Customer Ratings & Reviews
- Model:
- UN55U8000FFXZA
- SKU:
- 6619250
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers value the good picture quality and the ease of setting up the 55” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025). Some customers mentioned the weight being light for the size and unexpected features. A few customers reported concerns about the remote control and screen brightness.
This summary was generated by AI based on customer reviews.
Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfect in the spot it was intended. Picture not quite as clear however doable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoannS,
We’re sorry to hear that the picture on your Samsung U8000F TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.
First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent
You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).
Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the money. Nothing wrong with it, just an entry level larger screen tv.
I would recommend this to a friendSamsung 55” TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV size and quality. The only problem with Samsung is the sound quality and volume.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LucinaA,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode.
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-Q600C) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung u8000f
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great. Jordan Darwin, delivery driver is the only person that figured out why I couldn't get any new tv's to work. He deserves an applause for his effort.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RayMartin,
Thank you for choosing Samsung and for sharing your experience with us. It's great to hear your delivery driver was able to assist you. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Delivered damaged from samsung..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put it in my cart at best buy website. Checking out, i was taken to Samsung direct website. When delivered, box had been retaped shut, no cord in box, batteries are torn out of packaging and the screen is broken.. samsung says take it to bestbuy, bestbuy has no record of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PixieD,
I'm very sorry to hear about your purchase experience. To best assist you, please give us another chance to assist you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It went out 10 days after receiving it. Would not power on. We tried unplugging, putting in different outlet, etc. Finally, went to the store and they are sending a replacement. However, I have read that this series has had a lot of issues with it. If I had known beforehand, I wouldn't have bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Myview,
Thank you for your feedback and patience while awaiting a replacement TV. Please know we are available if you have any questions or need help. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
there are better options for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it because picture was disappointing, horrible black levels, and the interface was laggy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Benjamin,
Thanks for sharing your review of Samsung’s U8000F TV. We value your feedback regarding the picture quality and will share it with our teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Not very good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 9 year old 1080p picture is clearer and better visually
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Waltmagnum,
We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
Don't buy !!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is terrible. No matter how you try to adjust the colors, images look yellowish and unnatural. The calibration process is complex and accessibility is complex, not even in the main menu. I am very disappointed with this purchase. The sound quality is the worst. I had to buy a sound bar with bass and a ARC connection cable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayC,
Thanks for sharing your thoughts on the Samsung U8000 TV’s image quality. If the screen image appears too yellow, you can adjust the various settings: Settings > All Settings > Picture > Expert Settings. To help determine if the issue is related to the TV itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test.
You may also want to try these steps:
1. Unplug and reconnect power and HDMI cables
2. Use a certified 4K HDMI cable if your external device supports UHD
3. Check your internet connection if streaming - restart your router if needed
4. Review video output settings on your external device to ensure compatibility
Also check for software updates: Settings > Support > Software Update.
We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Shop around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can be difficult to navigate, picture tends to freeze up from time to time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelZ,
We appreciate your feedback regarding response time. For optimal performance, please ensure your U8000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV July 2025. Now the TV has been broken roughly 3 weeks (September 2025). I’ve been getting the run around with Samsung after their outsourced technicians attempted to repair the issue. Basically, the TV screen went out and the technicians thought we needed a new screen and a panel. They replaced the screen and the issue was unresolved. The next suggestion was to replace the panel but it’s backordered and they never told us how long. This entire situation has left us disappointed and considering switching to a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JazondaW,
We're very sorry to hear about the issues you experience with your U8000F TV and appreciate your patience in having to wait for a repair appointment. For more assistance, please reach out to us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Advisor
Very disappointed. Will never shop there again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rate zero stars because I purchased a Samsung tv and our cashier haas trouble ringing up our purchase and the delivery date which he cancelled twice and we cancelled the sale, as he kept calling for help and still didn’t know what to do. I never got my tv for Christmas and won’t shop there again
I would recommend this to a friendBrand response from Samsung
Posted .Hi RhondaB,
We're very sorry to hear about the issues you experienced. You may want to provide this feedback directly to Best Buy. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the picture quality isnt great.its kind of dark. would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SharonM,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U8000F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
bad voice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume figures are not recommended for the reason has no capacity to adjust the volume for a better way to hear better what your watching
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JosepheS,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update
If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer
You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.
For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manual difficult to install xxxxxxxxxxxxcccccccccccc
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertF,
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000F TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~Samsung Advisor
Never could complete the "set-up" process!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a ridiculous set up process! Somewhat disappointed with the picture quality compared to my 16 year old plasma tv. The only good thing about this tv was the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GLPP,
To best assist you with setting up your TV, please call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Cracked screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found out the screen was cracked when I pulled the TV out of the box. I exchanged it for the larger 65"
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi yamadog,
We're very sorry to hear that you received a damaged TV but are happy you were able to get an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash product. Broke in literally 3 days. Best buy took care of me though
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregO,
We're very sorry to hear about your experience, but we are happy to hear that Best Buy was able to resolve the issues quickly. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is inoperable and useless. I am disappointed in Samsung and Best Buy. The manufacturer or seller should have discovered any and all defects before selling the item to a customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trish,
We're sorry you are not satisfied with your purchase. To best assist you, please reach out to us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website.
~ Samsung Advisor
Poor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 1 month working, no warranty from store, no body wants to help as at store, very sad purshase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JesusB, a
Please know we back this TV with a 1-year manufacturer's warranty. Please give us a chance to assist you by calling us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~Samsung Advisor