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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 700 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 700 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice. Nice clear picture. Can frame it to look like a picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television! Not only is it a great tv, it’s a piece of art when its not on

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pictures and audio delivery. A nice piece of equipment

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Samsung The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Samsung The Frame TV! It is so great to have arwork on the wall instead of a black screen. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It's pretty but room for improvements

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The art settings leave room for improvement and it doesnt just stay on all the time which is annoying.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JTosch,

      We appreciate your review of Samsung’s Frame TV. So we can better understand the power issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning! This is the best tv I've ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    THIN

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how thin this TV it is great for a large screen in small spaces

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s looks very real, just like a regular painting. And you can watch normal tv.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV. Love the art mode, you can see many masterpieces at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful! Recommend to wall mount professionally.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you plan to wall mount, you will need to schedule a professional to install the frame TV. If you need someone please ask staff. Wall mounting this TV is different than other TV’s. It is heavy. Otherwise The Frame made by Samsung will change the atmosphere of the room you’re in. Watching TV or displaying art, you will be amazed especially when wall mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung TV it looks great and plays great!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Yes!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is sooo clear. We bought a 55” Would have loved a 60”… 65” just too big for our space.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great picture, and awesome form-factor

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV! It looks like a painting hanging on our wall!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clear and excellent picture and colors are wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Love that it fits flat, art mode is amazing, a small simple cord coming from the back.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Picture. Great quality. Setup was easy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture - Super thin - totally looks like a picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and great features. I may have to find a nicer frame, but display the art is the bomb. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Good not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv and quality are great. For the price I’d expect a little more with technical things. The remote sometimes doesn’t work. I’ll press the volume up button once and then it climbs to full blast. Sometimes I press it once and it doesn’t work. Sometimes it works just fine. It comes with Samsung tv which is a plus but with the remote malfunctioning it may take a while to get to a show. Overall I would buy this tv again but only for a lower price. I wouldn’t pay retail for it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fussssioooon,

      I’m sorry to hear your Frame TV’s remote is not working as expected. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds.

      After performing the reset, you'll need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

      If the remote is still not working:
      1. Unplug the TV for 30 seconds, and plug it back in.
      2. Try moving closer to the TV and re-pairing.
      3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
      4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now

      If the issue persists, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung