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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the 55” Class S85D Series OLED 4K Smart Tizen TV (2024) for its exceptional picture quality and vibrant colors. Many praise the ease of setup and sleek design. While some find the remote control less intuitive, the overall experience is overwhelmingly positive due to the superior image quality. The smooth refresh rate is also a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 144 reviews
  • Rated 5 out of 5 stars

    Tv install and new sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture colors are true to color , Great tv. geek squad installed and did a great job would recommend them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsunf S85D

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure that the OLED is as much of an upgrade for my smart tv as I had hoped.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very pleased with our new Samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung TVs I purchased are working great. Bestbuy is terrific and I will continue to buy from them. Thanks Bestbuy! You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAM TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was really nice to me and my husband, they helped us with everything we were In need and looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all my expectations and then some! This is my second samsung tv for my living room and I won't buy another brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing qulity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the t.v is amaxing oled is king Easy to mount and cable management is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv installation was quick and professional technician was responsive helpful knowledgeable and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv great view great volume my kids love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online purchase was easy. Available for pickup as I was informed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVENT TURNED IT ON YET, BUT GOING OFF THE SALESMAN RECOMENDATIONS IT SHOULD BE JUST FINE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this new TV does everything that I ask it to do. A great black friday purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung and Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful purchase and pickup experience. Love the new TV. Excellent all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product/service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV! The delivery service was excellent and as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retiered

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has great service on installation and delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Menu option so easy to follow. Awesome pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV. And buying at Best Buy is so convenient and easy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working after a few months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the TV until it stopped working. Bought it Black Friday week 2024. Didn't start using until we moved and mounted in new house in early December. Early March we got a black screen but could still hear sound. Tried some online tips and started working. A few weeks later black screen again and could not get it to work again. After a few weeks of waiting and dealing with tech they are refunding us. Won't buy the same tv again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ChiliMich,

      It’s unfortunate to hear of the issues that have caused you to return your S85D TV. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    jd

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture is great but sound not very loud n remote very confusing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JohnS,

      Thank you for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.

      If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.

      • Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.

      • Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.

      Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.

      To assist in learning the various functions, please know you can download the your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.

      Please keep in mind the Remote Guide is also embedded into your TV itself under Menu > Settings > Support > Remote Guide.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Samsung OLED tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a used OLED TV in what best buy considers "excellent" condition. Drove over an hour to pick up and the TV Was in a beat up box barely sealed, missing parts. I consider this poor quality control on the part of best buy. Got my money back, as I was not willing to risk taking home a TV someone obviously did not check out. Bought it new somewhere else. Samsung is a great product, otherwise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Loveroffilms,

      We appreciate your feedback regarding parts missing from your TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

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