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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 298 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the incredible colors and picture quality, sleek design, and user-friendly Tizen software of the 55" Class The Frame Series LED 4K UHD Smart Tizen TV. While some customers experienced installation issues and concerns with the remote control, many found the TV to be beautiful and well-priced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 298 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Tele

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, and I use it daily. I didn't realize how much I’ve enjoyed this tv until i want on vacation and had to use a television that was not made by Samsung. All in all, I do recommend it. The ability to add photos is nice and it really does look a painting, capturing the texture and all.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Entry Room Art

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to add some decoration to your entry room. Initially, I did not intend to put a tv on my entry room because of people coming through in and out and the overall bulkiness that may reduce the overall spacious environment. This Samsung Frame was able to check those boxes off and increase the overall aesthetics of my entry room with a splash of gold. I mounted the tv on my stair case and hid all the wiring behind the dry wall in a very small storage space underneath my stair case. Guests often think it’s an actual picture frame. The remote control that comes with the frame isn’t the best, but you can use your phone as a controller, or use your own pictures as art through your phone. Currently the family photo is set to be in the frame. Overall, I enjoy this tv more for the aesthetics than the features itself.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. The art is beautiful. They do have several free pieces, however, you do have to pay for a subscription to get access to other pieces of art. Supposedly you can upload your own photos. I tried from the app, but you have to pay for a subscription. It seems that you can possibly upload from a USB drive for free; I haven’t tried it yet so not sure if it works or how easy/difficult it is. I did not use the wall mount the TV came with as it is fixed. I bought another mount that sits flat, but will extend out and pivot from side to side. I’m glad I bought this since we mounted our TV above the fireplace and it’s nice to position down when watching TV.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Frame lover :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this sleek look. Very easy to install. Very beautiful screen. Side note. Not impressed with the Bezel colored frame trim. Once on it makes it look more like a TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Beautiful—would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s beautiful! The screen quality is excellent—vivid colors and sharp images. The only things are that (1) the remote can be a little jumpy at times, and (2) the process to upload your own images is kind of annoying. The SmartThings app is cool for lots of things, but uploading images to your tv isn’t one of them. It would also be cool if the sounds for Ambient mode were continuous, rather than short loops. Overall, I’d still buy this tv again! I get tons of compliments.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lauren,

      Thank you for choosing The Frame TV and for sharing your experience with the SmartThings app, as well as remote response time. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
      1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
      2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
      3) The ENTER key is the button in the center of your directional ring.

      You may also want to optimize the Smart TV performance and further address your issue with remote response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care

      I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow! Framed art!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must have low expectations because this TV blew them out of the water. To be fair I've only ever owned really cheap TVs up until now so the leap was pretty significant but this TV is amazing. See below for why. First of all does it look like framed artwork? Yes. As you are walking into the room at first glance this looks like vibrant backlit art. If you keep looking then you start to uncover the secret but since I am trying to hide my TV in plain sight, this 100% delivers. I love that all of the cable management can be done separately from the TV itself. Really does wonders for aesthetics. Is the picture high quality? Obviously I'm not a gear junkie like everyone else because this TV to me is very nice looking. The nicest I've ever owned. I'm sure there are nicer out there, but this thing LOOKS LIKE A FRAMED PICTURE. You have to make some compromises for the TV to be as thin as it is. How does it mount? Honestly I didn't have any trouble mounting this to the wall. Found 2 studs, measured everything up, followed the instructions, got it right the first try. If you plan to take your time and do it right, you won't have any difficulty. Overall impression? This TV is NICE. I'm very pleased with it. I also bought the teak frame and it totally transforms this into "huh that does kinda look like art" to "WOW this TV actually looks like art!". It should come with them IMO but I can see people wanting to buy a specific color to match their space.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justin,

      Thank you for purchasing Samsung’s new 2021 Frame TV. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung TVs!

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love my Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a want and not a need but I love it. Install was pretty easy. It has a special cable that goes from the TV to the control box, so you need to run that through the wall unless you just want to hang down. It carries signal and powers the TV. All connectors go to the control box. Not a fan of the Samsung software but its fine and comes with all the streaming apps. Photo is from my old cellphone and they look great if you convert them to 16:9. TV will hibernate and has motion detection so when you walk into the room it will display a picture.

