Customer Ratings & Reviews
- Model:
- QN55LS03AAFXZA
- SKU:
- 6451485
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the incredible colors and picture quality, sleek design, and user-friendly Tizen software of the 55" Class The Frame Series LED 4K UHD Smart Tizen TV. While some customers experienced installation issues and concerns with the remote control, many found the TV to be beautiful and well-priced.
This summary was generated by AI based on customer reviews.
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommended this product. We have had nothing but issues with it since we purchased it. We have had to purchase and install new router l, new HTMI cable, two new cable boxes. We complained week ago to Best Buy and they were going yo have someone contact us last Saturday. No phone call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Colleen,
Thank you for your review of The Frame TV and for sharing your experience. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Audio issues makes it unwatchable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio sync issues to actual tv audio (no sound bar even hooked up). Never had an issue with the previous tv this replaced or any other tv in the house. Have to use the tv remote to turn off the TV (typically we use just the cable box remote). We will be returning this to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mozzy,
Thank you for purchasing The Frame TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Junk - doesn’t work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap doesn’t even work and I installed it after the return window (by 20 days) due to a remodel taking longer than we expected. So frustrating. What a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello aubell,
Thank you for sharing your experience with The Frame TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Don’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this tv. Has a smart option that makes the tv do crazy stuff. I would not buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for your review of The Frame 55" Smart TV. We appreciate your thoughts on the various Smart functionalities included with this TV. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Frame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV great picture quality. We have it hanging above our mantle and we get nothing but compliments people don’t even realize that it’s a TV.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Love the Picture Frame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dual purpose of the picture frame tv was worth the cost! The picture quality and the ease of using the tv is top notch. I love this tv and would highly recommend it to anyone who is looking at a space that could use some art and/or a tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic Viewing Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! We have been loyal Samsung customers for years, especially with their TV's. The QLED line was super impressive to begin with, and they've gone and made it even better! The packing was secure, the install was great (we didn't use the stand), and the utilization of the set up with the HDMI ports was simple. It's a captivating and beautiful experience on such a large screen. We have this mounted on the wall in our great room. This is my favorite spot to watch Netflix originals in their 4k format. Ladies, I encourage you to view Bridgerton on this TV... I promise you will thank me later! Samsung has ensured we will stay loyal customers. Highly, highly recommend!
I would recommend this to a friendBrand response from Samsung
Posted .Joan1020:
Thank you for purchasing Samsung’s new 2021 Frame TV. I am glad you are enjoying the design of your new TV, minimalist-inspired and intended to enhance any space. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Very clear the images are great! When the TV is off it looks like a painting. Only issue is that Samsung wants you to pay a monthly fee for cool paintings. You can upload your own paintings or pictures. The TV is also not ‘55 inches it’s is more like 50.
I would recommend this to a friend - Pros mentioned:Ease of use
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to setup and love that it comes with the mount. The single wire is awesome.
I would recommend this to a friend - Pros mentioned:Design
Looks like artwork
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly over our fireplace. It looks like a beautiful piece of artwork.
I would recommend this to a friend Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv it’s really nice two things at the time art and tv. Frames are not easy to get and the prettiest are really expensive.
I would recommend this to a friendAmazing pic quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does it all. I've never owned a tv quite like this
I would recommend this to a friendFrame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful on and off, easy install and love the slim profile.
I would recommend this to a friendExceptional functionality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional features, functionality as well as quality.
I would recommend this to a friendGoes “mute” once a day as did our old Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the artwork look. It is just gorgeous. However, our 2 year old Samsung looses its sound every day and has to be turned off & on & reset the settings. I was so disappointed when our brand new Frame TV has the same issue and it is less than a week old.
No, I would not recommend this to a friend- Cons mentioned:Wall mount
Mount ruined it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mount is simply terrible. It is so hard to operate and install; while doing so the installers even dropped it. The mount is two separate pieces that you must install individually into the wall and they must be exactly in place. Or else they aren’t going to work. Simply horrible design by Samsung. A 1.6K tv that I’ve been saving for a long time, completely trashed from a horrible mount.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MountIssues,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Comes with a huge box and you can't hide the cable
Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just returned four of these, here's why, it might save a lot of time and hassle because if you need to return, you have to take it to a store. It comes with a bulky box that was 3 times the size of the box my 7 year old samsung had, you have to have two cables that come out of the TV and connect to the box, you can't plug the TV straight to the outlet which in my case is right on the wall behind the TV. On top of all this, Samsung tells you that you can't even bury the cable in the wall, it has to be exposed because it's a power cable. Any why do we even need a box? no cable, no hdmi, all we need is wifi which doesn't require a cable. The whole thing looks like it's from the 90s.
No, I would not recommend this to a friendBrand response from Samsung
Posted .hhaaa,
Thank you for sharing your thoughts on the design of The Frame TV and the One Connect Box. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
TV doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to make the TV work but the box or the TV doesn’t turn on. I called 3 times and was told to wait for over 250 minutes. Once I get the product to work my opinion will change .
No, I would not recommend this to a friendBrand response from Samsung
Posted .FrameTV,
Thank you for purchasing The Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or the external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Should your issue persist, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist