Customer Ratings & Reviews
- Model:
- QN55LS03BAFXZA
- SKU:
- 6503088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Tv quality
Upscale TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv just makes me happy! No longer have a big black rectangle over the fireplace. So many choices to fit my mood. Love it!
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing 4k tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best tv we ever owned. 4k smart tv with game enhancer mode. A great tv for movies and gaming.
I would recommend this to a friend - Pros mentioned:Ease of use
As described
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and essy to instal on the wall!! Great ease to use thanks to the app !! I reccomand
I would recommend this to a friend No smart hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine but the Samsung Smart Hub won’t load. Therefore, the TV is not smart
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasR,
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Wall mount
Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with how it hangs on the wall, the art work and the one connect. Software is a little slow.
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolutely amazing. I thought it was a printed picture when I viewed it at the store. Love it.
I would recommend this to a friend - Pros mentioned:Picture quality
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy mounted it on bedroom wall, perfect picture! Couldn’t be happier with the tv and install.
I would recommend this to a friend - Pros mentioned:Picture quality
Happy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp picture. Love it!!! I would highly recommend this tv to all looking for excellent viewing.
I would recommend this to a friend - Pros mentioned:Tv quality
Love this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale. Great TV. Installed on wall and have been very happy. Home run for Samsung
I would recommend this to a friend Frame TV turns on randomly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless Frame TV, I just keep it off now and use it like a regular TV. Frame TV randomly comes on at 2 I. The morning and other times. Startles the daylights out of you. Samsung must not be testing there products and rely on customers to do there testing. I have read hundreds of blogs, reset the TV, running current updates. Tried turning off anything that can remotely turn this thing on when in frame mode with no luck. This TV cost 3x more than any other in this size. When it works in frame more, it was worth it, but only lasted about a month. Everytime you reset the TV, you have to reload apps and passwords. Way too much personal time dealing with new untested technology.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FredS,
It’s unfortunate to hear your Frame TV is turning on by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks nice, however only works with Samsung receiver box. Can’t even run power to the TV, it has to go through the box. Doesn’t work for my install where it’s going over a fireplace with no console below. All the wires are in the wall with no place for this massive box. Fortunately I realized before mounting. So this is going back to Best Buy tomorrow. Which is to bad BC we liked the Art feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NickC,
I'm sorry to hear of the misunderstanding regarding the One Connect Box. This is required for use as it houses all input connections - including power.
Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
- Pros mentioned:Picture quality
Get one!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fantastic, I am sure the sound is good but we also purchased the sound bar with subwoofer.
I would recommend this to a friend Disappointed. Poor picture quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this tv. Not only is it glitchy, but I’d actually go so far as to call the picture quality poor. Bought it to replace a 15 year old Samsung that was starting to have speaker issues. If it wasn’t so much trouble, I’d reinstall the old tv and buy a sound bar. My old Samsung is light years better. Lots of regrets.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Luke,
Thank you for your review. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rene
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jury is still out… but time will tell. I hope the sound improves
I would recommend this to a friendBrand response from Samsung
Posted .ReneC,
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV, however after the first week, the sound stopped working. Called Samsung, they ran a few different tests and determined it was toast. Best Buy was great and offered to swap it out for a new one, however there's a two-week lead time. Giving it another try but skeptical.
I would recommend this to a friendBrand response from Samsung
Posted .Syracuse,
It’s unfortunate to hear that your experience with Samsung’s Frame TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Ease of use
Great for home!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, easy to navigate, love the aesthetic it brings to our room!
I would recommend this to a friend - Pros mentioned:Picture quality
The frame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool. Great picture quality. Love the different options of artwork.
I would recommend this to a friend - Pros mentioned:Art mode
Great TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. The art mode is fun and my ps5 runs really well on it. The and I are happy.
I would recommend this to a friend - Pros mentioned:Art mode
The Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Art work is awesome. Tha ability to add your own style is wonderful.
I would recommend this to a friend Samsung Frame TV - Sorry I bought it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an expensive, in my opinion, Samsung Frame TV, and then paid $200 to have technicians come out and connect my TV and make sure all the apps were working, etc. They were very helpful, but even they couldn’t connect to Samsung and I don’t blame them for that, it is a problem from Samsung’s end. Now I can’t get YouTube TV, which is my provider. The techs thought it was a temporary problem at Samsung and would resolve quickly. I tried repeatedly all day today to connect with no success and now I see in online forums that it is a frequent problem with Samsung TVs. I love the look of the Frame TV, but I’m afraid I’ll have to be returning it. Very frustrated!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SuzanneS,
Thank you for sharing your experience. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist