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Customer Ratings & Reviews

Your price for this item is $340.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 700 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 700 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The subscription is fun for everyone. I would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Second Frame purchased! Love the slim profile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Packaging flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have been 5 stars. Styrofoam protecting the TV screen inside the box was missing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. Works great in our more formal living room. Look like art.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, like the look a lot mainly. Has some backlighting issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Software is more updated than prior Samsungs I’ve bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutley great tv. Mounting is harder than others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Resolution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution. Frames do not align correctly to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! Sales associate extremely helpful. Still don’t like when you walk I. “Process”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent , the picture frame is attractive and useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV for bedroom

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Love the minimal aesthetic on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Frame TV is awesome!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my…I am obsessed with my Samsung Frame tv! It is so awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Order was easy and delivery was fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simoly amazing. And the Best Buy crew that installed it did a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and knowledgeable team members. Thoughtful and patient as well as helpful

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV/digital picture frame with one small caveat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great aesthetics in a room above the fireplace, good picture quality and decent sound. Only issue is the TV has randomly turned on a couple times. This is likely something I need to work out in the settings, but a little jarring for someone in the room.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ComputerbuyerinMN,

      We appreciate you sharing your experience. If your Frame TV automatically turns on when left in Art Mode, it may be due to the SmartThings app, as your TV may still communicate with the SmartThings server even if the TV has been turned off.

      While this issue will be corrected with an upcoming firmware update, you can prevent this issue by temporarily removing the TV from the SmartThings app on your connected phone. Here's how:

      1. On your connected phone, navigate to and open the SmartThings app.
      2. Tap the Devices tab, then tap the Home icon, and then select the location with your TV. Swipe through the rooms to find your TV, and then touch and hold your TV.
      3. Tap Edit, and then tap Remove device. Tap Remove to confirm.
      4. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update. When the upcoming firmware update is available and installed on your TV, you can re-add your TV to the SmartThings app.

      If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV but not great at streaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look and quality of this TV is great but the ability to stream content from the TV isn't. It really struggles with the streaming apps and we use a cheap Amazon Firestick to stream. I streamed from my old Samsung all the time and didn't have these issues. Multiple people have mistook this for an actual painting.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Kchick,

      I'm sorry to hear of the issues you're having with streaming content. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support via the following options:

      1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
      2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

      We look forward to hearing from you.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Beautiful tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice tv/frame to give an intertesting look to your living room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV, if you can get it on sale I would say do it. You won't be dissappointed. Only downside is that it does not come with the attachable frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than a TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! It’s a piece of art and a great TV !

    I would recommend this to a friend