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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 298 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the incredible colors and picture quality, sleek design, and user-friendly Tizen software of the 55" Class The Frame Series LED 4K UHD Smart Tizen TV. While some customers experienced installation issues and concerns with the remote control, many found the TV to be beautiful and well-priced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 298 reviews
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Frame is awesome add to my home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is simply gorgeous and adds such a unique element to the room even though I didn’t mount it (renting) but someday! Sound is great! Well done Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Motion sensor, Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the frame tv. I like the selection of pictures and the way the motion sensor illuminates the picture when I walk by. The lies very flat on the wall and looks good.

    I would recommend this to a friend
  • Cons mentioned:
    Wall mount

    Rated 4 out of 5 stars

    Great TV, but mount is terrible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 6th Frame TV I set up for clients. TV is GREAT, but the included mount is horrible, let me explain: The wall mount comes in 2 separate pieces, not easy to level them, the pieces mounted to the TV rotate some, suppose for slight change in leveling, but I don't really see the advantage, lastly, putting the TV up to the mounts is quite a challenge> I used a glow rod to separate the angled mounts from the TV so I can hook them onto the wall plates, then I slide the glow rod out. I much prefer the older generation's wall mount, so much easier to mount the TV.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Royster,

      We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours.

      Please contact 1-800-SAMSUNG for support mounting your TV. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Another Great Samsung Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes really great TVs, and the frame is another example of that. The visual quality is top notch, and the apps available on the tv allow you to connect to virtually any streaming service. The mounting instructions are easy enough. The only thing to note is the connect box. There is a decent sized cord that goes with the connect box, and the connect box itself is rather large. You will need to find a good spot for these things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Art

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for a small size room. the flush technology adds to the look. it really looks like an art frame.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful display

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing these for a couple year, and with the recent price drop I decided to make the purchase. Overall, very happy with this...it is a beautiful 4k tv and the ART display is wonderful. it did take a bit of messing around to get it to look like a painting/art piece...the out of the box setting display art more like a digital photo frame, but once that was set properly it looks great. Decent sound, and has all the usual smart TV apps and features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    55" Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is exactly what I was looking for. It was easy to mount and looks and sounds fantastic. Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Almost got it right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really thin on the wall just like a picture frame. Cool. My complaints are that the “frame” is extra. It should be included in the cost. And colors are few with one being black, same as the tv’s trim so redundant. Second, the images that could make it more than a black screen on a wall cost more, or I can upload my own; however, that is not a simple task. I can load an app and turn my phone into the tv’s remote and upload pictures from my phone to display on the screen - or so I thought. Still have not figured out that one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price tag

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Purchase!! I’ve wanted this television for quite some time and I’m so happy that I purchased it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be irritating to turn on at times. I don’t know if it’s the motion sensor or the remote but when it does work, it’s a very unique addition to any room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv size

    Rated 5 out of 5 stars

    This thing is cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV & very easy set up. Super thin & artwork is great. We added a wood frame.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Display art instead of black screen on my wall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every person who steps in my living room comments on the "art work" on the wall. Then I flip the switch and it magically becomes a television. I love the new Frame TV because it does not look like a big black box on my wall. It adds some loveliness to the room. The best part is you can chose the art you want to display or upload your own. Great purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Beautiful but difficult to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is beautiful and amazing. I did not like that you have to use the one connect box which made installation extremely more difficult. I wish I could just plug in the TV directly to an outlet without the huge box that we had to fit into my drywall and figure out how to make a custom panel to cover it. Also the fiber optic cable is super delicate which the instructions do not mention, I only found that out through Youtube.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Looks like art, functions like a TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning picture hidden in a beautiful design that works in any space.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV, it looks so good on the wall and i really like the oneconnect box that allows all the messy wires running to/from the tv to be tucked away in a cabinet (plus it has a ton of hdmi ports). The picture is great too. Now that these have been going on sale, they have gotten the price down to the point where i wouldn't recommend anything else!

    I would recommend this to a friend
  • Pros mentioned:
    Motion sensor

    Rated 5 out of 5 stars

    Art!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! I didn't want a TV in my bedroom because I didn't want to look at it. This is perfect because it's artwork when not in use. I like the feature where it turns itself on and off depending on movement in the room. There are some apps/streaming services that don't work with Samasung tho (AMC+?? I can't remember). Just FYI.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Looking TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, far, we are very pleased with the TV. We hung it over the fireplace and like the look of framed photos. There are several free shots that come with the TV. We had the TV delivered and hung by the Best Buy Geek Squad. That was so worth it. The person who hung it did a beautiful job and spent a long time showing us how to use the features and the new remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    The Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture and so easy to use. It is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice but a bit pricey tv for screen size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how clean and slim it looks! I think the price point is too high though for the size of the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv size

    Rated 4 out of 5 stars

    Great T.V.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look Great! I have yet to figure out all the kinks, but you’re able to download an app to use a remote of your choosing to control the tv. You also need to pay if you want to add art frames to the tv. I am uncertain if I am able to use my own images to view when on portrait mode. It is slightly complicated to set everything up, but I have figured the basics within a couple hours perhaps.

    I would recommend this to a friend
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