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Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 273 reviews

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Rating by feature

  • Picture Quality
    4.8

    Rating 4.8 out of 5 stars

  • Sound Quality
    4.4

    Rating 4.4 out of 5 stars

  • Brightness
    4.7

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Rating 4.3 out of 5 stars with 5 reviews

Page 1 Showing 1-20 of 273 reviews
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Features, Frames

    Rated 5 out of 5 stars

    Buy it for the art

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    As others have said, you buy it for the art, not the tv. I like the picture setting on natural for everyday tv watching. Bought the lighter brown bezel frame for it and love the look. I added 37 recent vacation pics which was easily done with my samsung phone. I set it to change the picture every 3 minutes. I made sure I took lots of landscape pics so they would fit on the screen well. INSTALLATION: The install went OK, but I can see why people complain. The wallmount is one of the most over-engineered things I have ever seen. Some engineer spent a lot of time designing it. The nicest feature is being able to level it after it is on the wall. I used 2" desk grommets to hide the cable in the wall for a clean install. The menu on the tv is very busy. It would be nice to be able to simplify it. I like the smart menu and remote on my older samsung tv better. Overall, I am very pleased. If you consider what it would cost to buy multiple pieces of art and have it framed, this tv is a real bargain!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    More information needed

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Love the tv. Wish the salesmen gave you more information regarding the installation of tv. The tv has a special wire that can not go behind the wall. Installers mentioned that majority of TVs were returned because of installation issues.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Buy it!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Best decision ever! I hate how normal TVs, even when mounted, become the center of focus in a living room. The Frame blends beautifully with other works of art and it gives the space a more refined look. Will never buy another normal TV again. Now granted, at night the TV reflects more light than a normal painting but during the day it blends perfectly.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Mind the Gap

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    |
    Posted .
    Owned for 1 month when reviewed.

    The Frame TV is a stunner but very disappointed that the “0% gap” wasn’t able to be achieved by our Geek Squad Installation crew. Apparently the newer mount isn’t as flush as the old one, and out of caution (and potential damage to the TV) our installer left us with a sizeable gap between the frame and our wall.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    90 percent happy with purchase

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Haven’t had it long, but so far so good. Wish I knew I couldn’t put the cord that comes with it in the wall. The Geek Squad person who mounted the TV said there’s another cord I could buy. Inconvenient, but not awful.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A great experience to have in your home!

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    An amazing addition to our home. No blah black object when TV is not being used. This brings a wall to life.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is a fantastic tv and blends in perfectly with other art. I wish all of my tvs were frames.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice piece of art

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Despite the price it looks amazing on the wall. Doesn’t really feel like TV, but piece of art

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    3 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Frame TV without available frames is useless.

    |
    |
    Posted .

    Average TV. Beware, it Does Not come with any “frames” in the box and getting a white frame for this tv is nearly impossible with at least. 3-4 week special order wait on some sites. Samsung isnt even selling them anymore on their site since this TV was updated to the 2021 model, this is the 2020 model. Wish I would have done more research on the frames aspect of this TV. Find the frame you want before you buy this because you may not be able to get it which makes getting this tv a waste. Just buy a better 55” tv with the money you saved. Like a Sony.

    Features

    Picture Quality
    3 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bastrop,

      I'm sorry to hear you are experiencing difficulties finding The Frame TV's Customizable Bezel in Modern White. If you are looking for this product for The Frame 55" (2021) - the model in which you are reviewing - Please know this is available. The model number for this bezel is VG-SCFA55WTBZA.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Features

    Picture Quality
    3 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    The Frame

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    Great concept and art but screen technology is a little dated.

    Features

    Picture Quality
    3 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    Brightness
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Frames, Picture

    Rated 5 out of 5 stars

    Frame TV is beautiful!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This Frame TV is beautiful! My Mother-in-Law has wanted one of these for over a year. This year I found it on sale for $999 (55”) and couldn’t pass it up. It fits her decor and doesn’t look out of place in her modern home. Picture is excellent! Sound is not bad it you plan to use without a sound bar. I always recommend a sound bar but for this installation the sound bar just does not fit the decor. Overall the TV is perfect for someone that wants a TV but doesn’t want to look at a TV when it’s not in use.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Frames, Set up

    Rated 5 out of 5 stars

    Frame lover :)

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Love this sleek look. Very easy to install. Very beautiful screen. Side note. Not impressed with the Bezel colored frame trim. Once on it makes it look more like a TV

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Frames, Picture

    Rated 5 out of 5 stars

    TV≈BEAUTIFUL & SuperThin/ Bespoke FRAMES Avail

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is beautiful and incredibly thin. What’s more, we were able to use this to present one of the worlds most luxurious products. And you can also add a picture frame: one of literally thousands of different options on this which is cool

