Customer Ratings & Reviews
- Model:
- UN55U8000FFXZA
- SKU:
- 6619250
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers value the great picture quality and the ease of setting up the TV. Some customers noted the TV is lightweight for its size and has unexpected features. However, a few customers mentioned the screen brightness was not as bright as they expected and expressed dislike for the remote control.
This summary was generated by AI based on customer reviews.
Never could complete the "set-up" process!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a ridiculous set up process! Somewhat disappointed with the picture quality compared to my 16 year old plasma tv. The only good thing about this tv was the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GLPP,
To best assist you with setting up your TV, please call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is inoperable and useless. I am disappointed in Samsung and Best Buy. The manufacturer or seller should have discovered any and all defects before selling the item to a customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trish,
We're sorry you are not satisfied with your purchase. To best assist you, please reach out to us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Advisor
Cracked screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found out the screen was cracked when I pulled the TV out of the box. I exchanged it for the larger 65"
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi yamadog,
We're very sorry to hear that you received a damaged TV but are happy you were able to get an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Damaged screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged, when it was opened, looks like a heavy item fell on the screen. I guess this was from factory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OlufemiS,
I'm very sorry you received a damaged TV. Please reach out to Best Buy to assist you.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Great purchase and experience w BB.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REALLY great quality for the price. I love it, I enjoy it! My old TV went black on Saturday night. I can't be without a TV. So I purchased it Saturday night, next day I picked it up in the morning. It was 5 mins pick up process which is amazing. Great experience with Samsung and Best Buy. Thank you.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Everything we needed for a valuable price.
I would recommend this to a friend - Pros mentioned:Picture quality
great tv for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for gaming and movies. amazing colors, awesome in dynamic mode
I would recommend this to a friend Best Buy the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best product the best store Best Buy simply amazing
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. I knew what I wanted and people made it easy to find and get checked out, even carried it to my car
I would recommend this to a friendQuality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the value!!! Would definitely recommend and buy again in the future!
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first set I got stop working in a week. No problem exchanging it. The replacement is fine and easy to set up. Because of the issue with the first one I have to give this a three.
I would recommend this to a friendBrand response from Samsung
Posted .Hi FeliciaG,
We appreciate your patience in having to deal with the hassle of an exchange. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
bad resolution. sad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality is CRAP. fuzzy, low resolution, not crisp. got as a mother’s day present. very disappointed. will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DariaE,
We appreciate your feedback on the picture quality of Samsung’s U8000F TV. First, make sure your TV is up to date. Firmware updates often include picture quality enhancements. To check for the latest version, go to: Home > Left directional button > Settings > Support > Software Update > Update Now
If the image doesn’t quite match your preferences after updating/checking for updates, there are several settings you can adjust to better suit your viewing environment.
To explore picture mode options, go to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Available modes include:
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and sharper for well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for dark room viewing
5. Filmmaker Mode – Preserves the director’s intended look and feel (automatically enabled for supported content)
You can also fine-tune settings like brightness, contrast, sharpness, and more by navigating to: All Settings > Picture > Expert Settings
If you’d like help finding the best setup for your preferences, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Advisor