Customer Ratings & Reviews
- Model:
- QN55S85DAEXZA
- SKU:
- 6578061
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers love the 55” Class S85D Series OLED 4K Smart Tizen TV (2024) for its exceptional picture quality and vibrant colors. Many praise the ease of setup and sleek design. While some find the remote control less intuitive, the overall experience is overwhelmingly positive due to the superior image quality. The smooth refresh rate is also a frequently cited advantage.
This summary was generated by AI based on customer reviews.
Can't go wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV. And buying at Best Buy is so convenient and easy.
I would recommend this to a friendStopped working after a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the TV until it stopped working. Bought it Black Friday week 2024. Didn't start using until we moved and mounted in new house in early December. Early March we got a black screen but could still hear sound. Tried some online tips and started working. A few weeks later black screen again and could not get it to work again. After a few weeks of waiting and dealing with tech they are refunding us. Won't buy the same tv again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChiliMich,
It’s unfortunate to hear of the issues that have caused you to return your S85D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Cons mentioned:Remote control
Samsung OLED tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a used OLED TV in what best buy considers "excellent" condition. Drove over an hour to pick up and the TV Was in a beat up box barely sealed, missing parts. I consider this poor quality control on the part of best buy. Got my money back, as I was not willing to risk taking home a TV someone obviously did not check out. Bought it new somewhere else. Samsung is a great product, otherwise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Loveroffilms,
We appreciate your feedback regarding parts missing from your TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Sound keeps going out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Nov. 2024 and have had numerous instances where the sound goes out. Contacted Samsung once and they helped me get the sound back but in a month or so it stopped working again. This should not happen and am disappointed that I will have to live with this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Canton,
It’s unfortunate to hear of your experience with Samsung’s S85D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
jd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is great but sound not very loud n remote very confusing
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnS,
Thank you for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist in learning the various functions, please know you can download the your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.
Please keep in mind the Remote Guide is also embedded into your TV itself under Menu > Settings > Support > Remote Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Terrible sports viewing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the tv. Can hardly watch sports on it. Tried all the settings but its just a terrible picture. Seems like the tv lags so bad it gets stuck in a slow motion mode at times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Caw22,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Insufficient Brightness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At $1,300, this is certainly not an entry level TV of any style! The brightness is horrible. Why would the brightness and contrast settings be set at maximum on delivery? I'll likely be exchanging this as soon as I've given it a fair chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Annoying,
We appreciate your thoughts on the picture quality of Samsung’s S85D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my TV, easy to set-up, Size is perfect for my room
I would recommend this to a friend