Customer Ratings & Reviews
- Model:
- QN55LS03BAFXZA
- SKU:
- 6503088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.
This summary was generated by AI based on customer reviews.
AMAZING!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing. We have a number of windows in the room and our old OLED was difficult to see clearly because of the glare from the windows and lights at night. With the new screen on the Frame TV, there is virtually no glare either day or night. I was afraid this screen would wash out the colors in the picture but absolutely no problem. Having the box with input separate from the TV is genius as is the solar powered smart remote. I am waiting for the auto rotating mount from Samsung (Best Buy didn't stock these). I can't wait for this WOW item to add to the Frame. I have no complaints at all with this TV. Buy one, you won't regret it.
I would recommend this to a friend- Pros mentioned:Picture quality
Ray
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture, but for a simple guy, its daily use between services is a little too complicated
I would recommend this to a friend - Pros mentioned:Picture quality
Frame TV '22
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice tv, gorgeous picture. Smart is smart here, streaming made easy! Brilliant colors and excellent clarity. Thanks Samsung for another great one. Soft matte screen makes it come alive!
I would recommend this to a friend - Pros mentioned:Picture quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture and good selection on the free sections. I don’t see the need to pay for images if the free ones are good enough.
I would recommend this to a friend - Pros mentioned:Picture quality
Beautiful picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really an awesome TV. Great, crisp picture and sound. Easy setup. And when we aren’t watching tv, it looks like a beautifully framed piece of art! Super happy with my purchase.
I would recommend this to a friend - Cons mentioned:Remote control
Poor Remote Functionality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote software user interface is clunky and at times lacks common sense logic. TV loses logins for some services (XFinity e.g.) randomly. Not pleased with remote.
I would recommend this to a friendBrand response from Samsung
Posted .SJColorado,
Thank you for your review of The Frame TV. For optimal performance, please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Frame TV is great as a TV and Art
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a photographer this is great! I can turn my pictures into paintings and display them as true art in our house when not watching tv. The picture is great as well!
I would recommend this to a friend Keeps dropping art and reverting to "Hell's Kitche
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. I bought this for ART display, not a TV, yet this thing reverts back to the TV regularly... sometimes multiple times a day. Ridiculous.
I would recommend this to a friend- Pros mentioned:Wall mount
The Frame is the real deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with how it fits tightly against the wall and looks like a picture frame! Still on a steep learning curve on how to navigate adding our photos to the screen rotation.
I would recommend this to a friend - Pros mentioned:Picture quality
Frame TV 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is spectacular. The frame is super tight to the wall. The apps are seamless. All our guests think it is actually arr until we show them.
I would recommend this to a friend Worst Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product. We bought this for our basement that we recently finished. It freezes all of the time and is very slow. It came that way out of the box. Would not and will not ever recommend. Samsung can and has done better. Waste of money (and it wasn’t cheap).
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great tv, looks brilliant!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this TV, it looks fantastic mounted on a wall or even just on a stand. Good picture quality and features, highly recommended!
I would recommend this to a friend Purchase this somewhere else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after installing the TV, a vertical line appeared on the TV. Since I purchased Geek Squad support, I called Best Buy customer service line. I was shuffled between multiple departments over the course of 30 mins before finally speaking to someone. I was told that someone from Geek Squad would call me back within two business days. When two business days passed, I called again. This time it took over an hour on the phone and online chat before I spoke to someone. I was then told that despite having Geek Squad protection, they were unable to have anyone come to my home to address the issue and that if no one called within another two days, to call back again. I still haven’t heard from them. Instead, I called Samsung customer service who was able to schedule a repair appointment and fixed the issue since was still under warranty. The customer service with Best Buy has been horrendous and Geek Squad even worse. In the future, I will make all my electronic purchases somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnnoyedAtBestBuy,
Please know you are leaving a review and 1-star rating for the 55" Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Frame TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! So nice not to have a big black rectangle over my fireplace when I'm not watching something. Looking forward to playing more with uploading photos
I would recommend this to a friend - Cons mentioned:Remote control
Great TV, remote died...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome, I installed it right in front of a window and you can barely notice the reflection of sunlight both on or off. The only reason I didn't give it 5 stars is because the remote just died on me after less than one hour of use, I called Samsung and have been waiting for over a month for a remote control replacement, but nothing yet...
I would recommend this to a friendBrand response from Samsung
Posted .SergioP,
We appreciate you sharing the details of your remote issue and for your patience while waiting for your replacement to arrive. If you haven't received a delivery update yet, please reach Samsung Support and an agent will gladly help with this.
You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it in sale so that helped me convicne myself to splurge. Definitely looks nice but recommend buying a frame eventually for it
I would recommend this to a friend Didn’t work out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review the TV performance. This installation requires a separate power box to be run from the TV to some other location in your room within about 7 feet. Our location for the router is up and over the fireplace at about 25 feet away. That’s the “secret” of how they make the screen so flat…less innards. The installers recognized it quickly so we looked at what else was on sale and they returned the “Frame”, picked up the replacement and installed that one instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FrankS,
It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Pros mentioned:Picture quality
Unique and luxurious TV!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing that this looks just like a piece of art! Excellent picture quality as well. Very happy with the purchase
I would recommend this to a friend - Pros mentioned:Picture quality
55" Frame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is awesome. Bezel was very easy to install and fits great. Picture quality is awesome. Art looks very realistic.
I would recommend this to a friend - Pros mentioned:Art mode
FireplaceTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great over my fireplace. When the TV is not on there are pictures displaying which provides the picture frame effect!
I would recommend this to a friend