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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 700 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 700 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect tv for our room. My wife loves the look of it. It lays exactly like a picture frame would on the wall and has great picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    55” Frame

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had my Frame TV installed yesterday. Easy to set up and love the look and features. Already had a few comments on the “wall art” as they didn’t realize it was a TV. Love the auto on/off features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Quality Issues, High Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fear Samsung quakity control is an issue and I'm not sure The Frame is worth the price. When the first Frame was turned on it was evident that there was a major issue with the display. The replacement had an issue with the control box. None of the HDI ports lined up to their openings. We simply swapped the box from one to the new one, but that was a major issue with two TVs. Picture quality is good, but there are better TVs for the price. It seems that Samsung is asking a very high premium for the "art" novelty of this set.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Crow,

      I'm sorry to hear of the issues you initially experienced with The Frame TV, but I hope your unit is now functioning as expected.

      Your feedback is appreciated and will be shared with our internal teams.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Finally we have Samsung TV mirroring on Fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Picture, better than expected built in sound quality. My family finds it very easy to navigate through all the user interface/streaming services apps and especially the added "ART" mode with all the art choices. The huge plus for us is,,, finally this "The Frame" TV will connect & mirror to the screen on our Samsung Refrigerator which would not work with 4 past tv models/updates until now. Yet a small thing, it make us very happy! Side note Samsung TV Plus is used more than expected in our household (our 2nd tv with it now) and a requirement going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Looks great, works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality we are very happy with the tv. The app is a little unreliable but the tv functions perfectly. Solar powered remote controll

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Awesome piece of Art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame TV is awesome! It is such a creative way to decorate above your fireplace with a great piece of art, but also a TV when seating at that room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and I got an amazing deal with an open box.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    lovely art

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install. we did not use the factory mount. We bought a more sturdy one. We really enjoy the pictures- it was the reason we bought this model.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Excellent TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for what it is. Not the best picture quality for the price. What sold me was the one wire connection. Art mode is awesome you could easily mistake this for a painting. the matte display is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gold standard of TVs

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Nice slim profile. Look for a sale to maximize value.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Hidden in plain sight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for to disguise your tv, this tv lives up to its hype. the tv itself works great but the art is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found an open box for a great deal, almost half off. Great picture quality and I dont see an issue with the sound as others have mentioned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV is great; telephone cust. serv. rotten

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The only issue I have is with your telephonic customer service. Whit it went on sale your customer service center refused to adjust the price over ht phone (It was within 2 weeks of purchase and in any event, I have $50 Best Buy Membership which meant I had more time to get a price adjustment). I had to physical return the tv ( still in the box luckily) and buy a new one. It was "flash sale" so only lasted a few hours and it was pouring rain. People at store were nice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Your TV becomes a work of art!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Frame TV is really very unique. Terrific TV - crisp bright picture in a room with a lot of natural light. The frame and available artwork makes it a beautiful framed picture. Really happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Why Won't The Painting Mode Stay On?????

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv picture is vibrant. I did not give five stars because the picture/painting will not stay on for more that five minutes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      NOPAINTING,

      We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    55”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 55" Samsung Frame TV is a masterpiece of design and technology. Its stunning 4K display transforms into a work of art when not in use, seamlessly blending into your space. With vibrant colors, sharp clarity, and a user-friendly interface, it delivers an immersive viewing experience. This TV effortlessly marries form and function, making it a standout choice for those who appreciate both aesthetics and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung OLED TV Frame 55 inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv with better graphics of images includes quality sound and brightness All Apps are available to use. Five star!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV, the color is amazing and picture quality is excellent. I love the Frame pictures that are shown when the TV is not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung Frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful TV highly recommended for those who love art and movies

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 4 out of 5 stars

    Great TV but beware of setup box and cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware of the One Connect Box and its cable set up if you need to keep the wall flushed. The alternative in-wall cable is no longer available unfortunately at the moment. Otherwise, it's a great TV overall.

    I would recommend this to a friend