Black Friday starts nowShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $81.99
Clearance
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1483 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality, ease of use, and attractive price of the 55" Class TU690T Crystal UHD 4K Smart Tizen TV (2023). Many also praise the vibrant colors and convenient smart TV features. However, some users find the remote control takes time to get used to and that the user interface could be improved. A few customers also mentioned concerns about the refresh rate and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,483 reviews
  • Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent TV for the money My biggest complaint is that you cannot under "pictures size settings settings" "fit the screen". For some reason on this TV it's not an option? I play a lot of videos off of YouTube and many of them are not full screen, Had I known this in advance I would not have bought this TV! I am hoping at some time in the future that there is an update for this TV that gives this as an option.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mgsgtr1,

      Thank you for your feedback on TU690T TV Picture Settings. Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when watching movies with aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen. Go to Home > Settings> Picture > Picture Size Settings > Picture Size. On certain streaming apps, this option may not be available.

      Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have many Samsung products, was a good tv when purchased, had just over a yr now and a line has appeared down the screen which will not go away. Performed the usual diagnostics and nothing detected. Unplugged for about 30mins, didnt help Of course the warranty is 1 year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the television for under a year, ran good until experienced defects. The tv began turning on and off and now it’s completely dark screen without any sound or display. Tried multiple methods to restart the system but no success. The brand should uphold its quality and for the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sub optimal quality

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manufacture warranty just ended and picture has lines in it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SAMSUNG 55' Class TU690T

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV lags a lot and the colors are not of good quality, one of the worst pucrchases I have ever made

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Naja,

      I’m sorry to hear about the issues you’re experiencing with unresponsive apps. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.

      Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.

      You can go to Home > Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.

      If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Great 55" LED 4K/UHD Smart TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Samsung is a Great TV. Picture is vibrant and clear thanks to being a 4K/UHD product. It replaced my earlier purchased 55" LED TV and then my much older (i.e. 15 Years) 46" LCD TV that I had to take out of "Retirement" when the 55" LED TV bought the farm prematurely. Speakers sound great even without a Sound Bar and the fact that it is my first Smart TV with all of the access to the streaming Apps is a excellent bonus when regular TV/Cable shows start to get stale/boring. Wish I had purchased this TV sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price
    Cons mentioned:
    Operating system, Remote control

    Rated 4 out of 5 stars

    Great Value

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is great for the price. I am not fond of the OS and remote in comparison to my other (slightly older) Samsung television. I would still recommend it due to the pricepoint, size, and picture quality, but the operation has a bit of 'clunk' that I wasn't expecting.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Got this on sale and I am very happy with the purchase. The only reason I am taking a star away is because it is a little slow to transition to different apps. I think we are going to attach and use our Apple TV in the future since apps are faster on it. Volume and sound is surprisingly great on the TV as well.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv
    Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Great TV for a Great Deal! [The Parents Love it]

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV on Sale! (Well worth the $350 sale price!) this TV -tho a budget tv- has it all.. Smart, Voice Assistant control, Airplay 2 built in & more! Normally runs $700/750 and does everything my higher end Samsung ($800-1000) does with a few less frills. Note: actually 60hz refresh rate -w/ 120Hz replication- & voice assitant apps like Bixby, Alexa, Google, not pre-installed. Manual voice assitant setup required so that will take a bit more user setup intellect.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and the screen size is amazing really bright and rich in color. I keep it in my room and it sounds like a movie place

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality, Smart tv

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, screen is clear and Smart TV. Sound quality up to par. Brightness is good and picture quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Stunning Picture Quality!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung TV is amazing—crystal-clear 4K resolution, vibrant colors, and deep contrast. The smart features are super responsive and easy to use. It’s like having a theater at home. Totally impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Samsung 55 inch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of the tv is stunning! The price is amazing for the size of this tv. It’s not a heavy tv and it is easy to install the legs. I love that it is a smart tv and I can access my Samsung account right from the Home Screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this tv for a bedroom because my old one was smaller and the “smart” features were very slow. It was easy to set up and the Samsung OS (Tizen) is fast, intuitive, and smooth. I still have an older Samsung smart tv in another room and may replace it because this is so much better. The picture is great for what I need and can afford though sometimes when images move across the screen there is a slight blur that reminds you that you bought the cheaper tv instead of the one with the highest end technology. Still, no regrets for the price point. The sound is fine. I may add a cheap sound bar at some point but I can hear everything including dialogue with the built-in speakers without struggling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV and price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and price. The picture quality is very good. Sound is also great and would be awesome with a sound bar. Overall, one of the better TV's I've purchased. Light weight and 3asy to mount to a wall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Update your remotes please!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung TVs. Great picture, great sound. Easy to use. The only reason it doesn’t get 5 stars is because the remotes have way too many buttons and that’s hard to use at night in the dark.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65" Samsung tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually use TCL but I decide to use Samsung's because I have an S23 ultra, everything to smooth, the pictures are real HD, beside I do everything that I can with a remote in my phone, I can even open, change chanel, volume up and down my tv from miles away.. it is so great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung 55" TU690T Crystal UHD 4K Smart Tizen TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung 55-inch Crystal UHD TV from Best Buy, and it has exceeded my expectations. The picture quality is exceptional, providing crisp and vibrant visuals that enhance the overall viewing experience. The 55-inch size is perfect for my living room, striking the right balance between immersion and practicality and it was easy to set up. Overall, I am highly satisfied with my Samsung Crystal UHD TV. It combines impressive visuals, user-friendly features, and a sleek design, making it a fantastic addition to my home entertainment system.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Fabulous Picture/Sound-Needs More HMDI Ports!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for our bedroom because I loved our 75" we recently purchased for our living room. For the price, the picture and sound are amazing, and it's direct lit, not edge lit so you get a nice even brightness. My only real beef is that it's only got 2 HDMI ports and for TVs this site, one should assume you probably have peripherals like game consoles and soundbars and will need more than 2. I had a 40" with 3, so this just seems silly. Otherwise, totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Color, 3 D vision, makess you feel like you are in the movie, still learning about the TV, I am sure it can do more since it's a Smart TV, Works well with my cell phone

    I would recommend this to a friend
Sponsored