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Frames
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Entry Room Art

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Great way to add some decoration to your entry room. Initially, I did not intend to put a tv on my entry room because of people coming through in and out and the overall bulkiness that may reduce the overall spacious environment. This Samsung Frame was able to check those boxes off and increase the overall aesthetics of my entry room with a splash of gold. I mounted the tv on my stair case and hid all the wiring behind the dry wall in a very small storage space underneath my stair case. Guests often think it’s an actual picture frame. The remote control that comes with the frame isn’t the best, but you can use your phone as a controller, or use your own pictures as art through your phone. Currently the family photo is set to be in the frame. Overall, I enjoy this tv more for the aesthetics than the features itself.

    Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Picture

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The picture is great. The art is beautiful. They do have several free pieces, however, you do have to pay for a subscription to get access to other pieces of art. Supposedly you can upload your own photos. I tried from the app, but you have to pay for a subscription. It seems that you can possibly upload from a USB drive for free; I haven’t tried it yet so not sure if it works or how easy/difficult it is. I did not use the wall mount the TV came with as it is fixed. I bought another mount that sits flat, but will extend out and pivot from side to side. I’m glad I bought this since we mounted our TV above the fireplace and it’s nice to position down when watching TV.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Frames, Set up

    Rated 5 out of 5 stars

    Love my Frame TV

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Definitely a want and not a need but I love it. Install was pretty easy. It has a special cable that goes from the TV to the control box, so you need to run that through the wall unless you just want to hang down. It carries signal and powers the TV. All connectors go to the control box. Not a fan of the Samsung software but its fine and comes with all the streaming apps. Photo is from my old cellphone and they look great if you convert them to 16:9. TV will hibernate and has motion detection so when you walk into the room it will display a picture.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Features, Frames

    Rated 5 out of 5 stars

    Super Awesome Frame TV!!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love Love Love this Tv. It’s exactly what we hoped it’d be and more. Not the best quality but that’s not why you’d buy it. The art features are excellent. Just make sure to convert your photos to 16x9 ratio to fit the whole screen when displayed.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Wow! Framed art!

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    I must have low expectations because this TV blew them out of the water. To be fair I've only ever owned really cheap TVs up until now so the leap was pretty significant but this TV is amazing. See below for why. First of all does it look like framed artwork? Yes. As you are walking into the room at first glance this looks like vibrant backlit art. If you keep looking then you start to uncover the secret but since I am trying to hide my TV in plain sight, this 100% delivers. I love that all of the cable management can be done separately from the TV itself. Really does wonders for aesthetics. Is the picture high quality? Obviously I'm not a gear junkie like everyone else because this TV to me is very nice looking. The nicest I've ever owned. I'm sure there are nicer out there, but this thing LOOKS LIKE A FRAMED PICTURE. You have to make some compromises for the TV to be as thin as it is. How does it mount? Honestly I didn't have any trouble mounting this to the wall. Found 2 studs, measured everything up, followed the instructions, got it right the first try. If you plan to take your time and do it right, you won't have any difficulty. Overall impression? This TV is NICE. I'm very pleased with it. I also bought the teak frame and it totally transforms this into "huh that does kinda look like art" to "WOW this TV actually looks like art!". It should come with them IMO but I can see people wanting to buy a specific color to match their space.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justin,

      Thank you for purchasing Samsung’s new 2021 Frame TV. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung TVs!

      ~ Samsung Specialist Samsung

  • Features

    Picture Quality
    4 out of 5
     
     
     
     
     
    Sound Quality
    2 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Picture

    Rated 5 out of 5 stars

    Samsung frame a must for any Decorist.

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Unprecedented decor must have exclamation. Beautiful picture bright and luminous gorgeous hanging on any wall in any settingz

    Features

    Picture Quality
    4 out of 5
     
     
     
     
     
    Sound Quality
    2 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Beautiful—would buy again.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    It’s beautiful! The screen quality is excellent—vivid colors and sharp images. The only things are that (1) the remote can be a little jumpy at times, and (2) the process to upload your own images is kind of annoying. The SmartThings app is cool for lots of things, but uploading images to your tv isn’t one of them. It would also be cool if the sounds for Ambient mode were continuous, rather than short loops. Overall, I’d still buy this tv again! I get tons of compliments.

    Features

    Picture Quality
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Brightness
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lauren,

      Thank you for choosing The Frame TV and for sharing your experience with the SmartThings app, as well as remote response time. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
      1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
      2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
      3) The ENTER key is the button in the center of your directional ring.

      You may also want to optimize the Smart TV performance and further address your issue with remote response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care

      I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

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