Customer Ratings & Reviews

Hi JayC,

Thanks for sharing your thoughts on the Samsung U8000 TV’s image quality. If the screen image appears too yellow, you can adjust the various settings: Settings > All Settings > Picture > Expert Settings. To help determine if the issue is related to the TV itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test.

You may also want to try these steps:
1. Unplug and reconnect power and HDMI cables
2. Use a certified 4K HDMI cable if your external device supports UHD
3. Check your internet connection if streaming - restart your router if needed
4. Review video output settings on your external device to ensure compatibility

Also check for software updates: Settings > Support > Software Update.

We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi nstyhbts,

Thank you for reaching out. The feature you are looking for is called Auto Picture Off and can be found under Settings > General & Privacy > Accessibility > Auto Picture Off.

I hope this helps! If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.

~Samsung Advisor

Hi LindaB,

Thank you for your review and for sharing your experience with audio interruptions on your U8000F TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.

HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.

Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.

Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.

Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.

Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test

If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.

~ Samsung Advisor