Customer Ratings & Reviews
- Model:
- QN55LS03BAFXZA
- SKU:
- 6503088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class The Frame QLED 4K UHD Smart Tizen TV's picture quality and Art Mode, with many praising the ease of use and the TV's overall aesthetic appeal when wall-mounted. However, some users expressed frustration with the remote control's intuitiveness and reported occasional software issues. The TV's performance and reliability were also subjects of mixed feedback. While many found the TV to be a great addition to their homes, some experienced technical difficulties.
This summary was generated by AI based on customer reviews.
Exceeded expectations!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew the marketing campaign but I was still blown away when I saw it in person. Looks so good and adding the extra bezel (shouldn’t be so expensive but try and find it on sale) makes a big difference!
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Only issue that I have is if you have another Samsung TV next to each other the TV control send directions to both tv's when instead you only want one to receive the requests.
I would recommend this to a friendPoor Quality Contr by Best Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has dented screen but was listed as excellent. Got it all the way back home and turned it on before I saw it. Couldn't take it back because I had to borrow a car just to get it. While not samsung's fault, it does reflect poorly on Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KazH,
We appreciate you sharing your experience with The Frame TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worst Overpriced TV Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV we've ever owned. First- there is no frame on the frame TV (but it does come with a wall mount?). If you purchase a frame separately, the TV does not function. At baseline it is glitchy, includes ads, and user interface is terrible
No, I would not recommend this to a friendSecond time the charm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is great. Installation damaged one of the brackets so they had to exchange the whole TV. Second install was much better with a different technician. Great TV.
I would recommend this to a friendBuy something better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money or get something better. This tv is terrible. It’s full of bugs from getting very hot to not pairing with a remote to not being able to use the search on many apps (it skips over letters in the search for YouTube, Tubi, Max). I hate this tv, it has been a waste of time and money.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is terrible. The remote doesn't work most of the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicoleB,
I’m sorry to hear your Frame TV’s remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
FRAME is perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy we decided on the FRAME. We have other Samsungs, so the os was easy to use. The size and look is absolutely perfect for an above the the fireplace TV.
I would recommend this to a friendGreat product but Best Buy can’t install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Unfortunately, BRST buy is not able to install this item in many circumstances. Be aware of that when making your purchasing decision.
I would recommend this to a friendAbsolute Garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I've ever owned.... Realize this is the frame version, but it should still be a functional TV.....absolute worst TV EVER!! Remote is terrible.....VERY slow and non-responsive.....VERY clunky. Cannot recommend in any way!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .cbg4uk,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nice TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing is I wish Best Buy told me it needed an electrician to come into my house to put the wire in the wall. Geek squad refused to do it.
I would recommend this to a friendHorrible Customer Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio doesn’t work, Best Buy won’t do anything. Due to it being past return window although tv is was recently opened and right away gave me problems. Horrible customer service regarding this issue.
No, I would not recommend this to a friendGreat, sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far, I did not expect a monthly subscription for the artwork though for the prive tag. Overall good experience and quality
I would recommend this to a friendGreat for our needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that its minimal design makes it look like a picture frame and does not overwhelm a space. Decent picture but there are better out there.
I would recommend this to a friendBeautiful piece of art
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of art, best part is it comes with its own hook up kit and external usb tv box.
I would recommend this to a friendSamaung Frame
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. This TV is amazing, I like the fact that you can put your own personal pictures and customize it the way you want it, 
I would recommend this to a friendOnly for Displaying Art
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is only awesome for displaying Art. Spend your money on a better tv if you need a tv to watch tv shows and movies.
No, I would not recommend this to a friendGreat option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matte screen brings the art to life. The Samsung One option brings free channels for both news and entertainment.
I would recommend this to a friendBuyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less then 24hours after setting it up. Now the OneConnect box just clicks and the TV doesn't turn on. Tried powercycling, unplugging and plugging back in all cables and connections with the same result. Totally unusable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenniferB,
We appreciate you sharing your experience with The Frame TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love my Samsung Frame TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my purchase and installation (TV came with a flat mount). We love it and the service was excellent all the way around.
I would recommend this to a friend