Customer Ratings & Reviews
- Model:
- QN55LS03AAFXZA
- SKU:
- 6451485
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the incredible colors and picture quality, sleek design, and user-friendly Tizen software of the 55" Class The Frame Series LED 4K UHD Smart Tizen TV. While some customers experienced installation issues and concerns with the remote control, many found the TV to be beautiful and well-priced.
This summary was generated by AI based on customer reviews.
Flat Screen TV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Performs just as we had hoped. Nice addition to the living room.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monster tv cool features best of its kind. Has hdmi 2,1!!!
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift. So don’t know much about it. Kids are very excited about it
I would recommend this to a friendGeek squad rocks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is great! Very professional. Knows their stuff.
I would recommend this to a friendSamsung 55" Frame TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY FABULOUS FRAME TV!!!!!Yes, I'm very happy and so impressed.
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the frame tv! A must buy for anyone who loves art and entertainment
I would recommend this to a friendArtsy fartsy good time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tv. It’s a picture. It’s a good time and art.
I would recommend this to a friendAmazingly Awesome tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing qualities to this tv and super thin love the art mode
I would recommend this to a friendSamsung frame
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the frame looks so so so good up on the wall.
I would recommend this to a friendFrame TV is classy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. The frame is the future for wall mounted TV’s.
I would recommend this to a friendGood so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the concept of the frame TV, still learning the functions.
I would recommend this to a friendlooks GREAT, works intermitently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV seems to be haunted by a ghost as it turns itself on & off. It also has grainy reception. I'm hoping that an easy repair can be made. Unfortunately I couldn't schedule an online or over the phone as I didn't have the serial number handy (which probably would've been super simple to find if I was able to actually speak with a human being, instead I was abruptly informed to call back when I had the serial number and hung up on by a robot......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dscalvo,
Thank you for your review of the 2021 Frame TV. We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment.
While you are waiting, please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If you still need your TV's Serial Number to schedule a service appointment, using your TV's remote go to: Home > Settings > Support > About TV.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Cons mentioned:Wall mount
Samsung Should Be Embarrassed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even gotten the TV on the wall yet. Samsung, you should be embarrassed with what you charge and the garbage wall mount “instructions” you include. Fortunately there is YouTube to help for free because $1600 to Samsung is apparently not enough incentive... I know many have left similar reviews, maybe they will take notice. As it stands Samsung has ruined my day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ComeOnSamsung:
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours.
Please contact 1-800-SAMSUNG for support mounting your TV. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television stopped working after two weeks. Not sure if there are lemons within the TV world, but I'd say this was one. First the remote stopped working. Then the TV eventually stopped working altogether after a day or two of the remote not working. Luckily it was within Best Buy's 15 day purchase and they took it back! Amen Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lemon,
Thank you for your review of The Frame TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Big !
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.55 was too big. Yes, too big! Overwhelming for master bedroom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .2nTub,
Thank you for your review of The Frame TV. Please know this model also comes in 43", which may be a better fit for your bedroom.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Disappointed again With Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed with another Samsung product.Unfortunately Samsung is one of the few companies that makes the smart screen TV. My wife wanted it for Christmas so I bought it for her we bought a new house and waited to get it hooked up. Didn’t work. Was beyond our return time frame. Worked with Samsung work with Best Buy. Samsung was supposed to come Best Buy was supposed to call… I feel like a dog chasing my tail. Still don’t have it worked out and Christmas is only three days away. Would love to give you a glowing review but we can’t even get it to work. We have troubleshot for hours with Samsung techs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RandC,
Thank you for choosing The Frame TV and for sharing your experience. I am very sorry you have tried troubleshooting without success. Please contact Samsung Customer Support again so we can gather further information on your issue and provide you with assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Not Worth The Money - It Turns Off By Itself
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason you'd buy this TV over other brands is to display art. Unfortunately, the art turns off within one minute. I've look at all the timer, clock, and power settings and nothing is set to automatically turn off the TV. However, it turns off at will. I turn it back on and it shuts off again within one minute. I've tried all the suggestions from Samsung and even run diagnostics against the TV. It still turns off. Avoid this TV and spend a lot less for a comparable TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TvTurnsOffItself,
Thank you for choosing The Frame TV and for your review. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
Additionally, please also make sure the motion sensor (located at the bottom of the TV) is not blocked, as this could be affecting your picture.
If the issue persists, please try the following troubleshooting steps:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Don't buy this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks great but so far it has been broken more than working. Multiple calls to Samsung. Not worth it.
No, I would not recommend this to a friendNot as described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with frame as described. Terrible sound quality.
No, I would not recommend this to a friend- Cons mentioned:App, Remote control
Has it’s flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has its good and it has its bad. I bought this tv primarily as an art frame. I had it installed by a professional, and he didn’t have issues with the wall mount. It was a good spend of $125. The good: As an art frame, the tv looks great. I get a lot of compliments. The tv is thin and if someone isn’t really focused on it, it’d pass for actual art, well during the day. The bad: regardless of any settings or the brightness in the room, the tv will randomly get bright and then go back to normal or sometimes to a darker setting it normally doesn’t let me do. This happens with zero change in the lighting in the room and with auto brightness turned off. The smart things app you use to control it from your phone is garbage. It’s so buggy and the interface is terrible to deal with. Also, I have two televisions in close proximity, so using either remote affects the other one. Telling my echo to turn on or off my primary tv also affects this tv. I haven’t found a solution for that yet online. Makes controlling the TV’s an issue. Would I purchase again, maybe, but only when on sale. But my next primary tv won’t be a Samsung, to avoid the tv remote issue.
I would recommend this to a friend