. Samsung was supposed to get back to me on what to do next but that was 4 days ago and when i try to update my ticket thru sms it just hangs and does not go thru to them. Very frustrating cause i really want to hear dolby atmos , my receiver connects thru optical and bluetooth speakers , but those options can not support atmos. have been trying to get thru to best buy but when i bring up chat it has me wait for 101 minutes that never seem to go down and then it disconnects.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NOatmos,

      Thank you for choosing Samsung’s QN90A TV and for sharing the issues you are experiencing with external device connectivity. Please be sure your firmware is up to date with version 1901.0 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.

      If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
      1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
      2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
      3. Connect the USB thumb drive to a USB port on your TV.
      4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
      5. Follow the on-screen instructions to install the updated software.

      Additionally, please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu.

      Should your issue persist after performing any necessary updates or settings adjustments, please contact Samsung Customer Support again for additional troubleshooting or warranty service. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Brightness, Ease of use

    Rated 5 out of 5 stars

    My go to entertainment companion

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display in all respects. Ease of operation, as well as superior brightness made this purchase an excellent choice. Im very pleased beyond words.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent Sound and Picture Marred by Subpar UI

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For starters, this TV is Excellent when paired with the Samsung HW-950 Sound Bar that I purchased from BestBuy. The video and sound are simply amazing. However, it appears that connecting the antenna and using an optical audio cable are not simple for this TV. The eGuide was not written by someone who understands what users need. I could not get the optical audio to work and ended up donating an expensive Bose 5.1 system that worked with all my previous TVs to Goodwill and then purchasing the Bose SoundBar. Connecting the antenna was another issue. Once I connected my cable TV, I could not connect an external antenna - I had good reasons for using both. Even the Geek Squad could not figure this out. Ultimately, I found a way to use both Cable and my external antenna. So, I have an excellent TV marred by an unintuitive setup (if you are at all a power user) and a faulty optical audio setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Sound could be better. Looks great pleaying the ps5

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TV's that I've purchased. Great picture and quality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning. I purchased this for picture quality and compatibility with my X box series X. Seamless integration with optional Bluetooth speakers, plenty of HDMI ports and runs 120 fps.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv with an amazing picture. I have been looking at oled for a while now but I think the color from this display is superior.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Ease of use

    Rated 5 out of 5 stars

    Love my new Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, it replaced a Sony Bravia 50 inch, which was great, but this This is such much better both color and resolution and how easy the setup was and to use.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Out of sync

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and excellent color, but the sound goes out of sync after 25 minutes on the same channel. Tried everything, but cannot prevent this issue from recurring.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Glitchy,

      Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay

      Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.

      On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through

      If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great value - great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and the right size for our small living area. It was very easy to set up. Basically just plugged it in. Also very easy to get to the different sites that we stream.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Good for Bright Natural Light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line TV. Gets a better picture than the one I had before. QLEDs are a better choice if you are viewing in a room with bright outside light. The only reason I did not give it 5 stars is because I cannot stream my Google Photos as a screen saver anymore and I used to do that all the time.

    I would recommend this to a friend