    I would recommend this to a friend
  • Cons mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Buy it for the art

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others have said, you buy it for the art, not the tv. I like the picture setting on natural for everyday tv watching. Bought the lighter brown bezel frame for it and love the look. I added 37 recent vacation pics which was easily done with my samsung phone. I set it to change the picture every 3 minutes. I made sure I took lots of landscape pics so they would fit on the screen well. INSTALLATION: The install went OK, but I can see why people complain. The wallmount is one of the most over-engineered things I have ever seen. Some engineer spent a lot of time designing it. The nicest feature is being able to level it after it is on the wall. I used 2" desk grommets to hide the cable in the wall for a clean install. The menu on the tv is very busy. It would be nice to be able to simplify it. I like the smart menu and remote on my older samsung tv better. Overall, I am very pleased. If you consider what it would cost to buy multiple pieces of art and have it framed, this tv is a real bargain!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    it's an artworks in my living area

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    masterpiece in my living area, very beautiful i received many compliments with this tv, i set up as a picture gallery in my wall and they never knew it was a TV until I turned it on, the only downside it's pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, plus looks wonderful on the the wall without having to stare at a big black screen! The art settings are fun and people have to look closely to see the mat isn’t real. The thinness of the tv itself lends it beautifully to the concept of art/ TV. Highly recommend,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone loves our Frame TV!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Frame TV. All of our guests comment on it and like it! Besides it not looking totally like a TV, it has airplay! Airplay allows you to project what's on your iphone onto the TV. I also like how it comes with Samusing TV Plus with a few channels including T2 Tennis TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv size

    Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision ever! I hate how normal TVs, even when mounted, become the center of focus in a living room. The Frame blends beautifully with other works of art and it gives the space a more refined look. Will never buy another normal TV again. Now granted, at night the TV reflects more light than a normal painting but during the day it blends perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame TV is beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Frame TV is beautiful! My Mother-in-Law has wanted one of these for over a year. This year I found it on sale for $999 (55”) and couldn’t pass it up. It fits her decor and doesn’t look out of place in her modern home. Picture is excellent! Sound is not bad it you plan to use without a sound bar. I always recommend a sound bar but for this installation the sound bar just does not fit the decor. Overall the TV is perfect for someone that wants a TV but doesn’t want to look at a TV when it’s not in use.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    More information needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv. Wish the salesmen gave you more information regarding the installation of tv. The tv has a special wire that can not go behind the wall. Installers mentioned that majority of TVs were returned because of installation issues.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great common area RV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the frame TV. I have two now. The wife hates having TVs visible, especially in common areas. These look like pictures hanging above the fire place and the dresser in the master bedroom. No wires visible. We ran the power cord through a PVC pipe behind the wall. I will probably buy another one for the basement during the remodel next year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frames the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, love the stand by painting options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    55” frame tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is everything I hoped it would be. Easy install and easy set up! I ran my cable in the wall and to a power box giving it a true wireless look.

    I would recommend this to a friend
  • Cons mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Fussy to hang, but worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv. Samsung has the best ux I've interacted with. The split-bracket wall mount does an excellent job, however it is overly complicated and a nerve wracking pain in the neck to install. Ultimately, I love this display so much that I'm still giving it 5 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Wall mount

    Rated 4 out of 5 stars

    Mind the Gap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame TV is a stunner but very disappointed that the “0% gap” wasn’t able to be achieved by our Geek Squad Installation crew. Apparently the newer mount isn’t as flush as the old one, and out of caution (and potential damage to the TV) our installer left us with a sizeable gap between the frame and our wall.

    I would recommend this to a friend
  • Pros mentioned:
    Tv size

    Rated 5 out of 5 stars

    Love my new Samsung Frame tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with my new Samsung Frame tv. The color and quality is excellent and easy to navigate. Shaquil from the Waldorf Maryland store was thorough and professional. He took his time measuring everything and installed my new tv perfectly.

    I would recommend this to a friend
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